{"id":36000,"date":"2018-06-20T19:21:10","date_gmt":"2018-06-20T19:21:10","guid":{"rendered":"https:\/\/one.sightlinemg.com\/airforcetimes\/uncategorized\/2018\/06\/20\/heres-why-customer-advocates-wont-get-seats-on-the-commissary-exchange-merger-task-force\/"},"modified":"2026-08-08T02:56:08","modified_gmt":"2026-08-08T02:56:08","slug":"heres-why-customer-advocates-wont-get-seats-on-the-commissary-exchange-merger-task-force","status":"publish","type":"post","link":"https:\/\/one.sightlinemg.com\/airforcetimes\/management\/pay-benefits\/2018\/06\/20\/heres-why-customer-advocates-wont-get-seats-on-the-commissary-exchange-merger-task-force\/","title":{"rendered":"Here\u2019s why customer advocates won\u2019t get seats on the commissary-exchange merger task force"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">A <a href=\"https:\/\/www.militarytimes.com\/pay-benefits\/mil-money\/2018\/05\/03\/commissary-exchange-consolidation-plans-move-forward-with-new-task-force\/\" title=\"\" class=\"\" target=\"_blank\">task force<\/a> analyzing whether to consolidate the <a href=\"https:\/\/www.militarytimes.com\/pay-benefits\/military-benefits\/2018\/05\/01\/benefits-basics-commissaries-and-exchanges\/\" title=\"\" class=\"\" target=\"_blank\">commissary and exchange systems<\/a> won\u2019t include members of military or veteran advocacy groups, Defense Department officials said, though its members plan to seek their input.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cWe will be engaging with the veteran service organizations at least once a month\u201d for input and \u201csome voice of the customer,\u201d said Stacey Tyley, a management and program analyst working on community services reform in the Office of the Chief Management Officer, during a recent media roundtable.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cIt\u2019s a logical conclusion that the beneficiary\/customer voice should be considered in any change in the <a href=\"https:\/\/www.militarytimes.com\/pay-benefits\/mil-money\/2018\/06\/19\/commissary-savings-dip-slightly-did-your-region-buck-the-trend\/\" title=\"\" class=\"\" target=\"_blank\">delivery of a significant benefit<\/a>,\u201d said Joyce Raezer, executive director of the National Military Family Association.<\/p>\n\n\n\t<aside class=\"smg-interstitial-link wp-block-smg-interstitial-link\">\n\t\t<a href=\"https:\/\/one.sightlinemg.com\/militarytimes\/management\/pay-benefits\/2018\/05\/14\/lawmakers-want-to-pump-the-brakes-on-commissary-exchange-merger-plans\/\" class=\"smg-interstitial-link__inner\">\n\t\t\t\t\t\t\t<div class=\"smg-interstitial-link__media\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"165\" src=\"https:\/\/one.sightlinemg.com\/wp-content\/uploads\/2026\/08\/General-commissary-pic.-Moody.-Credit-DeCA.jpg.jpg?w=300\" class=\"smg-interstitial-link__image wp-post-image\" alt=\"\" \/>\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"smg-interstitial-link__content\">\n\t\t\t\t<span class=\"smg-interstitial-link__kicker\">Related<\/span>\n\t\t\t\t<h3 class=\"smg-interstitial-link__title\">Lawmakers want to \u2018pump the brakes\u2019 on commissary-exchange merger plans<\/h3>\n\t\t\t\t\t\t\t\t\t<p class=\"smg-interstitial-link__excerpt\">One House member says that if the combination is coming, it should be done &#039;the right way.&#039;<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/a>\n\t<\/aside>\n\t\n\n\n<p class=\"wp-block-paragraph\">Details are still being worked out about who will be on the task force, and a director is expected to be named soon. Members from outside the government \u201cwould change the nature of the task force\u201d and limit it to an advisory role, DoD spokesman Christopher Sherwood said.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Officials do expect that at least one senior enlisted adviser will be a part-time member of the task force, Sherwood said. They\u2019re in discussions about which enlisted leader will take part.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cPresuming we lock in the [senior enlisted adviser],\u201d Sherwood said, that member will be a resale system customer and an advocate, and will participate in the calls with military service organizations and veteran service organizations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The task force starts its analysis in July and is expected to wrap up in seven months. In establishing the task force, Deputy Secretary of Defense Patrick Shanahan said in a May 29 memorandum that he agrees with the idea that \u201ca single consolidated organization offers the greatest potential to achieve the economies and efficiencies\u201d necessary to ensure that the commissary and exchange benefits survive.<\/p>\n\n\n\t<aside class=\"smg-interstitial-link wp-block-smg-interstitial-link\">\n\t\t<a href=\"https:\/\/one.sightlinemg.com\/armytimes\/management\/pay-benefits\/2017\/10\/24\/navy-exchange-ceo-takes-on-dual-role-as-interim-commissary-director\/\" class=\"smg-interstitial-link__inner\">\n\t\t\t\t\t\t\t<div class=\"smg-interstitial-link__media\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"199\" src=\"https:\/\/one.sightlinemg.com\/wp-content\/uploads\/2026\/08\/web_090319-N-9552I-005.jpg.jpg?w=300\" class=\"smg-interstitial-link__image wp-post-image\" alt=\"\" \/>\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"smg-interstitial-link__content\">\n\t\t\t\t<span class=\"smg-interstitial-link__kicker\">Related<\/span>\n\t\t\t\t<h3 class=\"smg-interstitial-link__title\">Navy Exchange CEO takes on dual role as interim commissary director<\/h3>\n\t\t\t\t\t\t\t\t\t<p class=\"smg-interstitial-link__excerpt\">The move comes as rumblings of an exchange-commissary merger continue.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/a>\n\t<\/aside>\n\t\n\n\n<p class=\"wp-block-paragraph\">The DoD Reform Management Group recommended consolidating the Defense Commissary Agency, the Army and Air Force Exchange Service, Navy Exchange and Marine Corps Exchange.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">During the recent media roundtable, John H. Gibson II, the DoD chief management officer, and Tyley discussed their intentions and plans regarding the next steps in the consolidation effort. Some takeaways:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><b>No customer changes, for now: <\/b>The&nbsp;\u201cfront piece\u201d of commissaries and exchanges won\u2019t be addressed by the task force, said Gibson. \u201cWhere they shop&#8230; it all stays the same,\u201d he said.&nbsp;It will focus on the business operations to determine whether DoD can save money by combining functions such as accounting and personnel matters. Eventually consolidating those tasks wouldn\u2019t necessarily mean the stores would combine.<\/li><li><b>Pass the savings on: <\/b>Money saved could be used to benefit morale, welfare and recreation programs, Tyley said, or could allow officials to set lower prices.&nbsp;\u201cAny time you can lower the cost of doing business, that\u2019s a benefit\u201d for military customers, Gibson said. One potential savings point: Combining the buying power of the commissaries and exchanges to allow for bulk-order savings.<\/li><li><b>Exchanges first: <\/b>The task force will look at whether it\u2019s sensible to put the exchanges under a single management umbrella, Tyley said, then will determine whether the commissaries should be added. There\u2019s no timeline for either move, Tyley said, and changes could require new legislation. There is congressional support for integrating back-office operations of the exchanges, Tyley said.<\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>The task force isn&#8217;t set, but plans call for it to include a senior enlisted adviser.<\/p>\n","protected":false},"author":7,"featured_media":62229,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_meta-robots-noindex":"","_yoast_wpseo_meta-robots-nofollow":"","_yoast_wpseo_canonical":"","_acf":"","_yoast_wpseo_primary_category":8,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","_smg_distribution_targets":[]},"categories":[101,26,8],"tags":[],"coauthors":[3232],"class_list":["post-36000","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-daily-news-roundup","category-newsletters","category-pay-benefits"],"acf":{"subheadline":"","legacy_arc_id":"3AIB5JAV2RA6FBBJ7CQATYRA3I","arc_canonical_url":"\/pay-benefits\/2018\/06\/20\/heres-why-customer-advocates-wont-get-seats-on-the-commissary-exchange-merger-task-force\/","remove_feature_photo":false,"is_sponsored":false,"subtype":"","redirect_url":"","disable_inline_ads":false,"native_logo_pretext":"Presented 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