{"id":18052,"date":"2020-12-29T21:36:19","date_gmt":"2020-12-29T21:36:19","guid":{"rendered":"https:\/\/one.sightlinemg.com\/c4isrnet\/uncategorized\/2020\/12\/29\/defense-logistics-agency-finds-improvements-through-robotic-process-automation\/"},"modified":"2026-08-08T18:08:02","modified_gmt":"2026-08-08T18:08:02","slug":"defense-logistics-agency-finds-improvements-through-robotic-process-automation","status":"publish","type":"post","link":"https:\/\/one.sightlinemg.com\/c4isrnet\/artificial-intelligence\/2020\/12\/29\/defense-logistics-agency-finds-improvements-through-robotic-process-automation\/","title":{"rendered":"Defense Logistics Agency finds improvements through robotic process automation"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">WASHINGTON \u2014 The U.S. Department of Defense\u2019s logistics arm leads the federal government in deployment of robotic process automation tools, according to a new report from the federal RPA community of practice.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In the last two years, the Defense Logistics Agency, the DoD\u2019s combat logistics support agency, has deployed 96 robotic process automation automations, tools that automate basic tasks to save time, the report states.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">According to the report, DLA\u2019s RPA tools have completed 200,000 hours of annualized work. DLA doesn\u2019t track hours saved, but rather hours contributed, the report notes. Employees who did work that has been<i> <\/i>automated now handle more complex tasks, the report notes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cIt\u2019s not the job that goes away, it\u2019s the task that goes away,\u201d said Jim Walker, federal CTO for UiPath, an RPA vendor of the DLA.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The agency has automated parts of the employee onboarding process, demand planning, coding of materials and the enterprise business system, according <a href=\"https:\/\/www.dla.mil\/AboutDLA\/News\/NewsArticleView\/Article\/1704350\/the-bots-are-coming-robotic-process-automation-saves-dla-time-money\/\" target=_blank>to a 2018 press release<\/a>. The RPA program at DLA assists the whole logistics enterprise, providing automated tools to each of the agency\u2019s major subordinate commands and supply chain. More than 90 percent of the automations are \u201cunattended,\u201d or can be completed without human involvement, the report added.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The DLA platform is \u201cextremely secure,\u201d Walker said, because its bots use credentials similar to those of a common access card that DoD employees use to log in.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cIt\u2019s very easy to audit the work because you know that the bot had that credential when it went to work,\u201d Walker said.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Defense Logistics Agency\u2019s push on robotic process automation stems from a cross-agency priority goal in the President\u2019s Management Agenda, a White House document that lays out information technology priorities of the current administration. CAP goal 6 calls on agencies to shift from low-value to high-value work using automation, artificial intelligence and intelligent automation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cRPA solutions is strong and growing,\u201d said GSA Chief Financial Officer Gerard Badorrek, co-lead of the CAP goal 6, in the report\u2019s introduction. \u201cAutomations that are creating more annualized capacity are being deployed in less time. Programs are starting to automate agencywide business processes across functional organizations.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">According to the report, the DLA\u2019s RPA program office plans to deploy intelligent automation, which includes artificial intelligence tools, and complete pilots during the first quarter of fiscal 2021.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cTheir program office is evaluating product offerings that include document understanding, which will introduce AI and ML through the use of [optical character recognition] and model driven form\/data processing,\u201d the report notes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The success of RPA at the Defense Logistics Agency is due to five best practices, according to the report. The DLA first established four foundational elements to grow its RPA program: discovery, enablement, delivery and operations. It also integrated its continuous process improvement initiative with its business transformation office to \u201censure processes are optimized before automating.\u201d It also set up a center of excellence model, provide customer service functions and focused on exploring new technologies that could expand their use of RPA in the future.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Bots at DLA have contributed over 200,000 hours of 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