{"id":12106,"date":"2019-10-28T20:15:36","date_gmt":"2019-10-28T20:15:36","guid":{"rendered":"https:\/\/one.sightlinemg.com\/federaltimes\/uncategorized\/2019\/10\/28\/gsa-looks-for-ways-to-put-the-human-first-in-design\/"},"modified":"2026-08-08T04:36:49","modified_gmt":"2026-08-08T04:36:49","slug":"gsa-looks-for-ways-to-put-the-human-first-in-design","status":"publish","type":"post","link":"https:\/\/one.sightlinemg.com\/federaltimes\/acquisition\/2019\/10\/28\/gsa-looks-for-ways-to-put-the-human-first-in-design\/","title":{"rendered":"GSA looks for ways to put the human first in design"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">The General Services Administration plans to release a report on how human-centered design can be most effectively implemented in the federal government, and the agency is seeking public input to inform the contents of that report.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">GSA released a request for information Oct. 28 that calls on industry to share capabilities for human-centered design and customer experience.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cWe are looking forward to learning more about the capabilities that industry partners can offer agency programs as they accelerate customer-centered experiences across the federal government,\u201d said GSA\u2019s Acting Chief Customer Officer Matt Ford in a news release.<\/p>\n\n\n\t<aside class=\"smg-interstitial-link wp-block-smg-interstitial-link\">\n\t\t<a href=\"https:\/\/one.sightlinemg.com\/federaltimes\/acquisition\/2019\/10\/18\/how-gsa-plans-to-capture-6b-in-under-the-radar-spending\/\" class=\"smg-interstitial-link__inner\">\n\t\t\t\t\t\t\t<div class=\"smg-interstitial-link__media\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"169\" src=\"https:\/\/one.sightlinemg.com\/wp-content\/uploads\/2026\/08\/GettyImages-1016049596-Cropped.jpg.jpg?w=300\" class=\"smg-interstitial-link__image wp-post-image\" alt=\"\" \/>\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"smg-interstitial-link__content\">\n\t\t\t\t<span class=\"smg-interstitial-link__kicker\">Related<\/span>\n\t\t\t\t<h3 class=\"smg-interstitial-link__title\">How GSA plans to capture $6B in under-the-radar spending<\/h3>\n\t\t\t\t\t\t\t\t\t<p class=\"smg-interstitial-link__excerpt\">The General Services Administration plans to see if micro-purchasing innovation makes a big difference in agency acquisition.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/a>\n\t<\/aside>\n\t\n\n\n<p class=\"wp-block-paragraph\">Human-centered design prioritizes the needs of the human user in each step of the design process, ensuring that the end result is both usable and responds to the needs of customers, rather than designers simply assuming what those users want.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">GSA plans to use the results of the RFI to inform a federal buying guide and future procurement actions, according to the agency press release.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Responses to the RFI are due to the <a href=\"https:\/\/feedback.gsa.gov\/jfe\/form\/SV_eht2H874rH5Dlcx\" target=_blank>GSA feedback site<\/a> by Nov. 18.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The General Services Administration wants to know how industry works to keep users at the center of innovation.<\/p>\n","protected":false},"author":7,"featured_media":25485,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_meta-robots-noindex":"","_yoast_wpseo_meta-robots-nofollow":"","_yoast_wpseo_canonical":"","_acf":"","_yoast_wpseo_primary_category":6,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","_smg_distribution_targets":[]},"categories":[104,106,31,33,6],"tags":[],"coauthors":[2853],"class_list":["post-12106","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-acquisition-update","category-daily-brief","category-home","category-newsletters","category-acquisition"],"acf":{"subheadline":"","legacy_arc_id":"PA57QRBIIJDXFHMTBQUHEHX4OY","arc_canonical_url":"\/acquisition\/2019\/10\/28\/gsa-looks-for-ways-to-put-the-human-first-in-design\/","remove_feature_photo":false,"is_sponsored":false,"subtype":"","redirect_url":"","disable_inline_ads":false,"native_logo_pretext":"Presented By:"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.0 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>GSA looks for ways to put the human first in design - Federal Times<\/title>\n<meta name=\"description\" content=\"The General Services Administration wants to know how industry works to keep users at the center of innovation.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"GSA looks for ways to put the human first in design\" \/>\n<meta property=\"og:description\" content=\"The General Services Administration wants to know how industry works to keep users at the center of innovation.\" \/>\n<meta property=\"og:url\" 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