{"id":19846,"date":"2019-12-19T19:54:05","date_gmt":"2019-12-19T19:54:05","guid":{"rendered":"https:\/\/one.sightlinemg.com\/c4isrnet\/uncategorized\/2019\/12\/19\/how-to-score-a-on-the-federal-it-report-card\/"},"modified":"2026-08-08T04:55:07","modified_gmt":"2026-08-08T04:55:07","slug":"how-to-score-a-on-the-federal-it-report-card","status":"publish","type":"post","link":"https:\/\/one.sightlinemg.com\/c4isrnet\/cyber\/2019\/12\/19\/how-to-score-a-on-the-federal-it-report-card\/","title":{"rendered":"How to score A+ on the federal IT report card"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">A little over four years ago, when the first-ever iteration of the government\u2019s modernization scorecard was released, the Department of Education was one of just three agencies to receive a failing grade. After incremental improvements every year, the Education Department, along with the General Services Administration, received the highest-ever score given to an agency on the ninth edition of the scorecard \u2014 both stamped with a perfect \u201cA+\u201d rating.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For years, agency scores on the Federal Information Technology Acquisition Reform Act (FITARA) scorecard, which grades IT practices at the 24 CFO Act agencies, have been low. While agency scores still run from a \u201cD-\u201d to the \u201cA+,\u201d the federal government is seeing significant IT improvements as the average grade sits between a &#8220;C&#8221; and \u201cC+&#8221; and trends up. But with the first-ever perfect scores released Dec. 11, Federal Times wanted to hear directly from agency chief information officers who steered their agencies to the top of the federal IT ranks.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><b>A lesson plan for success<\/b><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Prior to the FITARA 9.0 scorecard, the highest score had been an \u201cA-.&#8221; But the most recent card saw three agencies score higher ( along with the perfect Education Department and GSA scores, the U.S. Agency for International Development received an A).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In May 2016, the same month Education Department CIO Jason Gray was selected to take over the agency\u2019s top IT slot, the department received a &#8220;D&#8221; on the FITARA 2.0 card. For the next two scorecards, the agency received a \u201cC+,&#8221; then jumped to a \u201cB+,&#8221; where it\u2019s remained for four scorecards in a row. But this cycle it jumped to an \u201cA+,\u201d which Gray said felt \u201cgreat.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At the epicenter of Education\u2019s success is tenacious support from the department\u2019s senior leadership all the way up to Secretary Betsy DeVos, Gray told Federal Times. He said he sits in weekly meetings with DeVos, and also has monthly one-on-ones with her to discuss FITARA and the agency\u2019s IT progress. He also told Federal Times that he briefs assistant secretaries about modernization and cybersecurity issues quarterly.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cThat collaboration and understanding and education of what FITARA is and why we\u2019re doing it\u201d is critical, Gray said.<\/p>\n\n\n\t<aside class=\"smg-interstitial-link wp-block-smg-interstitial-link\">\n\t\t<a href=\"https:\/\/one.sightlinemg.com\/federaltimes\/it-networks\/2019\/12\/11\/agencies-achieve-historic-results-on-new-modernization-scorecard\/\" class=\"smg-interstitial-link__inner\">\n\t\t\t\t\t\t\t<div class=\"smg-interstitial-link__media\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"157\" src=\"https:\/\/one.sightlinemg.com\/wp-content\/uploads\/2026\/08\/GettyImages-187265648-Cropped.jpg.jpg?w=300\" class=\"smg-interstitial-link__image wp-post-image\" alt=\"\" \/>\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"smg-interstitial-link__content\">\n\t\t\t\t<span class=\"smg-interstitial-link__kicker\">Related<\/span>\n\t\t\t\t<h3 class=\"smg-interstitial-link__title\">Agencies achieve historic results on new modernization scorecard<\/h3>\n\t\t\t\t\t\t\t\t\t<p class=\"smg-interstitial-link__excerpt\">Agencies did better than ever before on the newly released FITARA 9.0 scorecard, but tension remains between the Office of Management and Budget and lawmakers on data centers.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/a>\n\t<\/aside>\n\t\n\n\n<p class=\"wp-block-paragraph\">The story is a bit different at GSA, which has been on the cusp of breaking into the \u201cA\u201d range for several scorecards. The agency scored a \u201cB\u201d on the first scorecard in 2015, one of only two at the time. It then dipped down to a \u201cC\u201d on the second card, but received a \u201cB+\u201d on the following six scorecards before getting an \u201cA+\u201d last week.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cIt\u2019s good to have an independent third party confirm that you\u2019re headed down the right path,\u201d GSA CIO David Shive told Federal Times.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">After the June scorecard results were released, Shive said that GSA looked at the areas that the agency didn\u2019t ace and asked internally how it could improve in those categories. He stressed that agencies shouldn\u2019t make decisions solely to improve their scores, emphasizing that GSA is \u201cintentional\u201d with its IT decisions to improve the agency\u2019s functions, not just to earn marks.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cWe looked across all the domains and said, \u2018where would increasing transparency, visibility [and] work impact that score?\u2019\u201d Shive said. \u201cNot for the sake of impacting the score, but where could we put some effort in and also get better business outcomes for GSA.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Since June, GSA improved its score in the \u201ctransparency and risk management\u201d category from a \u201cC\u201d to a \u201cB.\u201d Shive said that the agency revised how it assessed its risk \u2014 moving to a holistic risk management framework and away from just measuring cost, schedule and performance. Now it considers the complexity and criticality of investments, the type of technology its working with and the risk that higher complexity injects into the network. Ultimately, the agency stepped \u201cout of that classic 1990s\u201d view of risk, Shive said.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cThe end result is, I think we&#8217;re expressing to ourselves internally, to oversight and downstream to the taxpaying citizens that we serve, a better view into the risk posture of GSA,\u201d Shive said.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At the Education Department, the biggest improvements came in the \u201ctransparency and risk management\u201d and \u201cportfolio review\u201d category, which measures cost savings and avoidance. In the risk management category, Education improved from a \u201cB\u201d to an \u201cA\u201d by implementing a mechanism to identify an investment as \u201cinherently risky,\u201d said Kaye Fanning, branch chief for investment and acquisition management at the department.<\/p>\n\n\n\t<aside class=\"smg-interstitial-link wp-block-smg-interstitial-link\">\n\t\t<a href=\"https:\/\/one.sightlinemg.com\/federaltimes\/it-networks\/2019\/06\/27\/the-agencies-behind-the-fitara-80-ball\/\" class=\"smg-interstitial-link__inner\">\n\t\t\t\t\t\t\t<div class=\"smg-interstitial-link__media\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"169\" src=\"https:\/\/one.sightlinemg.com\/wp-content\/uploads\/2026\/08\/635564131299239030-062311ft-connolly005jpg-Cropped.jpg.jpg?w=300\" class=\"smg-interstitial-link__image wp-post-image\" alt=\"\" \/>\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"smg-interstitial-link__content\">\n\t\t\t\t<span class=\"smg-interstitial-link__kicker\">Related<\/span>\n\t\t\t\t<h3 class=\"smg-interstitial-link__title\">The agencies behind the FITARA 8.0 ball<\/h3>\n\t\t\t\t\t\t\t\t\t<p class=\"smg-interstitial-link__excerpt\">The new federal IT modernization scorecard included new sections and new grades, not all of them good.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/a>\n\t<\/aside>\n\t\n\n\n<p class=\"wp-block-paragraph\">\u201cIt&#8217;s really given us the ability to make sure that we can keep tabs on where the money is going and how performance is doing for our large investments, whether that&#8217;s by dollar size, whether that&#8217;s by risk or scope,\u201d Fanning said.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Education also improved its score from a \u201cC\u201d to an \u201cA\u201d in the portfolio review category by saving millions of dollars through several modernization projects, Gray told Federal Times, helped in part by moving off a 12-year legacy IT project that expired over the summer.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><b>Improving services, then scores<\/b><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Though the agencies have secured perfect scores, the work on improving IT management doesn\u2019t halt. At the Education Department, officials plan to spend significant time maintaining the current scores and improving in areas like the cyber score, where it scored a \u201cC.&#8221; Gray said he has kicked off biweekly meetings to discuss department cybersecurity.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cAs we make funding decisions, we are considering the cyber posture of that IT and whether the risk there is worth investing in,\u201d said Fanning.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Shive said that GSA is looking to improve its financial transparency for IT investments in the next year because his agency has found that it\u2019s a better IT shop when its open about the positive or negative outcomes of its investments.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In the interview with Federal Times, Shive stressed that IT decisions need to be driven by potential business outcomes and \u201cgood IT\u201d practices, not sparked by a desire to increase the FITARA score.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cDon\u2019t really focus on your FITARA score; focus on doing good IT and let the chips fall where they may in the FITARA scoring,\u201d Shive said. \u201cAnd if you can say with confidence that you are doing good IT, then full stop you\u2019re doing a good job. Remember, the FITARA scorecard is not the end-all be-all.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At Education, Gray and Fanning said that collaborating and partnering with other offices across the agency C-suite is an essential part of improving scores.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cHaving the support from those communities and the buy-in to acknowledge that FITARA is worthwhile and important to all of the areas of what we\u2019re doing across the department has really been one thing that, I think, has helped us consistently approves to improve throughout time,\u201d Fanning said.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The CIOs leading the highest-rated IT shops in the federal government talked with Federal Times about how they&#8217;ve taken their agencies to the top.<\/p>\n","protected":false},"author":7,"featured_media":61657,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_meta-robots-noindex":"","_yoast_wpseo_meta-robots-nofollow":"","_yoast_wpseo_canonical":"","_acf":"","_yoast_wpseo_primary_category":10,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","_smg_distribution_targets":[]},"categories":[10],"tags":[],"coauthors":[3252],"class_list":["post-19846","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cyber"],"acf":{"subheadline":"","legacy_arc_id":"PVGYQP2IORHNHE7RYSAIWTJHBQ","arc_canonical_url":"\/it-networks\/2019\/12\/19\/how-to-score-a-on-the-federal-it-report-card\/","remove_feature_photo":false,"is_sponsored":false,"subtype":"","redirect_url":"","disable_inline_ads":false,"native_logo_pretext":"Presented By:"},"yoast_head":"<!-- This site is optimized 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