{"id":65890,"date":"2021-10-12T17:53:58","date_gmt":"2021-10-12T17:53:58","guid":{"rendered":"https:\/\/one.sightlinemg.com\/armytimes\/uncategorized\/2021\/10\/12\/despite-armys-technology-advances-some-troops-still-struggle-with-internet-access\/"},"modified":"2026-08-08T11:18:36","modified_gmt":"2026-08-08T11:18:36","slug":"despite-armys-technology-advances-some-troops-still-struggle-with-internet-access","status":"publish","type":"post","link":"https:\/\/one.sightlinemg.com\/armytimes\/news\/pentagon-congress\/2021\/10\/12\/despite-armys-technology-advances-some-troops-still-struggle-with-internet-access\/","title":{"rendered":"Despite Army\u2019s technology advances, some troops still struggle with internet access"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Amid all the cutting-edge technology on display at the <a href=\"https:\/\/www.defensenews.com\/digital-show-dailies\/ausa\/\" target=\"_blank\">Association of the U.S. Army\u2019s annual meeting<\/a> in Washington, D.C., military officials on Tuesday offered a reminder that many soldiers and their families still lack reliable internet access and other tech basics.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cMany active-duty [soldiers] and including those in our Guard and Reserve component live in areas of the country where bandwidth is still quite expensive,\u201d said Capt. Kimberly Elenberg, director of joint force fitness for the <a href=\"https:\/\/www.militarytimes.com\/news\/pentagon-congress\/2021\/08\/11\/cisneros-confirmed-to-lead-pentagon-personnel-policy\/\" target=\"_blank\">undersecretary of defense for personnel and readiness<\/a>. \u201cSo while we have amazing tools to leverage technology to connect with our families, we also still have to remember it is not universally accessible or affordable, and we have to be open to multiple means of staying connected.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Elenberg\u2019s comments came during a conference media session with Army health and medical readiness officials. The group said leaders are still processing lessons learned and adjustments made from the last 19 months of pandemic operations, including remote work and online medical appointments.<\/p>\n\n\n\t<aside class=\"smg-interstitial-link wp-block-smg-interstitial-link\">\n\t\t<a href=\"https:\/\/one.sightlinemg.com\/defensenews\/congress\/2021\/10\/12\/affordable-hypersonics-small-business-and-sustainment-lead-dod-tech-chiefs-priorities\/\" class=\"smg-interstitial-link__inner\">\n\t\t\t\t\t\t\t<div class=\"smg-interstitial-link__media\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"198\" src=\"https:\/\/one.sightlinemg.com\/wp-content\/uploads\/2026\/08\/1939687.jpg.jpg?w=300\" class=\"smg-interstitial-link__image wp-post-image\" alt=\"\" \/>\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"smg-interstitial-link__content\">\n\t\t\t\t<span class=\"smg-interstitial-link__kicker\">Related<\/span>\n\t\t\t\t<h3 class=\"smg-interstitial-link__title\">\u2018Affordable\u2019 hypersonics, small business and sustainment lead DoD tech chief\u2019s priorities<\/h3>\n\t\t\t\t\t\t\t\t\t<p class=\"smg-interstitial-link__excerpt\">The new undersecretary of defense for research and engineering, Heidi Shyu, laid out some of her top priorities for the Pentagon in its innovation race with China at the Association of the U.S. Army\u2019s annual meeting on Tuesday.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/a>\n\t<\/aside>\n\t\n\n\n<p class=\"wp-block-paragraph\">\u201cCOVID has changed the way a lot of us have done our jobs and offered our services,\u201d said Dr. Theresa Jackson Santo, division chief for public health assessment at the Army Public Health Center.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Officials hope to integrate those changes into future personnel services, including educational opportunities and increased medical access. But much of that will depend on each family\u2019s access to broadband internet.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The issue is under review by the Defense Department\u2019s Building Healthy Military Communities initiative, which launched last year. Officials are looking at living conditions on and off base in seven states \u2014 Florida, Indiana, Maryland, Minnesota, Mississippi, New Mexico and Oklahoma \u2014 to identify challenges and potential improvements.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Earlier this year, officials from the Federal Communications Commission announced discounts on monthly internet access bills and computer upgrades through the Emergency Broadband Benefit Program, which could benefit thousands of troops and families.<\/p>\n\n\n\t<aside class=\"smg-interstitial-link wp-block-smg-interstitial-link\">\n\t\t<a href=\"https:\/\/one.sightlinemg.com\/defensenews\/land\/2021\/10\/12\/new-formations-scenarios-take-shape-at-the-armys-maneuver-center\/\" class=\"smg-interstitial-link__inner\">\n\t\t\t\t\t\t\t<div class=\"smg-interstitial-link__media\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/one.sightlinemg.com\/wp-content\/uploads\/2026\/08\/OSUT.jpg.jpg?w=300\" class=\"smg-interstitial-link__image wp-post-image\" alt=\"\" \/>\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"smg-interstitial-link__content\">\n\t\t\t\t<span class=\"smg-interstitial-link__kicker\">Related<\/span>\n\t\t\t\t<h3 class=\"smg-interstitial-link__title\">New formations, scenarios take shape at the Army\u2019s maneuver center<\/h3>\n\t\t\t\t\t\t\t\t\t<p class=\"smg-interstitial-link__excerpt\">The shift to large scale, peer combat is happening at the Maneuver Center of Excellence.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/a>\n\t<\/aside>\n\t\n\n\n<p class=\"wp-block-paragraph\">But that program depends on internet availability in the areas around military bases, which can be spotty in rural regions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Meanwhile, Army officials continue to look at unique stressors for military members and families stemming from the COVID-19 pandemic, in the hopes of easing those issues. While issues like permanent change of station moves and training cancellations were unique to the military community, other issues \u2014 school cancellations and family medical care access, for example \u2014 were problems throughout the country.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Officials said they hope to compile a thorough list of coronavirus reactions and improvements from service members in the coming months.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Military officials say remote medical appointments and expanded online support services will only work if all troops have reliable access to the internet.<\/p>\n","protected":false},"author":7,"featured_media":51679,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_meta-robots-noindex":"","_yoast_wpseo_meta-robots-nofollow":"","_yoast_wpseo_canonical":"","_acf":"","_yoast_wpseo_primary_category":68,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","_smg_distribution_targets":[]},"categories":[100,23,93,12,25,68],"tags":[],"coauthors":[3334],"class_list":["post-65890","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-daily-news-roundup","category-home","category-middle-column","category-news","category-newsletters","category-pentagon-congress"],"acf":{"subheadline":"","legacy_arc_id":"MMPCFPT3FNESFN4KKJABHE7YDU","arc_canonical_url":"\/news\/pentagon-congress\/2021\/10\/12\/despite-armys-technology-advances-some-troops-still-struggle-with-internet-access\/","remove_feature_photo":false,"is_sponsored":false,"subtype":"","redirect_url":"","disable_inline_ads":false,"native_logo_pretext":"Presented 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