{"id":52612,"date":"2018-05-17T13:51:44","date_gmt":"2018-05-17T13:51:44","guid":{"rendered":"https:\/\/one.sightlinemg.com\/armytimes\/uncategorized\/2018\/05\/17\/online-ordering-coming-soon-to-more-commissaries-heres-who-gets-it-next\/"},"modified":"2026-08-08T07:34:36","modified_gmt":"2026-08-08T07:34:36","slug":"online-ordering-coming-soon-to-more-commissaries-heres-who-gets-it-next","status":"publish","type":"post","link":"https:\/\/one.sightlinemg.com\/armytimes\/management\/pay-benefits\/2018\/05\/17\/online-ordering-coming-soon-to-more-commissaries-heres-who-gets-it-next\/","title":{"rendered":"Online ordering coming soon to more commissaries. Here\u2019s who gets it next"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">RICHMOND, Va. \u2015 Commissary officials will expand their program offering online ordering with curbside pickup starting this summer, said <a href=\"https:\/\/www.militarytimes.com\/pay-benefits\/2017\/10\/24\/navy-exchange-ceo-takes-on-dual-role-as-interim-commissary-director\" title=\"\" class=\"\" target=\"_blank\">Robert Bianchi<\/a>, interim director of the Defense Commissary Agency.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The commissary system is moving to new business technology which will allow a more efficient process for the program, which is called \u201c<a href=\"https:\/\/www.commissaries.com\/click2go\/index.cfm\" title=\"\" class=\"\" target=\"_blank\">Click2Go<\/a>.\u201d The program will be tested at Fort Eustis, Virginia, starting in late July or early August. Officials are still working on a rollout schedule for other commissaries, he said.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It\u2019s not known whether the <a href=\"https:\/\/www.militarytimes.com\/pay-benefits\/2018\/05\/14\/lawmakers-want-to-pump-the-brakes-on-commissary-exchange-merger-plans\/\">commissary agency<\/a> will offer delivery of online orders in the future, as a number of retailers are already doing.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cAt least for now, we\u2019re heading in the right direction. We\u2019re putting together an online grocery shopping program that is sustainable, and that we can scale to the level of the customers\u2019 demand,\u201d Bianchi said.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Click2Go <a href=\"https:\/\/www.militarytimes.com\/pay-benefits\/military-benefits\/2017\/06\/13\/curbside-commissary-pickup-will-expand-to-more-stores\/\" title=\"\" class=\"\" target=\"_blank\">has been offered at three commissaries<\/a> \u2015 Fort Lee, Va., Offutt Air Force Base, Neb., and Travis Air Force Base, Calif. \u2015 for nearly five years using contracted commercial technology.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cWe know people like it and want it,\u201d Bianchi said. \u201cI want to respond to customers\u2019 needs. It\u2019s a service of value. Folks are so busy. It\u2019s a convenience factor. You don\u2019t have to take the kids out of their car seats and manage the little ones in the store.\u201d <\/p>\n\n\n\t<aside class=\"smg-interstitial-link wp-block-smg-interstitial-link\">\n\t\t<a href=\"https:\/\/one.sightlinemg.com\/militarytimes\/management\/pay-benefits\/2018\/05\/01\/coming-soon-beer-and-wine-to-your-local-commissary\/\" class=\"smg-interstitial-link__inner\">\n\t\t\t\t\t\t\t<div class=\"smg-interstitial-link__media\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"157\" src=\"https:\/\/one.sightlinemg.com\/wp-content\/uploads\/2026\/08\/beer-and-wine-AP_280758686332.jpg.jpg?w=300\" class=\"smg-interstitial-link__image wp-post-image\" alt=\"\" \/>\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"smg-interstitial-link__content\">\n\t\t\t\t<span class=\"smg-interstitial-link__kicker\">Related<\/span>\n\t\t\t\t<h3 class=\"smg-interstitial-link__title\">Coming soon: Beer and wine for sale in your local commissary<\/h3>\n\t\t\t\t\t\t\t\t\t<p class=\"smg-interstitial-link__excerpt\">Coming to a commissary near you: Beer and wine.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/a>\n\t<\/aside>\n\t\n\n\n<p class=\"wp-block-paragraph\">This is one of several initiatives Bianchi is undertaking to improve the commissary shopping experience for troops and families. The retired Navy rear admiral was named interim director in November, and continues as the CEO of Navy Exchange Service Command. The commissary system has been undergoing massive reform, with changes in how groceries are priced, and the offering of new private label items.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In the Click2Go program, customers choose what they want online, choose a time they want to pick up their groceries, then go to the designated commissary curbside location.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cRight now, we\u2019re making it work with a lot of sweat equity\u201d at the three locations, he said. \u201cPart of that was to learn, and we didn\u2019t really know what the customers\u2019 reaction would be.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When the current contract ends at those three stores, he said, officials will try to avoid a gap in the service and continue with the new system at those stores.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With the current system, employees pick the items after the order is placed, then ring up the items in the regular cash register system. \u201cIt\u2019s a double level of effort,\u201d Bianchi said; the new technology integrates the picking directly into the cash register system.<\/p>\n\n\n\n<div class=\"apester-media\" data-media-id=\"5afd8cf2244b2e286ecb9bfd\" height=\"536\"><\/div><script async src=\"\/\/static.apester.com\/js\/sdk\/v2.0\/apester-javascript-sdk.min.js\"><\/script>\n\n\n\n<p class=\"wp-block-paragraph\">The commissary agency doesn\u2019t charge a fee for the service as other grocers do; they are prohibited by law from doing so. Officials are considering asking for legislation to allow such fees to offset the cost of the service, Bianchi said, but that\u2019s not delaying the testing or the rollout of the Click2Go at other stores.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">According to statistics provided by the commissary agency in 2017, 65 percent of those using the Click2Go service at the three stores have two to four family members; 53 percent are in the ranks of E-4 to E-9 (or dependents); and 68 percent are between the ages of 25 and 44.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&#8216;Click2Go&#8217; has been available at three locations for years, but expansion plans are in place.<\/p>\n","protected":false},"author":7,"featured_media":88937,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_meta-robots-noindex":"","_yoast_wpseo_meta-robots-nofollow":"","_yoast_wpseo_canonical":"","_acf":"","_yoast_wpseo_primary_category":15,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","_smg_distribution_targets":[]},"categories":[23,92,93,83,12,15,70],"tags":[],"coauthors":[3343],"class_list":["post-52612","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-home","category-left-column","category-middle-column","category-mil-money","category-news","category-pay-benefits","category-your-army"],"acf":{"subheadline":"","legacy_arc_id":"GYYT5LYRPJDMNM7YP3RULF2F6U","arc_canonical_url":"\/pay-benefits\/2018\/05\/17\/online-ordering-coming-soon-to-more-commissaries-heres-who-gets-it-next\/","remove_feature_photo":false,"is_sponsored":false,"subtype":"","redirect_url":"","disable_inline_ads":false,"native_logo_pretext":"Presented By:"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.0 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Online ordering coming soon to more commissaries. Here\u2019s who gets it next - Army Times<\/title>\n<meta name=\"description\" content=\"&#039;Click2Go&#039; has been available at three locations for years, but expansion plans are in place.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Online ordering coming soon to more commissaries. 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