{"id":53367,"date":"2018-10-02T18:56:00","date_gmt":"2018-10-02T18:56:00","guid":{"rendered":"https:\/\/one.sightlinemg.com\/armytimes\/uncategorized\/2018\/10\/02\/triwest-takes-over-va-community-care-programs-nationwide\/"},"modified":"2026-08-08T08:05:49","modified_gmt":"2026-08-08T08:05:49","slug":"triwest-takes-over-va-community-care-programs-nationwide","status":"publish","type":"post","link":"https:\/\/one.sightlinemg.com\/armytimes\/veterans\/2018\/10\/02\/triwest-takes-over-va-community-care-programs-nationwide\/","title":{"rendered":"TriWest takes over VA community care programs nationwide"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">WASHINGTON \u2014 Veterans Affairs officials announced Tuesday that TriWest Health Care Alliance will take over nationwide operations for the department\u2019s <a href=\"https:\/\/www.militarytimes.com\/veterans\/2018\/05\/23\/massive-veterans-policy-bill-heads-to-trumps-desk-but-results-will-take-time\/\" target=_blank>main community care programs<\/a> despite concerns raised last month about overpayments to the company.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For the last five years, operations for the department\u2019s primary two <a href=\"https:\/\/www.militarytimes.com\/veterans\/2018\/06\/06\/more-fights-set-over-sweeping-veterans-reforms-just-signed-into-law\/\" target=\"_blank\">outside care programs<\/a> \u2014 Patient-Centered Community Care and Veterans Choice Program \u2014 had been operated by TriWest and Health Net Federal Services.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The new contract extends TriWest\u2019s partnership and names them the sole provider until the two programs are replaced next year with a new overarching community care program mandated in the <a href=\"https:\/\/www.militarytimes.com\/veterans\/2018\/05\/16\/sweeping-veterans-policy-bill-passed-overwhelmingly-in-the-house\/\" target=\"_blank\">VA Mission Act<\/a>, which President Donald Trump signed into law this summer.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">VA officials praised the contract as ensuring that veterans will not see disruptions in their health care in the coming year.<\/p>\n\n\n\t<aside class=\"smg-interstitial-link wp-block-smg-interstitial-link\">\n\t\t<a href=\"https:\/\/one.sightlinemg.com\/militarytimes\/news\/pentagon-congress\/2018\/09\/26\/wilkie-touts-a-calmer-reformed-va-in-his-first-congressional-test\/\" class=\"smg-interstitial-link__inner\">\n\t\t\t\t\t\t\t<div class=\"smg-interstitial-link__media\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/one.sightlinemg.com\/wp-content\/uploads\/2026\/08\/AP_18269745000658.jpg.jpg?w=300\" class=\"smg-interstitial-link__image wp-post-image\" alt=\"\" \/>\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"smg-interstitial-link__content\">\n\t\t\t\t<span class=\"smg-interstitial-link__kicker\">Related<\/span>\n\t\t\t\t<h3 class=\"smg-interstitial-link__title\">Wilkie touts a calmer, reformed VA in his first congressional test<\/h3>\n\t\t\t\t\t\t\t\t\t<p class=\"smg-interstitial-link__excerpt\">Just two months into his tenure leading VA, the new secretary promised significant culture changes for the department.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/a>\n\t<\/aside>\n\t\n\n\n<p class=\"wp-block-paragraph\">\u201cExtending the time and reach of our partnership with TriWest will ensure veterans get the care they need while the department transitions to delivering care under the Mission Act next year,\u201d VA Secretary Robert Wilkie said in a statement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Last month, the VA inspector general found that over a one-year period, TriWest officials filed more than 111,000 duplicate claims for outside care services and made mistakes in nearly 300,000 others, resulting in department overpayments of more than $45 million dollars.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Similar errors by Health Net officials resulted in $56 million in overpayments, investigators said.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In response, VA officials implemented new payment controls and recovered about $40 million of that money. Additional reimbursements are being reviewed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Veterans\u2019 cases currently being handled by Health Net will be transitioned to the new program in a way department officials promise will not disrupt care. Details of how other cases will be transferred from existing community care programs to future ones have yet to be finalized.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">On Friday, congressional staffers received a briefing from VA officials on the Mission Act implementation, laying out future timelines for new community care rules and parameters for that work.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Last week, in an appearance before the Senate Veterans Affairs Committee, VA Secretary Robert Wilkie predicted the new community care rules will \u201crevolutionize veterans\u2019 care\u201d once implemented.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cMy view of Congress&#8217; trust and mission is to \u2026 give that veteran choice and allow that veteran to continue with the choice that he or she is most comfortable with,\u201d he said.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-twitter wp-block-embed-twitter\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"twitter-tweet\" data-width=\"500\" data-dnt=\"true\"><p lang=\"en\" dir=\"ltr\">The OIG reviewed the accuracy of aggregated payments made to third-party administrators (TPAs) under the Patient-Centered Community Care (PC3) Program contracts, which include care provided under the Veterans Choice Program (Choice). <a href=\"https:\/\/t.co\/uEzu6ixE6n\">https:\/\/t.co\/uEzu6ixE6n<\/a> <a href=\"https:\/\/t.co\/Xj3Um3WZuo\">pic.twitter.com\/Xj3Um3WZuo<\/a><\/p>&mdash; Veterans Affairs OIG (@VetAffairsOIG) <a href=\"https:\/\/x.com\/VetAffairsOIG\/status\/1037699373524836360?ref_src=twsrc%5Etfw\">September 6, 2018<\/a><\/blockquote><script async src=\"https:\/\/platform.x.com\/widgets.js\" charset=\"utf-8\"><\/script>\n<\/div><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>The move comes as department officials work to overhaul VA&#8217;s outside care programs over the next year.<\/p>\n","protected":false},"author":7,"featured_media":89528,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_meta-robots-noindex":"","_yoast_wpseo_meta-robots-nofollow":"","_yoast_wpseo_canonical":"","_acf":"","_yoast_wpseo_primary_category":19,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","_smg_distribution_targets":[]},"categories":[100,23,93,12,25,19],"tags":[],"coauthors":[3334],"class_list":["post-53367","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-daily-news-roundup","category-home","category-middle-column","category-news","category-newsletters","category-veterans"],"acf":{"subheadline":"","legacy_arc_id":"C5LOT3ZPLZA3XF33UHNIDRWS7M","arc_canonical_url":"\/news\/2018\/10\/02\/triwest-takes-over-va-community-care-programs-nationwide\/","remove_feature_photo":false,"is_sponsored":false,"subtype":"","redirect_url":"","disable_inline_ads":false,"native_logo_pretext":"Presented By:"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.0 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>TriWest takes over VA community care programs nationwide - Army Times<\/title>\n<meta name=\"description\" content=\"The move comes as department officials work to overhaul VA&#039;s outside care programs over the next year.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"TriWest takes over VA community care programs nationwide\" \/>\n<meta property=\"og:description\" content=\"The move comes as department officials work to overhaul VA&#039;s outside care programs over the next year.\" \/>\n<meta property=\"og:url\" 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