{"id":35286,"date":"2019-01-03T19:45:00","date_gmt":"2019-01-03T19:45:00","guid":{"rendered":"https:\/\/one.sightlinemg.com\/armytimes\/uncategorized\/2019\/01\/03\/new-in-2019-will-this-years-moving-season-be-better-than-2018\/"},"modified":"2026-08-08T07:03:28","modified_gmt":"2026-08-08T07:03:28","slug":"new-in-2019-will-this-years-moving-season-be-better-than-2018","status":"publish","type":"post","link":"https:\/\/one.sightlinemg.com\/armytimes\/management\/pay-benefits\/2019\/01\/03\/new-in-2019-will-this-years-moving-season-be-better-than-2018\/","title":{"rendered":"New in 2019: Will this year\u2019s moving season be better than 2018?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">After the unfortunate<a href=\"https:\/\/www.militarytimes.com\/pay-benefits\/2018\/08\/02\/this-move-was-a-living-nightmare-and-its-just-one-example-from-a-brutal-pcs-season-for-troops-families\/\" target=\"_blank\"> moving season of 2018<\/a>, with numerous military families reporting damage to their household goods and delays, U.S. Transportation Command has been working with defense and service officials to improve the relocation experience.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cThe focus is to collectively improve the relocation experience by synchronizing the personnel and logistics communities,\u201d said Army Maj. David Dunn, spokesman for TRANSCOM, the executive agency for military household goods moves.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">One solution they are considering is whether service officials can spread out service member moves more throughout the year, rather than crunching them into a <a href=\"https:\/\/www.militarytimes.com\/pay-benefits\/2018\/07\/27\/moving-this-summer-heres-why-you-could-face-delays-no-matter-where-youre-going\/\" target=\"_blank\">short window during the summer<\/a>. That is also when many civilian moves take place in the private sector, and it puts a strain on increasingly limited resources in the moving industry. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The problem is exacerbated by a critical shortage of truck drivers and an upturned economy that has resulted in a shortage of labor for packing and loading crews.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The shortage of truck drivers, especially, has been a growing problem. One of TRANSCOM\u2019s focus areas is to increase the capacity, with more moving companies that offer quality service. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Among the others are improving the customer technology interface and improving customer support.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">During a <a href=\"https:\/\/www.militarytimes.com\/pay-benefits\/2018\/10\/10\/families-look-for-answers-about-holding-moving-companies-accountable\/\" target=\"_blank\">family forum town hall<\/a> at the Association of the United States Army\u2019s annual meeting in October, an Army wife pressed Army leaders to <a href=\"https:\/\/www.militarytimes.com\/pay-benefits\/2018\/08\/28\/after-brutal-pcs-season-thousands-sign-petition-to-hold-moving-companies-accountable-for-loss-damage\/\" target=\"_blank\">hold companies accountable <\/a>in order to keep the moving season from being a financial burden for military families.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Companies are held accountable when they don\u2019t meet performance standards or violate business rules such as missed delivery dates, Dunn said. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cDuring the 2018 peak season, there were numerous suspensions and letters of warning issued due to poor performance,\u201d he said. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">TRANSCOM officials are \u201canalyzing the best way to provide transparency to our service members of [companies\u2019] performance. It is a complicated problem because we have over 800 domestic [companies] that service over 800 domestic areas.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The household goods moving process has moved more toward the internet and away from in-person move counseling at personal property offices on installations. Officials are looking at ways to standardize and improve counseling across the services, Dunn said. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cSince counseling is a service-owned function, non-standardization can lead to confusion and frustration for our service members.\u201d <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Officials have drafted a standardized training plan that all personal property personnel will be required to complete, as one initiative.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Sources said TRANSCOM continues to look for any suggestions from industry and others on improving the process and experience for military families.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Military officials trying to drive changes that will improve the movement of troops&#8217; household goods.<\/p>\n","protected":false},"author":7,"featured_media":68980,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_meta-robots-noindex":"","_yoast_wpseo_meta-robots-nofollow":"","_yoast_wpseo_canonical":"","_acf":"","_yoast_wpseo_primary_category":15,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","_smg_distribution_targets":[]},"categories":[100,25,15,18],"tags":[],"coauthors":[3343],"class_list":["post-35286","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-daily-news-roundup","category-newsletters","category-pay-benefits","category-spouse"],"acf":{"subheadline":"","legacy_arc_id":"PDKUM6M6XFC4VJYBRDJCLOBCVA","arc_canonical_url":"\/pay-benefits\/2019\/01\/03\/new-in-2019-will-this-years-moving-season-be-better-than-2018\/","remove_feature_photo":false,"is_sponsored":false,"subtype":"","redirect_url":"","disable_inline_ads":false,"native_logo_pretext":"Presented 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