{"id":12384,"date":"2020-04-03T14:12:33","date_gmt":"2020-04-03T14:12:33","guid":{"rendered":"https:\/\/one.sightlinemg.com\/c4isrnet\/uncategorized\/2020\/04\/03\/telework-forces-unexpected-cybersecurity-changes-at-tsa\/"},"modified":"2026-08-08T17:52:29","modified_gmt":"2026-08-08T17:52:29","slug":"telework-forces-unexpected-cybersecurity-changes-at-tsa","status":"publish","type":"post","link":"https:\/\/one.sightlinemg.com\/c4isrnet\/cyber\/2020\/04\/03\/telework-forces-unexpected-cybersecurity-changes-at-tsa\/","title":{"rendered":"Telework forces unexpected cybersecurity changes at TSA"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">The need for telework due to the spread of the new coronavirus resulted in several unanticipated changes in cybersecurity policy and controls at the Transportation Security Administration, according to the agency\u2019s top cybersecurity official.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As TSA employees started to work from home, the agency changed some policies and security controls that \u201cwe hadn\u2019t really thought about\u201d before telework started, said TSA Chief Information Security Officer Paul Morris on a FedInsider webinar April 2.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For example, the TSA \u201callowed folks to use their own keyboard, mouse and monitors connected to our PCs as long as they met certain guidelines,\u201d Morris said through a spokesperson after the event. \u201cThese are things we would have not allowed a few months ago.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">According to Morris, across the entirety of the Department of Homeland Security, IT officials are \u201cscrambling hard\u201d to increase the amount of users that its virtual private networks can handle \u201cwithout bringing down the entire enterprise from a component level.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">He also said the agency surprised some employees with recommendations for good cyber hygiene. For example, he recommended that employees turn off smart devices like Amazon\u2019s Alexa, Google Home or iPhone\u2019s Siri if they are in the same room where the employee is working, warning that the devices could be listening.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">He also recommended that employees change their WiFi passwords, not email work to their personal devices and completely avoid using their home printers. He said he\u2019s told employees not to use messaging apps, social media platforms or personal emails for business purposes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cYou have to really go out and remind folks that what we do is sensitive,\u201d Morris said. \u201cThe nature of our business needs to be held within.&#8221;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As for cybersecurity monitoring across the TSA\u2019s network, Morris said the agency had to adjust its approach to monitoring the network as well as the digital traffic in the security operations center.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cThe normal traffic patterns across our networks are different today than, say, last month \u2014 so we are adjusting our view and trying to re-baseline what should be normal,&#8221; Morris said through a spokesperson after the event. \u201cOur ability to interact (from a cyber perspective) with PCs that are connected to VPN [virtual private network] challenged us early on, but we were able to quickly remediate.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Other federal agencies likely face similar challenges seen by the TSA as they work to accommodate mass telework for their employees. Many of the comments made by Morris are aligned with the telework cybersecurity recommendations released by the <a href=\"https:\/\/www.nist.gov\/blogs\/cybersecurity-insights\/telework-security-basics\" target=_blank>National Institute of Standards and Technology in March<\/a> as the Office of Personnel Management began releasing work-from-home guidance. Morris credits the TSA\u2019s success to leadership\u2019s early and frequent communication with employees.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cAt the need of the day, we have to keep our operations and missions going,\u201d he said.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Transportation Security Administration has taken security measures to accommodate 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