{"id":11854,"date":"2018-05-03T15:56:57","date_gmt":"2018-05-03T15:56:57","guid":{"rendered":"https:\/\/one.sightlinemg.com\/federaltimes\/uncategorized\/2018\/05\/03\/technology-modernization-can-improve-more-than-just-it-systems-endfragment\/"},"modified":"2026-08-08T04:35:31","modified_gmt":"2026-08-08T04:35:31","slug":"technology-modernization-can-improve-more-than-just-it-systems-endfragment","status":"publish","type":"post","link":"https:\/\/one.sightlinemg.com\/federaltimes\/it-networks\/2018\/05\/03\/technology-modernization-can-improve-more-than-just-it-systems-endfragment\/","title":{"rendered":"How tech upgrades can improve more than just IT systems"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">The process of implementing <a href=\"https:\/\/www.federaltimes.com\/it-networks\/2017\/10\/19\/blockchain-is-government-shackling-itself-to-the-wrong-technology\/\" title=\"\" class=\"\" target=\"_blank\">new technologies such as blockchain<\/a> and <a href=\"https:\/\/www.federaltimes.com\/acquisition\/2018\/03\/23\/blockchain-ai-and-robotics-how-future-tech-will-simplify-federal-procurement\/\" title=\"\" class=\"\" target=\"_blank\">artificial intelligence<\/a> can often provide agencies with the opportunity to revise and even remove old ways of doing business, according to government and industry experts who spoke at the Future Ready Government event May 2, 2018.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cOftentimes organizations as a whole don\u2019t ever review their processes,\u201d said Michael Marchuk, chief technology evangelist for North America at Blue Prism. \u201cSo often opening up this Pandora\u2019s Box [helps] to find out how are we doing this work now, should we be doing this work anymore, does it even make sense to be doing it?\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For example, Craig Fisher, program manager at the Bureau of Fiscal Service\u2019s Office of Financial Innovation and Transformation, said that when his team began a project to use blockchain for keeping track of electronic devices distributed to employees, they found that many of the old documented process for keeping track of these devices weren\u2019t the same as the process people were actually using.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cAt least half that process for us that applied most was just understanding what we do. And I think that there\u2019s a lot of opportunity in that,\u201d said Fisher, adding that the blockchain project helped them get rid of lengthy travel and scanning processes normally used to keep track of electronics.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cIt\u2019s very important to map out the process that it\u2019s going to be replacing and what those redundancies are,\u201d said Asif Khan, director of financial management and assurance at the Government Accountability Office.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Khan added that as more agencies begin to experiment with blockchain and other cutting-edge technologies, \u201cword will get out\u201d on which processes are best improved by the incorporation of that technology.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cGAO feels that there has to be a fair amount of research and development in this area on how blockchain, along with other emerging technologies, can be leveraged by government,\u201d said Khan.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">According to Vicki Hlidebrand, chief information officer at the Department of Transportation, discovering those bad or unused processes also helps ensure that the new technology actually works as it\u2019s supposed to.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cThe worst thing you can do is automate a bad process,\u201d said Hildebrand.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The process of incorporating new IT should also be used to root out ineffective or unused ways of doing things, experts said.<\/p>\n","protected":false},"author":7,"featured_media":11840,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_meta-robots-noindex":"","_yoast_wpseo_meta-robots-nofollow":"","_yoast_wpseo_canonical":"","_acf":"","_yoast_wpseo_primary_category":14,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","_smg_distribution_targets":[]},"categories":[104,106,31,15,110,14,33],"tags":[],"coauthors":[2853],"class_list":["post-11854","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-acquisition-update","category-daily-brief","category-home","category-management","category-it-cloud-report","category-it-networks","category-newsletters"],"acf":{"subheadline":"","legacy_arc_id":"NEVBCYDEEFE6RNKXRLFXBXXDZM","arc_canonical_url":"\/it-networks\/2018\/05\/03\/technology-modernization-can-improve-more-than-just-it-systems-endfragment-\/","remove_feature_photo":false,"is_sponsored":false,"subtype":"","redirect_url":"","disable_inline_ads":false,"native_logo_pretext":"Presented By:"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.0 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How tech upgrades can improve more than just IT systems - Federal Times<\/title>\n<meta name=\"description\" content=\"The process of incorporating new IT should also be used to root out ineffective or unused ways of doing things, experts said.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How tech upgrades can improve more than just IT systems\" \/>\n<meta property=\"og:description\" content=\"The process of incorporating new IT should also be used to root out ineffective or unused ways of doing things, experts said.\" \/>\n<meta property=\"og:url\" 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