{"id":74855,"date":"2023-04-20T07:34:52","date_gmt":"2023-04-20T07:34:52","guid":{"rendered":"https:\/\/one.sightlinemg.com\/airforcetimes\/uncategorized\/2023\/04\/20\/poop-falling-from-the-ceiling-shows-military-housing-issues-persist\/"},"modified":"2026-08-08T14:55:39","modified_gmt":"2026-08-08T14:55:39","slug":"poop-falling-from-the-ceiling-shows-military-housing-issues-persist","status":"publish","type":"post","link":"https:\/\/one.sightlinemg.com\/airforcetimes\/news\/2023\/04\/20\/poop-falling-from-the-ceiling-shows-military-housing-issues-persist\/","title":{"rendered":"\u2018Poop falling from the ceiling\u2019 shows military housing issues persist"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Joy Viera and her family were excited to move into base housing at Fort Gordon, Georgia, last May after living in hotels for five weeks.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It didn\u2019t last long.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cThat night, things took a turn,\u201d she said. Around 8 p.m., after an upstairs toilet had failed to flush, she noticed a liquid leaking from multiple spots in the kitchen ceiling.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It was brown, it was disgusting, and it was flowing uncontrollably, including into the bathtub.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cWater with poop was falling into our kitchen, with our groceries we\u2019d just bought and onto our dog bed,\u201d she said. She immediately notified the <a href=\"https:\/\/www.militarytimes.com\/news\/your-military\/2023\/04\/15\/gaps-in-military-housing-improvements-lead-to-frustration-confusion\/\" target=\"_blank\">privatized housing<\/a> company on base, Balfour Beatty Communities. Before midnight arrived, they were told they were being displaced, \u201cthat we should move to a hotel in an unfamiliar area, with two kids, two dogs and everything we had brought with us,\u201d she said.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">So, after moving from Washington state across the country in the middle of the school year and living in a hotel, she had to tell her children they had to move to a hotel again.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cWe can\u2019t use any of the bathrooms,\u201d she said. \u201cWe can\u2019t live with poop falling from the ceiling.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Viera and two other Army wives spoke about their experiences during a military housing oversight session on Capitol Hill in Washington, D.C., conducted by Sen. Jon Ossoff, D-Georgia. Since taking office in 2021 and meeting with troops and families, Ossoff and his staff have been investigating housing problems at Fort Gordon and across the nation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Issues like those faced by the Vieras continue despite the massive reforms enacted by Congress more than three years ago, which required the Defense Department and military services to address a raft of tenant concerns and improve their oversight of privatized housing. The Army wives, all current or former residents of Fort Gordon, described their problems with <a href=\"https:\/\/www.militarytimes.com\/pay-benefits\/2018\/12\/21\/privatized-military-housing-is-plagued-with-shoddy-workmanship-raw-sewage-rotten-wood-and-chronic-leaks\/\" target=\"_blank\">mold, water intrusion, sewage backups and leakage<\/a> within the past year. And their problems also occurred after the senator\u2019s April 2022 investigation at Fort Gordon that spurred the Army to take action.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ossoff said some progress has been made to resolve problems with mold evaluations, mold remediation and documentation of work orders uncovered in that initial eight-month investigation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cWe have seen some signs of apparent progress, as you noted, more technicians on staff, more full-time management focus,\u201d Ossoff told Army leaders who participated in the session. \u201cWe still have a long way to go \u2026 the quality of the maintenance work, the timeliness of the responses to requests for work orders.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cWe\u2019ve heard from families about the emotional toll this takes on parents, the health impact on kids and on childhood development, and the impact it has on the morale and readiness of U.S. Army soldiers who defend the nation.\u201d<\/p>\n\n\n\t<aside class=\"smg-interstitial-link wp-block-smg-interstitial-link\">\n\t\t<a href=\"https:\/\/one.sightlinemg.com\/militarytimes\/management\/pay-benefits\/2022\/04\/26\/military-families-still-suffer-from-lack-of-response-to-mold-leaks-report-finds\/\" class=\"smg-interstitial-link__inner\">\n\t\t\t\t\t\t\t<div class=\"smg-interstitial-link__media\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"166\" src=\"https:\/\/one.sightlinemg.com\/wp-content\/uploads\/2026\/08\/Balfour-KJ.jpg.jpg?w=300\" class=\"smg-interstitial-link__image wp-post-image\" alt=\"\" \/>\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"smg-interstitial-link__content\">\n\t\t\t\t<span class=\"smg-interstitial-link__kicker\">Related<\/span>\n\t\t\t\t<h3 class=\"smg-interstitial-link__title\">Military families still suffer from lack of response to mold, leaks, report finds<\/h3>\n\t\t\t\t\t\t\t\t\t<p class=\"smg-interstitial-link__excerpt\">Senate report describes Balfour Beatty alleged  &#039;mistreatment&#039; of military families in housing.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/a>\n\t<\/aside>\n\t\n\n\n<p class=\"wp-block-paragraph\">Ossoff criticized Balfour Beatty officials for declining his invitation to participate, although they have met with his staff and provided documents in response to requests, he said.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cBut given that this same company pled guilty to [Justice Department] charges for defrauding the U.S. military and [company officials] say they take seriously the need to improve their operations, their unwillingness to answer questions in a public setting calls into question their commitment to transparency and \u2026 improvement.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In a statement provided to Military Times, Balfour Beatty officials said they declined the invitation \u201cbecause we have multiple two-way communication channels in place to maintain transparency into maintenance requests, keep residents informed, and allow them to share their feedback and raise concerns. \u2026\u201d They also continue to meet routinely with the local military housing office and command \u201cto ensure any resident housing concerns are being appropriately addressed by our team.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It\u2019s not clear why the sewage problems weren\u2019t detected by Balfour Beatty or Army inspectors.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cBalfour Beatty Communities has always inspected every home before a new resident moves in,\u201d according to their statement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Viera said that when Balfour Beatty provided a second home on post, they found dead bugs on the floor, dust and dirt, and mold in the vents.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The wives\u2019 descriptions were reminiscent of the 2019 testimony of spouses from around the country who told Congress about their frustrations with mold, sewage backups, water intrusion and vermin infestation, and dealing with privatized housing managers and maintenance staff who dismissed their concerns.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">While this session was about conditions at Fort Gordon, the problems aren\u2019t isolated to that post, said Breanna Barnhart, director of operations at the Safe Military Housing Initiative, a group that advocates for military families who have problems with their housing. \u201cThis is national in scope,\u201d she said.<\/p>\n\n\n\t<aside class=\"smg-interstitial-link wp-block-smg-interstitial-link\">\n\t\t<a href=\"https:\/\/one.sightlinemg.com\/militarytimes\/news\/your-military\/2023\/04\/15\/gaps-in-military-housing-improvements-lead-to-frustration-confusion\/\" class=\"smg-interstitial-link__inner\">\n\t\t\t\t\t\t\t<div class=\"smg-interstitial-link__media\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/one.sightlinemg.com\/wp-content\/uploads\/2026\/08\/OSSOFF-GORDON-1.jpeg.jpg?w=300\" class=\"smg-interstitial-link__image wp-post-image\" alt=\"\" \/>\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"smg-interstitial-link__content\">\n\t\t\t\t<span class=\"smg-interstitial-link__kicker\">Related<\/span>\n\t\t\t\t<h3 class=\"smg-interstitial-link__title\">Gaps in military housing improvements lead to frustration, confusion<\/h3>\n\t\t\t\t\t\t\t\t\t<p class=\"smg-interstitial-link__excerpt\">Lack of clarity for tenant advocates and dispute resolution processes are problematic, the Government Accountability Office reports.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/a>\n\t<\/aside>\n\t\n\n\n<h2 class=\"wp-block-heading\">Living on the porch and in the car<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">And like many other families who have testified before, these spouses described hiring their own independent inspectors to evaluate their homes. Two of the homes were determined to be unfit for human occupancy.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Erin Greer said that rather than being concerned for her family\u2019s health and safety, local company employees were \u201cupset that we allowed an independent inspector to come in and drill holes in the walls.\u201d In September, 2022, that independent inspector told them the home was unfit for occupancy, but Balfour Beatty didn\u2019t agree to move them.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">So they stayed out of the house as much as they could, limiting themselves to the front porch and sometimes sleeping in the car. \u201cWe didn\u2019t have the financial ability to pay for a hotel,\u201d she said.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The company later arranged for them to move while repairs were made. When the Greers returned, there were still problems, including mold on the carpet, she said.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">On April 6, the Greers put in a work order for sewage that was flowing into the downstairs bathroom, and into the hallway and an area in the dining room. The repairs weren\u2019t completed. \u201cTo this day, the bathroom floor is still covered in liquid sewage,\u201d Greer said.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In their follow up investigation into housing conditions at the base, Ossoff\u2019s staff also found there have been numerous incidents where Balfour Beatty failed to properly respond to or handle environmental hazards like mold growth. Ossoff said he held a town hall with enlisted personnel at Fort Gordon last week and heard about frustration with the quality of maintenance work, and the lack of professionalism of those who do the work, and the need for better communication with residents.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Many of the families want and need to live on base at Fort Gordon, which is a training base, and generally a short-term assignment. \u201cThey can\u2019t afford to live off post. We were fortunate to find something we could afford short-term,\u201d Viera said. \u201cThis is not an isolated incident,\u201d she said.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cOur families are at the mercy of companies like Balfour Beatty,\u201d Viera said. \u201cIt\u2019s undoubtedly affecting soldiers\u2019 morale. How can they focus on the mission when they\u2019re unsure if their families have a safe living environment?\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u2018Committed to fixing this situation\u2019<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Rachel Jacobson, the Army\u2019s assistant secretary for installations, energy and the environment, listened to the wives discuss their housing problems.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cI\u2019m very, very sorry for the hardship these families have endured,\u201d she said. \u201cWhat you have described today and what you\u2019ve experienced is unacceptable. And we at Army are committed to fixing this situation.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Following Ossoff\u2019s initial investigation, Army officials launched their own investigation. They suspended incentive fees for Balfour Beatty at Fort Gordon and agreed to conduct home-by-home inspections of all living quarters, which began at the Georgia post the week of April 10. Ossoff observed the beginning of those inspections.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Army has also revised language in ground lease documents, the foundation for oversight of the privatized housing program, specifically outlining the consequences for not complying with the requirements, which could lead to default, Jacobson said. She used this enforcement tool in July 2022 to inform Balfour Beatty it was in jeopardy of default at Fort Gordon.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Following the two investigations, \u201cwe demanded the development and implementation of a comprehensive quality assurance and quality control plan,\u201d she said. Balfour Beatty complied with requirements and briefed Army officials on their quality assurance plan in December, she said.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Lt. Gen. Kevin Vereen, Army deputy chief of staff for the G-9 directorate, said Balfour Beatty has made significant housing leadership changes at Fort Gordon. A full-time manager with the needed expertise is now there on the ground, and that \u201chas been a game changer,\u201d he said, helping ensure not only the quality of the work but also the customer service.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ossoff said he\u2019s encouraged by the initiative to build 76 new homes at Fort Gordon because the underlying problem is the age of the homes. Although it\u2019s no excuse for poor repairs, he said, the base needs new houses. But he questioned how the Army is going to ensure the homes will be well-built, which has been a problem with some of the privatized housing at Fort Gordon and elsewhere.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Jacobson responded that the Army is hiring 23 engineering specialists to focus on housing across the service. They will oversee construction activities and make sure it adheres to Army standards. The consultants who are overseeing the ongoing inspection program will also be on site to oversee the construction, she said.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cIt will be y\u2019all\u2019s responsibility to ensure this construction is well-executed. If it\u2019s not, we\u2019re going to be right back where we have been,\u201d Ossoff said.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cApparent signs of progress need to become real, specific, measurable progress that is felt by the families on post,\u201d he said. \u201cWhen I return to hold another town hall with enlisted personnel, and I\u2019ll do it again later this year, I need to hear from them that [their] experience has changed,\u201d he said.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Viera urged Ossoff to hold privatized housing companies accountable \u201cfor the negligence and failure to maintain the housing our families live in.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Senator hears from military spouses as part of his two-year effort to improve housing at Fort Gordon and elsewhere.<\/p>\n","protected":false},"author":7,"featured_media":108121,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_meta-robots-noindex":"","_yoast_wpseo_meta-robots-nofollow":"","_yoast_wpseo_canonical":"","_acf":"","_yoast_wpseo_primary_category":16,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","_smg_distribution_targets":[]},"categories":[101,24,89,16,26,20],"tags":[],"coauthors":[3232],"class_list":["post-74855","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-daily-news-roundup","category-home","category-middle-column","category-news","category-newsletters","category-spouse"],"acf":{"subheadline":"","legacy_arc_id":"ZMY5RC3LVNBB5FBZRHM374ZQTA","arc_canonical_url":"\/news\/your-military\/2023\/04\/20\/poop-falling-from-the-ceiling-shows-military-housing-issues-persist\/","remove_feature_photo":false,"is_sponsored":false,"subtype":"","redirect_url":"","disable_inline_ads":false,"native_logo_pretext":"Presented 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