{"id":49931,"date":"2023-01-25T21:08:58","date_gmt":"2023-01-25T21:08:58","guid":{"rendered":"https:\/\/one.sightlinemg.com\/armytimes\/uncategorized\/2023\/01\/25\/troops-cant-get-discharge-forms-or-retire-due-to-armys-hr-transition\/"},"modified":"2026-08-08T04:11:18","modified_gmt":"2026-08-08T04:11:18","slug":"troops-cant-get-discharge-forms-or-retire-due-to-armys-hr-transition","status":"publish","type":"post","link":"https:\/\/one.sightlinemg.com\/armytimes\/news\/your-army\/2023\/01\/25\/troops-cant-get-discharge-forms-or-retire-due-to-armys-hr-transition\/","title":{"rendered":"Troops can\u2019t get discharge forms or retire due to Army\u2019s HR transition"},"content":{"rendered":"\n

Soldiers trying to leave the Army currently have their lives on hold due to a systems outage blocking their discharge paperwork, the service confirmed to Army Times Wednesday.<\/p>\n\n\n\n

The outage, which is preventing the Army from issuing DD-214 discharge forms or processing retirement requests for approximately 4,000 troops, is due to \u201cdata processing issues,\u201d according to the spokesperson for the service\u2019s personnel directorate, Lt. Col. Joseph Payton.<\/p>\n\n\n\n

The service interruption is affecting the Transition Processing System<\/a>, Payton said, which produces the discharge forms and separation orders required for troops to access post-service benefits like Veterans Affairs disability pay, retirement pensions, the G.I. Bill and more.<\/p>\n\n\n\n

\u201cWe anticipate (the Transition Processing System) to be fully functional within a week,\u201d the spokesperson added. \u201cOnce it\u2019s up and running, we will prioritize processing [discharge forms] for our transitioning Soldiers who have been impacted.\u201d<\/p>\n\n\n\n

The service\u2019s top official, Army Secretary Christine Wormuth, was asked about the outage during a Tuesday evening town hall event at Schofield Barracks, Hawaii. She encouraged troops experiencing problems to report them through the chain of command.<\/p>\n\n\n\n

The outage comes amid the service\u2019s bumpy implementation of its new human resources platform, the Integrated Personnel and Pay System-Army, which began in December<\/a> after more than a year of delays<\/a> attributed to feared data issues<\/a>.<\/p>\n\n\n\n

It\u2019s the second significant hiccup associated with the platform\u2019s launch \u2014 around 25,000 beneficiaries briefly lost their TRICARE health insurance<\/a> last week due to an error transmitting data to a benefits eligibility system. Wormuth acknowledged the TRICARE lapse Tuesday evening but highlighted the speed with which it was resolved.<\/p>\n\n\n\t