{"id":71965,"date":"2017-03-20T15:42:48","date_gmt":"2017-03-20T15:42:48","guid":{"rendered":"https:\/\/one.sightlinemg.com\/armytimes\/uncategorized\/2017\/03\/20\/va-gi-bill-processing-delays-impacting-11000-beneficiaries\/"},"modified":"2026-08-08T13:40:46","modified_gmt":"2026-08-08T13:40:46","slug":"va-gi-bill-processing-delays-impacting-11000-beneficiaries","status":"publish","type":"post","link":"https:\/\/one.sightlinemg.com\/armytimes\/education-transition\/2017\/03\/20\/va-gi-bill-processing-delays-impacting-11000-beneficiaries\/","title":{"rendered":"VA: GI Bill processing delays impacting 11,000 beneficiaries"},"content":{"rendered":"\n<p><i><b>Editor\u2019s note: This story has been updated to reflect additional information provided by the Department of Veterans Affairs.<\/b> <\/i><br\/><br\/> Sommona Ada is a graduate student at the University of North Texas who\u2019s been paying for school with the Post-9\/11 GI Bill benefits she earned after 11 years in the U.S. Air Force and reserves.<span class=\"apple-converted-space\">\u00a0<\/span><br\/> <br\/> But Ada hasn\u2019t been able to re-enroll in classes for the next eight-week term at the UNT Health Science Center because the Department of Veterans Affairs hasn\u2019t paid her bill. Nor has she received her housing stipend since January, she said.<span class=\"apple-converted-space\">\u00a0<\/span><br\/> <br\/> Ada is one of approximately 11,000 beneficiaries who have been impacted by<b> <\/b>processing delays at the VA. Department officials said the delays stem from an internal quality audit that required a review of approximately 14,000 already-processed claims that started in late December.<span class=\"apple-converted-space\">\u00a0<\/span><br\/><br\/> &#8220;These reviews require a significant increase in the number of inquiries VA has had to make with DoD service departments for information about individual training dates and service times,&#8221; according to an emailed statement from the department.<span class=\"apple-converted-space\">\u00a0<\/span><br\/> <br\/> &#8220;This is a significant workload that will take time to work through,&#8221; the statement said, adding that the department does not have an estimated completion time. &#8220;VA is working with DoD and is making every effort to minimize the effect of this review to our GI Bill beneficiaries.&#8221;<span class=\"apple-converted-space\">\u00a0<\/span><br\/><br\/> <span class=\"apple-converted-space\">It took an average of 24.5 days for the department to process original claims and 10.3 days for supplemental claims in February \u2013 slightly higher than the VA\u2019s current fiscal year average of 20.2 days for original claims and 8.1 days for supplemental claims. A department spokesperson said the VA is still meeting or exceeding its timeliness goals for the fiscal year. <b><br\/> <\/b><\/span><br\/> As of 2015, more than 790,500 students were using Post-9\/11 GI Bill benefits to pay for school tuition, fees and housing.<span class=\"apple-converted-space\">\u00a0<\/span><br\/> <br\/> Processing delays at the VA are nothing new, said Will Hubbard, vice president of government affairs for the Washington, D.C.-based nonprofit advocacy group Student Veterans of America. In the past, he said, the VA has been proactive about addressing such issues, and he\u2019s glad to see that the department posted a<span class=\"apple-converted-space\">\u00a0<\/span><a href=\"https:\/\/www.facebook.com\/gibillEducation\/posts\/10154317964231615\" target=\"_blank\" title=\"Link: https:\/\/www.facebook.com\/gibillEducation\/posts\/10154317964231615\">notice of the delays on Facebook<\/a><span class=\"apple-converted-space\">\u00a0<\/span>Friday.<span class=\"apple-converted-space\"> <\/span><br\/><br\/>The delays aren\u2019t affecting a large percentage of the total number of users, Hubbard said.<span class=\"apple-converted-space\">\u00a0<\/span><br\/> <br\/> &#8220;The scope of it is not widespread panic or anything like that, which is good,&#8221; he said, noting that the organization has not heard complaints from its student veteran members.<span class=\"apple-converted-space\">\u00a0<\/span><br\/> <br\/> &#8220;Obviously, we\u2019re concerned,&#8221; he added. &#8220;We\u2019re keeping our ear to the ground. The hundreds of thousands of veterans in our chapters always known that they can reach out to us if there\u2019s any issues.&#8221;<span class=\"apple-converted-space\">\u00a0<\/span><br\/> <br\/> As for Ada, she said she waited on hold twice for 45 minutes when she tried calling the VA about her unpaid school bill. After sending proof of her military service, including her deployments to Iraq and Afghanistan, at employees\u2019 request, she was told they couldn\u2019t help her and that she may have better luck by calling her Congressman, she said.<span class=\"apple-converted-space\">\u00a0<\/span><br\/> <br\/> &#8220;It\u2019s been about three months since my school hasn\u2019t gotten paid. It\u2019s ridiculous that we\u2019re going through this,&#8221; she said. &#8220;This is serious. This is people\u2019s lives.&#8221;\u00a0<span class=\"apple-converted-space\">\u00a0<\/span><br\/><br\/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Sommona Ada is a graduate student at the University of North Texas who\u2019s been paying for school with the Post-9\/11 GI Bill benefits she earned after 11 years in the U.S. Air Force and reserves. But Ada hasn\u2019t been able to re-enroll in classes for the next eight-week term at the UNT Health Science Center because the Department of Veterans Affairs hasn\u2019t paid her bill. Nor has she received her housing stipend since January, she said.<\/p>\n","protected":false},"author":7,"featured_media":103674,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_meta-robots-noindex":"","_yoast_wpseo_meta-robots-nofollow":"","_yoast_wpseo_canonical":"","_acf":"","_yoast_wpseo_primary_category":0,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","_smg_distribution_targets":[]},"categories":[7],"tags":[],"coauthors":[3383],"class_list":["post-71965","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-education-transition"],"acf":{"subheadline":"","legacy_arc_id":"2VRX5DOV4JAELES3VWHPCJW424","arc_canonical_url":"\/education-transition\/education\/2017\/03\/20\/va-gi-bill-processing-delays-impacting-11000-beneficiaries\/","remove_feature_photo":false,"is_sponsored":false,"subtype":"","redirect_url":"","disable_inline_ads":false,"native_logo_pretext":"Presented By:"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.0 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>VA: GI Bill processing delays impacting 11,000 beneficiaries - Army Times<\/title>\n<meta name=\"description\" content=\"Sommona Ada is a graduate student at the University of North Texas who\u2019s been paying for school with the Post-9\/11 GI Bill benefits she earned after 11 years in the U.S. Air Force and reserves. But Ada hasn\u2019t been able to re-enroll in classes for the next eight-week term at the UNT Health Science Center because the Department of Veterans Affairs hasn\u2019t paid her bill. Nor has she received her housing stipend since January, she said.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"VA: GI Bill processing delays impacting 11,000 beneficiaries\" \/>\n<meta property=\"og:description\" content=\"Sommona Ada is a graduate student at the University of North Texas who\u2019s been paying for school with the Post-9\/11 GI Bill benefits she earned after 11 years in the U.S. Air Force and reserves. But Ada hasn\u2019t been able to re-enroll in classes for the next eight-week term at the UNT Health Science Center because the Department of Veterans Affairs hasn\u2019t paid her bill. Nor has she received her housing stipend since January, she said.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/one.sightlinemg.com\/armytimes\/education-transition\/2017\/03\/20\/va-gi-bill-processing-delays-impacting-11000-beneficiaries\/\" \/>\n<meta property=\"og:site_name\" content=\"Army Times\" \/>\n<meta property=\"article:published_time\" content=\"2017-03-20T15:42:48+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-08T13:40:46+00:00\" \/>\n<meta name=\"author\" content=\"Natalie Gross\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Natalie Gross\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\n\t    \"@context\": \"https:\\\/\\\/schema.org\",\n\t    \"@graph\": [\n\t        {\n\t            \"@type\": \"Article\",\n\t            \"@id\": \"https:\\\/\\\/one.sightlinemg.com\\\/armytimes\\\/education-transition\\\/2017\\\/03\\\/20\\\/va-gi-bill-processing-delays-impacting-11000-beneficiaries\\\/#article\",\n\t            \"isPartOf\": {\n\t                \"@id\": \"https:\\\/\\\/one.sightlinemg.com\\\/armytimes\\\/education-transition\\\/2017\\\/03\\\/20\\\/va-gi-bill-processing-delays-impacting-11000-beneficiaries\\\/\"\n\t            },\n\t            \"author\": {\n\t                \"name\": \"migration\",\n\t                \"@id\": \"https:\\\/\\\/one.sightlinemg.com\\\/armytimes\\\/#\\\/schema\\\/person\\\/cc76c831bb37a926738c8391fca7a3b1\"\n\t            },\n\t            \"headline\": \"VA: GI Bill processing delays impacting 11,000 beneficiaries\",\n\t            \"datePublished\": \"2017-03-20T15:42:48+00:00\",\n\t            \"dateModified\": \"2026-08-08T13:40:46+00:00\",\n\t            \"mainEntityOfPage\": {\n\t                \"@id\": \"https:\\\/\\\/one.sightlinemg.com\\\/armytimes\\\/education-transition\\\/2017\\\/03\\\/20\\\/va-gi-bill-processing-delays-impacting-11000-beneficiaries\\\/\"\n\t            },\n\t            \"wordCount\": 544,\n\t            \"commentCount\": 0,\n\t            \"publisher\": {\n\t                \"@id\": \"https:\\\/\\\/one.sightlinemg.com\\\/armytimes\\\/#organization\"\n\t            },\n\t            \"image\": {\n\t                \"@id\": \"https:\\\/\\\/one.sightlinemg.com\\\/armytimes\\\/education-transition\\\/2017\\\/03\\\/20\\\/va-gi-bill-processing-delays-impacting-11000-beneficiaries\\\/#primaryimage\"\n\t            },\n\t            \"thumbnailUrl\": \"https:\\\/\\\/one.sightlinemg.com\\\/wp-content\\\/uploads\\\/2026\\\/08\\\/3237114.jpg.jpg\",\n\t            \"articleSection\": [\n\t                \"Education &amp; 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