{"id":15255,"date":"2017-04-18T21:00:47","date_gmt":"2017-04-18T21:00:47","guid":{"rendered":"https:\/\/one.sightlinemg.com\/federaltimes\/uncategorized\/2017\/04\/18\/gsa-rethinking-how-agencies-buy-contact-center-services-tech\/"},"modified":"2026-08-08T04:44:27","modified_gmt":"2026-08-08T04:44:27","slug":"gsa-rethinking-how-agencies-buy-contact-center-services-tech","status":"publish","type":"post","link":"https:\/\/one.sightlinemg.com\/federaltimes\/smr\/acquisition-smr\/2017\/04\/18\/gsa-rethinking-how-agencies-buy-contact-center-services-tech\/","title":{"rendered":"GSA rethinking how agencies buy contact center services, tech"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">General Services Administration officials said they could soon have a new follow-on contract to provide contact center services and technology to federal agencies.<br\/><br\/> In an April 18 blog post, GSA officials said the new contract vehicle would replace the current US Contact indefinite-delivery, indefinite-quantity contract, which is set to expire in March 2018. <br\/><br\/> The US Contact contract vehicle provides agencies with contact center services for issues like citizen inquiry response through phone, email and automated communication. \u00a0<br\/><br\/><\/p>\n\n\n\n\n\n<p class=\"wp-block-paragraph\">&#8220;We\u2019re also thrilled about the follow-on acquisition solution and all the advances in technology that federal agencies will be able to take advantage of to reduce call center operating costs and increase the quality of service they deliver to their customers,&#8221; officials said in the blog post.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As part of the development the new contract, GSA is soliciting collaboration from federal stakeholders in a focus group to determine the procurement strategy of the new contract vehicle.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Agency leaders who directly purchase contact center services can take part in a May 18 collaborative session to help &#8220;co-design&#8221; the new contract vehicle alongside the Office of Personnel Management Innovation Lab.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Officials have until May 5 to register for the collaboration session, which can be done <a href=\"https:\/\/www.gsa.gov\/portal\/content\/158534\" target=\"_blank\" title=\"Link: https:\/\/www.gsa.gov\/portal\/content\/158534\">through the GSA website<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><i>[Editor&#8217;s Plug: Check out our <a class=\"\" href=\"https:\/\/hub.federaltimes.com\/whitepapers\/04-07-2017-omnichannel-ready\/\" target=\"_blank\" title=\"Link: null\">free editorial white paper<\/a> on building omnichannel contact centers, &#8220;Omnichannel ready.&#8221;<\/i><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Officials said they could soon have a new follow-on contract to provide contact center services to federal agencies.<\/p>\n","protected":false},"author":7,"featured_media":45986,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_meta-robots-noindex":"","_yoast_wpseo_meta-robots-nofollow":"","_yoast_wpseo_canonical":"","_acf":"","_yoast_wpseo_primary_category":77,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","_smg_distribution_targets":[]},"categories":[77,36,6,28],"tags":[],"coauthors":[2714],"class_list":["post-15255","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-acquisition-smr","category-gsa","category-acquisition","category-smr"],"acf":{"subheadline":"","legacy_arc_id":"HAGHKMLHBFGY7KIIPGXJVVSUG4","arc_canonical_url":"\/smr\/acquisition\/2017\/04\/18\/gsa-rethinking-how-agencies-buy-contact-center-services-tech\/","remove_feature_photo":false,"is_sponsored":false,"subtype":"","redirect_url":"","disable_inline_ads":false,"native_logo_pretext":"Presented By:"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.0 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>GSA rethinking how agencies buy contact center services, tech - Federal Times<\/title>\n<meta name=\"description\" content=\"Officials said they could soon have a new follow-on contract to provide contact center services to federal agencies.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"GSA rethinking how agencies buy contact center services, tech\" \/>\n<meta property=\"og:description\" content=\"Officials said they could soon have a new follow-on contract to provide contact center services to federal agencies.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/one.sightlinemg.com\/federaltimes\/smr\/acquisition-smr\/2017\/04\/18\/gsa-rethinking-how-agencies-buy-contact-center-services-tech\/\" \/>\n<meta property=\"og:site_name\" content=\"Federal Times\" \/>\n<meta property=\"article:published_time\" content=\"2017-04-18T21:00:47+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-08T04:44:27+00:00\" \/>\n<meta name=\"author\" content=\"Carten Cordell\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Carten Cordell\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\n\t    \"@context\": \"https:\\\/\\\/schema.org\",\n\t    \"@graph\": [\n\t        {\n\t            \"@type\": \"Article\",\n\t            \"@id\": \"https:\\\/\\\/one.sightlinemg.com\\\/federaltimes\\\/smr\\\/acquisition-smr\\\/2017\\\/04\\\/18\\\/gsa-rethinking-how-agencies-buy-contact-center-services-tech\\\/#article\",\n\t            \"isPartOf\": {\n\t                \"@id\": \"https:\\\/\\\/one.sightlinemg.com\\\/federaltimes\\\/smr\\\/acquisition-smr\\\/2017\\\/04\\\/18\\\/gsa-rethinking-how-agencies-buy-contact-center-services-tech\\\/\"\n\t            },\n\t            \"author\": {\n\t                \"name\": \"migration\",\n\t                \"@id\": \"https:\\\/\\\/one.sightlinemg.com\\\/federaltimes\\\/#\\\/schema\\\/person\\\/cc76c831bb37a926738c8391fca7a3b1\"\n\t            },\n\t            \"headline\": \"GSA rethinking how agencies buy contact center services, tech\",\n\t            \"datePublished\": \"2017-04-18T21:00:47+00:00\",\n\t            \"dateModified\": \"2026-08-08T04:44:27+00:00\",\n\t            \"mainEntityOfPage\": {\n\t                \"@id\": \"https:\\\/\\\/one.sightlinemg.com\\\/federaltimes\\\/smr\\\/acquisition-smr\\\/2017\\\/04\\\/18\\\/gsa-rethinking-how-agencies-buy-contact-center-services-tech\\\/\"\n\t            },\n\t            \"wordCount\": 226,\n\t            \"commentCount\": 0,\n\t            \"publisher\": {\n\t                \"@id\": \"https:\\\/\\\/one.sightlinemg.com\\\/federaltimes\\\/#organization\"\n\t            },\n\t            \"image\": {\n\t                \"@id\": \"https:\\\/\\\/one.sightlinemg.com\\\/federaltimes\\\/smr\\\/acquisition-smr\\\/2017\\\/04\\\/18\\\/gsa-rethinking-how-agencies-buy-contact-center-services-tech\\\/#primaryimage\"\n\t            },\n\t            \"thumbnailUrl\": \"https:\\\/\\\/one.sightlinemg.com\\\/wp-content\\\/uploads\\\/2026\\\/08\\\/gsa-building.S._General_Services_Administration_Building_Mar_09.jpg.jpg\",\n\t            \"articleSection\": [\n\t                \"Acquisition\",\n\t                \"GSA\",\n\t                \"Procurement\",\n\t                \"Special Multimedia Reports\"\n\t            ],\n\t            \"inLanguage\": \"en-US\",\n\t            \"potentialAction\": [\n\t                {\n\t                    \"@type\": \"CommentAction\",\n\t                    \"name\": \"Comment\",\n\t                    \"target\": [\n\t                        \"https:\\\/\\\/one.sightlinemg.com\\\/federaltimes\\\/smr\\\/acquisition-smr\\\/2017\\\/04\\\/18\\\/gsa-rethinking-how-agencies-buy-contact-center-services-tech\\\/#respond\"\n\t                    ]\n\t                }\n\t            ]\n\t        },\n\t        {\n\t            \"@type\": \"WebPage\",\n\t            \"@id\": \"https:\\\/\\\/one.sightlinemg.com\\\/federaltimes\\\/smr\\\/acquisition-smr\\\/2017\\\/04\\\/18\\\/gsa-rethinking-how-agencies-buy-contact-center-services-tech\\\/\",\n\t            \"url\": \"https:\\\/\\\/one.sightlinemg.com\\\/federaltimes\\\/smr\\\/acquisition-smr\\\/2017\\\/04\\\/18\\\/gsa-rethinking-how-agencies-buy-contact-center-services-tech\\\/\",\n\t            \"name\": \"GSA rethinking how agencies buy contact center services, tech - Federal Times\",\n\t            \"isPartOf\": {\n\t                \"@id\": \"https:\\\/\\\/one.sightlinemg.com\\\/federaltimes\\\/#website\"\n\t            },\n\t            \"primaryImageOfPage\": {\n\t                \"@id\": \"https:\\\/\\\/one.sightlinemg.com\\\/federaltimes\\\/smr\\\/acquisition-smr\\\/2017\\\/04\\\/18\\\/gsa-rethinking-how-agencies-buy-contact-center-services-tech\\\/#primaryimage\"\n\t            },\n\t            \"image\": {\n\t                \"@id\": \"https:\\\/\\\/one.sightlinemg.com\\\/federaltimes\\\/smr\\\/acquisition-smr\\\/2017\\\/04\\\/18\\\/gsa-rethinking-how-agencies-buy-contact-center-services-tech\\\/#primaryimage\"\n\t            },\n\t            \"thumbnailUrl\": \"https:\\\/\\\/one.sightlinemg.com\\\/wp-content\\\/uploads\\\/2026\\\/08\\\/gsa-building.S._General_Services_Administration_Building_Mar_09.jpg.jpg\",\n\t            \"datePublished\": \"2017-04-18T21:00:47+00:00\",\n\t            \"dateModified\": \"2026-08-08T04:44:27+00:00\",\n\t            \"description\": \"Officials said they could soon have a new follow-on contract to provide contact center services to federal agencies.\",\n\t            \"breadcrumb\": {\n\t                \"@id\": \"https:\\\/\\\/one.sightlinemg.com\\\/federaltimes\\\/smr\\\/acquisition-smr\\\/2017\\\/04\\\/18\\\/gsa-rethinking-how-agencies-buy-contact-center-services-tech\\\/#breadcrumb\"\n\t            },\n\t            \"inLanguage\": \"en-US\",\n\t            \"potentialAction\": [\n\t                {\n\t                    \"@type\": \"ReadAction\",\n\t                    \"target\": [\n\t                        \"https:\\\/\\\/one.sightlinemg.com\\\/federaltimes\\\/smr\\\/acquisition-smr\\\/2017\\\/04\\\/18\\\/gsa-rethinking-how-agencies-buy-contact-center-services-tech\\\/\"\n\t                    ]\n\t                }\n\t            ]\n\t        },\n\t        {\n\t            \"@type\": \"ImageObject\",\n\t            \"inLanguage\": \"en-US\",\n\t            \"@id\": \"https:\\\/\\\/one.sightlinemg.com\\\/federaltimes\\\/smr\\\/acquisition-smr\\\/2017\\\/04\\\/18\\\/gsa-rethinking-how-agencies-buy-contact-center-services-tech\\\/#primaryimage\",\n\t            \"url\": \"https:\\\/\\\/one.sightlinemg.com\\\/wp-content\\\/uploads\\\/2026\\\/08\\\/gsa-building.S._General_Services_Administration_Building_Mar_09.jpg.jpg\",\n\t            \"contentUrl\": \"https:\\\/\\\/one.sightlinemg.com\\\/wp-content\\\/uploads\\\/2026\\\/08\\\/gsa-building.S._General_Services_Administration_Building_Mar_09.jpg.jpg\"\n\t        },\n\t        {\n\t            \"@type\": \"BreadcrumbList\",\n\t            \"@id\": \"https:\\\/\\\/one.sightlinemg.com\\\/federaltimes\\\/smr\\\/acquisition-smr\\\/2017\\\/04\\\/18\\\/gsa-rethinking-how-agencies-buy-contact-center-services-tech\\\/#breadcrumb\",\n\t            \"itemListElement\": [\n\t                {\n\t                    \"@type\": \"ListItem\",\n\t                    \"position\": 1,\n\t                    \"name\": \"Home\",\n\t                    \"item\": \"https:\\\/\\\/one.sightlinemg.com\\\/federaltimes\\\/\",\n\t                    \"ad_zone\": \"home\"\n\t                },\n\t                {\n\t                    \"@type\": \"ListItem\",\n\t                    \"position\": 2,\n\t                    \"name\": \"Special Multimedia Reports\",\n\t                    \"item\": \"https:\\\/\\\/one.sightlinemg.com\\\/federaltimes\\\/smr\\\/\",\n\t                    \"ad_zone\": \"smr\"\n\t                },\n\t                {\n\t                    \"@type\": \"ListItem\",\n\t                    \"position\": 3,\n\t                    \"name\": \"Acquisition\",\n\t                    \"item\": \"https:\\\/\\\/one.sightlinemg.com\\\/federaltimes\\\/smr\\\/acquisition-smr\\\/\",\n\t                    \"ad_zone\": \"acquisition\"\n\t                },\n\t                {\n\t                    \"@type\": \"ListItem\",\n\t                    \"position\": 4,\n\t                    \"name\": \"GSA rethinking how agencies buy contact center services, tech\"\n\t                }\n\t            ]\n\t        },\n\t        {\n\t            \"@type\": \"WebSite\",\n\t            \"@id\": \"https:\\\/\\\/one.sightlinemg.com\\\/federaltimes\\\/#website\",\n\t            \"url\": \"https:\\\/\\\/one.sightlinemg.com\\\/federaltimes\\\/\",\n\t            \"name\": \"Federal Times\",\n\t            \"description\": \"Federal Times\",\n\t            \"publisher\": {\n\t                \"@id\": \"https:\\\/\\\/one.sightlinemg.com\\\/federaltimes\\\/#organization\"\n\t            },\n\t            \"potentialAction\": [\n\t                {\n\t                    \"@type\": \"SearchAction\",\n\t                    \"target\": {\n\t                        \"@type\": \"EntryPoint\",\n\t                        \"urlTemplate\": \"https:\\\/\\\/one.sightlinemg.com\\\/federaltimes\\\/?s={search_term_string}\"\n\t                    },\n\t                    \"query-input\": {\n\t                        \"@type\": \"PropertyValueSpecification\",\n\t                        \"valueRequired\": true,\n\t                        \"valueName\": \"search_term_string\"\n\t                    }\n\t                }\n\t            ],\n\t            \"inLanguage\": \"en-US\"\n\t        },\n\t        {\n\t            \"@type\": \"Organization\",\n\t            \"@id\": \"https:\\\/\\\/one.sightlinemg.com\\\/federaltimes\\\/#organization\",\n\t            \"name\": \"Federal Times\",\n\t            \"url\": \"https:\\\/\\\/one.sightlinemg.com\\\/federaltimes\\\/\",\n\t            \"logo\": {\n\t                \"@type\": \"ImageObject\",\n\t                \"inLanguage\": \"en-US\",\n\t                \"@id\": \"https:\\\/\\\/one.sightlinemg.com\\\/federaltimes\\\/#\\\/schema\\\/logo\\\/image\\\/\",\n\t                \"url\": \"https:\\\/\\\/one.sightlinemg.com\\\/wp-content\\\/uploads\\\/2026\\\/06\\\/federal-logo-white.png\",\n\t                \"contentUrl\": \"https:\\\/\\\/one.sightlinemg.com\\\/wp-content\\\/uploads\\\/2026\\\/06\\\/federal-logo-white.png\",\n\t                \"caption\": \"Federal Times\"\n\t            },\n\t            \"image\": {\n\t                \"@id\": \"https:\\\/\\\/one.sightlinemg.com\\\/federaltimes\\\/#\\\/schema\\\/logo\\\/image\\\/\"\n\t            }\n\t        },\n\t        {\n\t            \"@type\": \"Person\",\n\t            \"@id\": \"https:\\\/\\\/one.sightlinemg.com\\\/federaltimes\\\/#\\\/schema\\\/person\\\/cc76c831bb37a926738c8391fca7a3b1\",\n\t            \"name\": \"migration\",\n\t            \"image\": {\n\t                \"@type\": \"ImageObject\",\n\t                \"inLanguage\": \"en-US\",\n\t                \"@id\": \"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/9e8d47be443ce94ce7fc357677b5f9c70235bb1f59e7267a102a74af58c04f59?s=96&d=mm&r=gcf4cb6ee0ec29e49e7a963234e4340ec\",\n\t                \"url\": \"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/9e8d47be443ce94ce7fc357677b5f9c70235bb1f59e7267a102a74af58c04f59?s=96&d=mm&r=g\",\n\t                \"contentUrl\": \"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/9e8d47be443ce94ce7fc357677b5f9c70235bb1f59e7267a102a74af58c04f59?s=96&d=mm&r=g\",\n\t                \"caption\": \"migration\"\n\t            },\n\t            \"url\": \"https:\\\/\\\/one.sightlinemg.com\\\/federaltimes\\\/author\\\/migration\\\/\"\n\t        }\n\t    ]\n\t}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"GSA rethinking how agencies buy contact center services, tech - Federal Times","description":"Officials said they could soon have a new follow-on contract to provide contact center services to federal agencies.","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"en_US","og_type":"article","og_title":"GSA rethinking how agencies buy contact center services, tech","og_description":"Officials said they could soon have a new follow-on contract to provide contact center services to federal agencies.","og_url":"https:\/\/one.sightlinemg.com\/federaltimes\/smr\/acquisition-smr\/2017\/04\/18\/gsa-rethinking-how-agencies-buy-contact-center-services-tech\/","og_site_name":"Federal Times","article_published_time":"2017-04-18T21:00:47+00:00","article_modified_time":"2026-08-08T04:44:27+00:00","author":"Carten Cordell","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Carten Cordell","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/one.sightlinemg.com\/federaltimes\/smr\/acquisition-smr\/2017\/04\/18\/gsa-rethinking-how-agencies-buy-contact-center-services-tech\/#article","isPartOf":{"@id":"https:\/\/one.sightlinemg.com\/federaltimes\/smr\/acquisition-smr\/2017\/04\/18\/gsa-rethinking-how-agencies-buy-contact-center-services-tech\/"},"author":{"name":"migration","@id":"https:\/\/one.sightlinemg.com\/federaltimes\/#\/schema\/person\/cc76c831bb37a926738c8391fca7a3b1"},"headline":"GSA rethinking how agencies buy contact center services, tech","datePublished":"2017-04-18T21:00:47+00:00","dateModified":"2026-08-08T04:44:27+00:00","mainEntityOfPage":{"@id":"https:\/\/one.sightlinemg.com\/federaltimes\/smr\/acquisition-smr\/2017\/04\/18\/gsa-rethinking-how-agencies-buy-contact-center-services-tech\/"},"wordCount":226,"commentCount":0,"publisher":{"@id":"https:\/\/one.sightlinemg.com\/federaltimes\/#organization"},"image":{"@id":"https:\/\/one.sightlinemg.com\/federaltimes\/smr\/acquisition-smr\/2017\/04\/18\/gsa-rethinking-how-agencies-buy-contact-center-services-tech\/#primaryimage"},"thumbnailUrl":"https:\/\/one.sightlinemg.com\/wp-content\/uploads\/2026\/08\/gsa-building.S._General_Services_Administration_Building_Mar_09.jpg.jpg","articleSection":["Acquisition","GSA","Procurement","Special Multimedia Reports"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/one.sightlinemg.com\/federaltimes\/smr\/acquisition-smr\/2017\/04\/18\/gsa-rethinking-how-agencies-buy-contact-center-services-tech\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/one.sightlinemg.com\/federaltimes\/smr\/acquisition-smr\/2017\/04\/18\/gsa-rethinking-how-agencies-buy-contact-center-services-tech\/","url":"https:\/\/one.sightlinemg.com\/federaltimes\/smr\/acquisition-smr\/2017\/04\/18\/gsa-rethinking-how-agencies-buy-contact-center-services-tech\/","name":"GSA rethinking how agencies buy contact center services, tech - Federal Times","isPartOf":{"@id":"https:\/\/one.sightlinemg.com\/federaltimes\/#website"},"primaryImageOfPage":{"@id":"https:\/\/one.sightlinemg.com\/federaltimes\/smr\/acquisition-smr\/2017\/04\/18\/gsa-rethinking-how-agencies-buy-contact-center-services-tech\/#primaryimage"},"image":{"@id":"https:\/\/one.sightlinemg.com\/federaltimes\/smr\/acquisition-smr\/2017\/04\/18\/gsa-rethinking-how-agencies-buy-contact-center-services-tech\/#primaryimage"},"thumbnailUrl":"https:\/\/one.sightlinemg.com\/wp-content\/uploads\/2026\/08\/gsa-building.S._General_Services_Administration_Building_Mar_09.jpg.jpg","datePublished":"2017-04-18T21:00:47+00:00","dateModified":"2026-08-08T04:44:27+00:00","description":"Officials said they could soon have a new follow-on contract to provide contact center services to federal agencies.","breadcrumb":{"@id":"https:\/\/one.sightlinemg.com\/federaltimes\/smr\/acquisition-smr\/2017\/04\/18\/gsa-rethinking-how-agencies-buy-contact-center-services-tech\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/one.sightlinemg.com\/federaltimes\/smr\/acquisition-smr\/2017\/04\/18\/gsa-rethinking-how-agencies-buy-contact-center-services-tech\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/one.sightlinemg.com\/federaltimes\/smr\/acquisition-smr\/2017\/04\/18\/gsa-rethinking-how-agencies-buy-contact-center-services-tech\/#primaryimage","url":"https:\/\/one.sightlinemg.com\/wp-content\/uploads\/2026\/08\/gsa-building.S._General_Services_Administration_Building_Mar_09.jpg.jpg","contentUrl":"https:\/\/one.sightlinemg.com\/wp-content\/uploads\/2026\/08\/gsa-building.S._General_Services_Administration_Building_Mar_09.jpg.jpg"},{"@type":"BreadcrumbList","@id":"https:\/\/one.sightlinemg.com\/federaltimes\/smr\/acquisition-smr\/2017\/04\/18\/gsa-rethinking-how-agencies-buy-contact-center-services-tech\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/one.sightlinemg.com\/federaltimes\/","ad_zone":"home"},{"@type":"ListItem","position":2,"name":"Special Multimedia Reports","item":"https:\/\/one.sightlinemg.com\/federaltimes\/smr\/","ad_zone":"smr"},{"@type":"ListItem","position":3,"name":"Acquisition","item":"https:\/\/one.sightlinemg.com\/federaltimes\/smr\/acquisition-smr\/","ad_zone":"acquisition"},{"@type":"ListItem","position":4,"name":"GSA rethinking how agencies buy contact center services, tech"}]},{"@type":"WebSite","@id":"https:\/\/one.sightlinemg.com\/federaltimes\/#website","url":"https:\/\/one.sightlinemg.com\/federaltimes\/","name":"Federal Times","description":"Federal Times","publisher":{"@id":"https:\/\/one.sightlinemg.com\/federaltimes\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/one.sightlinemg.com\/federaltimes\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/one.sightlinemg.com\/federaltimes\/#organization","name":"Federal Times","url":"https:\/\/one.sightlinemg.com\/federaltimes\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/one.sightlinemg.com\/federaltimes\/#\/schema\/logo\/image\/","url":"https:\/\/one.sightlinemg.com\/wp-content\/uploads\/2026\/06\/federal-logo-white.png","contentUrl":"https:\/\/one.sightlinemg.com\/wp-content\/uploads\/2026\/06\/federal-logo-white.png","caption":"Federal Times"},"image":{"@id":"https:\/\/one.sightlinemg.com\/federaltimes\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/one.sightlinemg.com\/federaltimes\/#\/schema\/person\/cc76c831bb37a926738c8391fca7a3b1","name":"migration","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/9e8d47be443ce94ce7fc357677b5f9c70235bb1f59e7267a102a74af58c04f59?s=96&d=mm&r=gcf4cb6ee0ec29e49e7a963234e4340ec","url":"https:\/\/secure.gravatar.com\/avatar\/9e8d47be443ce94ce7fc357677b5f9c70235bb1f59e7267a102a74af58c04f59?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/9e8d47be443ce94ce7fc357677b5f9c70235bb1f59e7267a102a74af58c04f59?s=96&d=mm&r=g","caption":"migration"},"url":"https:\/\/one.sightlinemg.com\/federaltimes\/author\/migration\/"}]}},"jetpack_sharing_enabled":true,"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"Federal Times","distributor_original_site_url":"https:\/\/one.sightlinemg.com\/federaltimes","push-errors":false,"jetpack_featured_media_url":"https:\/\/one.sightlinemg.com\/wp-content\/uploads\/2026\/08\/gsa-building.S._General_Services_Administration_Building_Mar_09.jpg.jpg","_links":{"self":[{"href":"https:\/\/one.sightlinemg.com\/federaltimes\/wp-json\/wp\/v2\/posts\/15255","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/one.sightlinemg.com\/federaltimes\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/one.sightlinemg.com\/federaltimes\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/one.sightlinemg.com\/federaltimes\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/one.sightlinemg.com\/federaltimes\/wp-json\/wp\/v2\/comments?post=15255"}],"version-history":[{"count":1,"href":"https:\/\/one.sightlinemg.com\/federaltimes\/wp-json\/wp\/v2\/posts\/15255\/revisions"}],"predecessor-version":[{"id":15264,"href":"https:\/\/one.sightlinemg.com\/federaltimes\/wp-json\/wp\/v2\/posts\/15255\/revisions\/15264"}],"wp:attachment":[{"href":"https:\/\/one.sightlinemg.com\/federaltimes\/wp-json\/wp\/v2\/media?parent=15255"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/one.sightlinemg.com\/federaltimes\/wp-json\/wp\/v2\/categories?post=15255"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/one.sightlinemg.com\/federaltimes\/wp-json\/wp\/v2\/tags?post=15255"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/one.sightlinemg.com\/federaltimes\/wp-json\/wp\/v2\/coauthors?post=15255"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}