{"id":12907,"date":"2017-05-12T14:36:58","date_gmt":"2017-05-12T14:36:58","guid":{"rendered":"https:\/\/one.sightlinemg.com\/federaltimes\/uncategorized\/2017\/05\/12\/bill-would-make-it-easier-for-citizens-to-give-agencies-a-piece-of-their-mind\/"},"modified":"2026-08-08T04:36:49","modified_gmt":"2026-08-08T04:36:49","slug":"bill-would-make-it-easier-for-citizens-to-give-agencies-a-piece-of-their-mind","status":"publish","type":"post","link":"https:\/\/one.sightlinemg.com\/federaltimes\/management\/2017\/05\/12\/bill-would-make-it-easier-for-citizens-to-give-agencies-a-piece-of-their-mind\/","title":{"rendered":"Bill would make it easier for citizens to give agencies a piece of their mind"},"content":{"rendered":"\n<p><span class=\"inbox-inbox-s1\">Federal employees lamenting the restrictive approval process that prevents them from seeking voluntary public assessments of agencies\u2019 customer services may some have positive feedback to give following a new bipartisan bill.<\/span><br\/><br\/> <span class=\"inbox-inbox-s1\">&#8220;The Federal Agency Customer Experience Act of 2017,&#8221; S. 1088, has been introduced by Sens. James Lankford, R-Okla., and Claire McCaskill, D-Mo., to remove extensive interagency review processes keeping agencies from gauging customer satisfaction.<\/span><span class=\"inbox-inbox-apple-converted-space\">\u00a0<\/span><br\/><br\/> <span class=\"inbox-inbox-s1\">&#8220;Most people think interacting with the federal government is unpleasant \u2014 but at the same time we\u2019re making it difficult for agencies to ask the public how they can improve \u2014 it makes no sense,&#8221; McCaskill said following the bill\u2019s introduction on May 10. &#8220;This law will allow the federal government to better identify specific customer service issues and start to implement changes to make the government work better for the American people.&#8221;<\/span><br\/><br\/> <span class=\"inbox-inbox-s1\">The nonprofit, nonpartisan Partnership for Public Services released its own statement in support of the bill.<\/span><br\/><br\/> <span class=\"inbox-inbox-s1\">&#8220;The federal government provides critical services to the public, and many agencies have already made a strong commitment to provide those services at a level that meets or exceeds that of the private sector,&#8221; said Partnership President and CEO Max Stier. &#8220;The important legislation introduced today by Sens. Lankford and McCaskill will allow agencies to continue to improve by helping them better understand the concerns of the public, continue to improve in the delivery of services and increase citizen satisfaction.&#8221;<\/span><br\/><br\/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Sens. Lankford and McCaskill introduced the Federal Agency Customer Experience Act of 2017, a bipartisan bill that will ensure the federal government will be more responsive to the American people by removing cumbersome barriers to receiving customer feedback.<\/p>\n","protected":false},"author":7,"featured_media":30627,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_meta-robots-noindex":"","_yoast_wpseo_meta-robots-nofollow":"","_yoast_wpseo_canonical":"","_acf":"","_yoast_wpseo_primary_category":15,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","_smg_distribution_targets":[]},"categories":[15,68,9],"tags":[],"coauthors":[1269],"class_list":["post-12907","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-management","category-leadership","category-federal-oversight"],"acf":{"subheadline":"","legacy_arc_id":"XBFHLURDT5E7LGME7PUDANMGZM","arc_canonical_url":"\/management\/2017\/05\/12\/bill-would-make-it-easier-for-citizens-to-give-agencies-a-piece-of-their-mind\/","remove_feature_photo":false,"is_sponsored":false,"subtype":"","redirect_url":"","disable_inline_ads":false,"native_logo_pretext":"Presented By:"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.0 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Bill would make it easier for citizens to give agencies a piece of their mind - Federal Times<\/title>\n<meta name=\"description\" content=\"Sens. 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