{"id":61989,"date":"2019-05-15T17:21:26","date_gmt":"2019-05-15T17:21:26","guid":{"rendered":"https:\/\/one.sightlinemg.com\/armytimes\/native\/uncategorized\/showing-true-hospitality-on-joint-base-san-antonio\/"},"modified":"2026-08-08T10:50:42","modified_gmt":"2026-08-08T10:50:42","slug":"showing-true-hospitality-on-joint-base-san-antonio","status":"publish","type":"native","link":"https:\/\/one.sightlinemg.com\/armytimes\/native\/ihg\/showing-true-hospitality-on-joint-base-san-antonio\/","title":{"rendered":"Showing true hospitality on Joint Base San Antonio"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Frederick Sion, Jr. (U.S. Army, Retired) has trouble catching his breath. He\u2019s sitting in his hotel room at the <a href=\"http:\/\/www.ihg.com\/armyhotels\/hotels\/us\/en\/reservation?cm_mmc=IMMerch-_-MA_US_en-_-militarytimesna-_-externalsite\" target=_blank>Holiday Inn Express\u00ae Powless Guest House<\/a> on Joint Base San Antonio, with his head in his hands. He looks at the floor and says what\u2019s bothering him: \u201cSometimes I wonder why bad things happen to good people.\u201d<\/p>\n\n\n<figure class=\"wp-block-smg-jwplayer-video\"><atype-video-jwplayer nostick=\"true\" playlisturl=\"https:\/\/cdn.jwplayer.com\/v2\/playlists\/fCzRqMW8?tags=034a5221-deee-40d3-9824-856aef643d53\" poster=\"\/wp-content\/uploads\/2026\/08\/video-poster-034a5221-deee-40d3-9824-856aef643d53.png\" aspectratio=\"16 \/ 9\" mute autostart=\"false\"><\/atype-video-jwplayer><\/figure>\n\n\n<p class=\"wp-block-paragraph\">It\u2019s an understandable feeling, especially for a wounded veteran whose lost many of his friends over the years, including his wife. But Sion, Jr. also knows that good things can happen too.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Powless is close to the hospital on JBSA, and many of the guests who stay there are soldiers and veterans seeking treatment. This fact is always front of mind to the General Manager and Regional Director of <a href=\"http:\/\/www.ihg.com\/armyhotels\/hotels\/us\/en\/reservation?cm_mmc=IMMerch-_-MA_US_en-_-militarytimesna-_-externalsite\" target=_blank>IHG\u00ae Army Hotels<\/a>, Teresa Colatarci. \u201cReally, in the hospitality industry, I don\u2019t know how many [people] encounter guests with multiple limb loss or who suffer from post-traumatic stress disorder.\u201d She pauses. \u201cThis is real, you know?\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Joint Base San Antonio has six IHG\u00ae Army hotels serving military members and their families. Colatarci manages them all. As IHG\u00ae Army Hotel\u2019s guests are primarily active duty soldiers or veterans and their families, the team requires a level of empathy that goes above and beyond your average hotel staff. They work to meet the unique needs of the military guests they serve.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">IHG\u00ae Army Hotels also works hard to exemplify IHG\u00ae\u2019s commitment to deliver True Hospitality. For Colatarci, that means going a step beyond your average hospitality \u2013 it means really believing it. These values are exemplified by programs such as IHG Army Hotels\u2019 Teen Academy.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Teen Academy is a summer internship training program created by IHG Army Hotels to offer its employees\u2019 children real experience working in a hotel and a way to earn money through seasonal employment.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">One of the participants of the Teen Academy at Colatarci\u2019s hotels was Brandon Delacruz. Since he enrolled, he\u2019s found pride in his work. When he assists the guests like Sion Jr., he knows he\u2019s doing something that impacts people\u2019s lives.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1640\" height=\"923\" src=\"\/wp-content\/uploads\/2026\/08\/TrueHospitality_Couple2.png.png\" alt=\"\" class=\"wp-image-96271\" srcset=\"https:\/\/one.sightlinemg.com\/wp-content\/uploads\/2026\/08\/TrueHospitality_Couple2.png.png 1640w, https:\/\/one.sightlinemg.com\/wp-content\/uploads\/2026\/08\/TrueHospitality_Couple2.png.png?resize=300,169 300w, https:\/\/one.sightlinemg.com\/wp-content\/uploads\/2026\/08\/TrueHospitality_Couple2.png.png?resize=768,432 768w, https:\/\/one.sightlinemg.com\/wp-content\/uploads\/2026\/08\/TrueHospitality_Couple2.png.png?resize=1024,576 1024w, https:\/\/one.sightlinemg.com\/wp-content\/uploads\/2026\/08\/TrueHospitality_Couple2.png.png?resize=1536,864 1536w\" sizes=\"auto, (max-width: 1640px) 100vw, 1640px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Despite the bad things that can happen to people, people like Colatarci and Brandon remind Sion, Jr. of the good as well. Through their care and demonstration of true hospitality, they\u2019ve given him more than a place to stay. They\u2019ve given him a home.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cI like being here. Now that my wife is no longer here, I\u2019ll probably spend the rest of my days right here at the Holiday Inn Express because I feel secure \u2013 <a href=\"http:\/\/www.ihg.com\/armyhotels\/hotels\/us\/en\/reservation?cm_mmc=IMMerch-_-MA_US_en-_-militarytimesna-_-externalsite\" target=_blank>I feel at home out here<\/a>.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Visit <a href=\"http:\/\/www.ihg.com\/armyhotels\/hotels\/us\/en\/reservation?cm_mmc=IMMerch-_-MA_US_en-_-militarytimesna-_-externalsite\" target=_blank>IHG Army Hotels<\/a> to book your stay at one of 40 nationwide locations.<\/p>\n","protected":false},"author":7,"featured_media":96269,"menu_order":0,"template":"single-native-legacy","meta":{"_acf_changed":false,"_acf":"","_yoast_wpseo_primary_category":"11"},"advertiser":[3428],"class_list":["post-61989","native","type-native","status-publish","has-post-thumbnail","hentry","advertiser-ihg"],"acf":{"subheadline":"","legacy_arc_id":"GWW2Q6VZZNGWDLLC3MUOM6RHWY","arc_canonical_url":"\/native\/ihg\/2019\/05\/15\/showing-true-hospitality-on-joint-base-san-antonio\/","remove_feature_photo":false,"is_sponsored":false,"subtype":"native-layout","redirect_url":"","disable_inline_ads":false,"native_logo_pretext":"Presented By:"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.0 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Showing true hospitality on Joint Base San Antonio - Army Times<\/title>\n<meta name=\"description\" content=\"Frederick Sion, Jr. (U.S. Army, Retired) has trouble catching his breath. 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