{"id":10013,"date":"2019-12-24T14:00:59","date_gmt":"2019-12-24T14:00:59","guid":{"rendered":"https:\/\/one.sightlinemg.com\/federaltimes\/uncategorized\/2019\/12\/24\/how-emerging-tech-can-reshape-the-workforce\/"},"modified":"2026-08-08T04:27:55","modified_gmt":"2026-08-08T04:27:55","slug":"how-emerging-tech-can-reshape-the-workforce","status":"publish","type":"post","link":"https:\/\/one.sightlinemg.com\/federaltimes\/thought-leadership\/2019\/12\/24\/how-emerging-tech-can-reshape-the-workforce\/","title":{"rendered":"How emerging tech can reshape the workforce"},"content":{"rendered":"\n

Cyberattacks on internal users through phishing attacks or shadow IT are some of the most pervasive cyberthreats for government agencies. To combat this, agencies are working to change their culture to focus on security. Gary Washington, the chief information officer for the Department of Agriculture, is working to implement this mentality, which he says starts from the top down. Washington also leads the department\u2019s cyber workforce efforts, trying to bolster the cybersecurity skills of his own employees. Washington sat down with Federal Times at the ACT-IAC Imagine Nation ELC 2019 conference, held in Philadelphia in October 2019, to discuss cybersecurity and emerging technology at USDA.<\/p>\n\n\n\n

You\u2019re known to be a champion of the cyber workforce. What are some of your plans in the next year to bolster that workforce?<\/b><\/p>\n\n\n\n

OBVIOUSLY, WE WERE A part of a lot of reskilling efforts that the Office of Management and Budget is sponsoring through the Federal CIO Council, but we\u2019re trying to broaden this mindset that cyber is everybody\u2019s responsibility. And we\u2019re being very strong in making sure that we practice the proper cyber principles on a daily basis, you know, in terms of protecting our data, making sure that we decrease, to the extent we can, the vulnerabilities we have, making sure all our systems are secure \u2014 those kinds of things. And we follow federal guidelines in terms of how it\u2019s supposed to be implemented.<\/p>\n\n\n\n

How do you make sure that people know that cybersecurity is everybody\u2019s responsibility? How do you push that out?<\/b><\/p>\n\n\n\n

WELL I THINK IT starts at the top. And our secretary, our deputy secretary \u2014 they\u2019re very engaged in what we\u2019re doing with cybersecurity across the department. We have an outstanding chief information security officer, Venice Goodwine, and she\u2019s showed great leadership in revamping our cybersecurity program at USDA, across the department. Showing that is how we communicate constantly [about] what we\u2019re doing, people taking their training, making sure that the agencies and mission areas help them take care of their systems, those kinds of things. So, different from workforce technology, using the CDM [Continuous Diagnostics and Mitigation], the continuous monitoring tools for the Department of Homeland Security and other vehicles. I think we\u2019re making some great progress and making drastic improvements across USDA.<\/p>\n\n\n\n

What, both in terms of cyber workforce and the work you do in general, do you think other agencies can take away from your agency?<\/b><\/p>\n\n\n\n

I DON\u2019T KNOW IF this is really a takeaway, I just think that what we needed to do was provide laser beam focus on what we are required to do and where we\u2019re supposed to be implemented. And we don\u2019t have a lot of tolerance in USDA for not following cybersecurity practices. When I became the CIO, only 71 percent of our systems had authorities to operate, and now we\u2019ve got that up to 97 percent. Our vulnerabilities have been decreased significantly. There\u2019s this all-hands-on-deck mentality now with cybersecurity across the department and it really came down to, at the department level, showing visible leadership in terms of making sure that we drove the charge to improve across the enterprise.<\/p>\n\n\n\n

There\u2019s been discussion about the use of \u201cagile\u201d development in federal government. In terms of software, where has USDA used this development process and how has it helped the agency?<\/b><\/p>\n\n\n\n

OUR PROGRAM AREAS FOR years have been saying that they weren\u2019t involved in the process. Well, with agile they must be in the process. So not only are we getting them involved, with agile and Human Centered Design, we\u2019re showing them where they fit into a process and we\u2019re delivering functionality every three to six months that they can use. And we build on that functionality. They see tangible progress in terms of development of systems, and they are part of that whole activity. So now it\u2019s not so much are they involved or not; now the question is do they have the time to be involved? Because, as you can imagine, it will require somebody\u2019s time \u2014 we\u2019re doing something on their behalf, and they\u2019re involved in testing and everything. So, it\u2019s been great for us and we\u2019re trying to expand.<\/p>\n\n\n\n

We formed a group of business monetization offices and they take on enterprisewide projects in terms of agile development and project management. We have several mission areas that are taking it to the next level, like our farm production and conservation mission area with farmers.gov<\/a>, and everything that they\u2019ve done in our rural development program as well.<\/p>\n\n\n\n

You\u2019ve mentioned before that agile development allows you to deliver results every three to six months. Why is that time period important? <\/b><\/p>\n\n\n\n

BECAUSE IT SHOWS THAT it, across USDA, is delivering business value. And it\u2019s delivering something that we really need. It\u2019s making our customers see that we\u2019re delivering functionality to them. It\u2019s extremely useful. Our secretary wants us to focus on delivering to our customers, being efficient and effective. The mantra at USDA is we want to be the best managed, the most efficient and effective department in the federal government, and through this agile process and focusing on our customers we\u2019re able to do that.<\/p>\n\n\n\n

Across the federal government there\u2019s a push to increase the use of AI and machine learning. Where are you seeing opportunities in the next year to deploy these emerging technologies?<\/b><\/p>\n\n\n\n

WELL, WE ARE DEPLOYING AI as we modernize our contact centers. We\u2019re using a robotic process automation in HR, financial management. Some of our programs are using RPA. We\u2019re going to use a chatbot, and not just at contact centers, but in our help desk, as well. So, we have an enterprise effort going on around implementing some of these tech solutions where they make sense across USDA.<\/p>\n\n\n\n

There\u2019s now a mandate from OMB that all agencies have to have a chief data officer. What has USDA\u2019s experience with a CDO been and how has the role helped the agency?<\/b><\/p>\n\n\n\n

WELL, THAT\u2019S A GOOD question. And I know, right now, you\u2019d get a different answer depending on who you asked. Ted [Kaouk], he\u2019s responsible for crafting that data strategy. He runs it; he helps chair our data governance board. He is the leader for our data visualization activities. He works very closely with our mission areas, on making sure that they have dashboards and data visualization tools that they need and are standardized across the department. So, he is the owner of our data strategy and making sure it is implemented across USDA.<\/p>\n\n\n\n

He\u2019s going to be representing us at the Chief Data Officer council when they formalize that. He\u2019s been instrumental in USDA in implementing the data portions of the evidence act. So, you know, we\u2019re very proud of him. And he\u2019s turned nothing into what, for where we are right now, is an extremely mature data program.<\/p>\n\n\n\n

What is a project coming in the next year that you\u2019re excited about?<\/b><\/p>\n\n\n\n

I\u2019M REALLY EXCITED ABOUT the functionality that we\u2019re going to provide to our customers, to our stakeholders, people out in the field. We want to modernize acreage reporting this year, and I\u2019m excited about that. I\u2019m excited about working with the Department of Labor, with the Department of Homeland Security, with the State Department on modernizing the H-2A visa program. I\u2019m very excited about the consolidations we have going on and making sure that we finish those this year. I think they\u2019ll be tremendous opportunities for IT professionals. They\u2019ll have a broader range of opportunities because they are actually working at the department, they\u2019ll see everything, we\u2019ll be standardized, and we\u2019ll be able to coordinate better and collaborate better across department.<\/p>\n\n\n\n

What does modernization of the H-2A look like?<\/b><\/p>\n\n\n\n

THE INTENT IS TO \u2026 automate that process, which, right now, there\u2019s paper involved in that. So, the focus for USDA is to make sure that our farmers have the tools they need. And when they engage the USDA, we want it to be the best experience that, when it comes to technology, they\u2019ve ever had, and we want to improve the relationship with them.<\/p>\n","protected":false},"excerpt":{"rendered":"

Gary Washington, the chief information officer of the U.S. Department of Agriculture, sat down with Federal Times to talk about agency culture, focusing on cybersecurity and learning to use emerging technology to serve business 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