{"id":20908,"date":"2019-10-22T18:12:58","date_gmt":"2019-10-22T18:12:58","guid":{"rendered":"https:\/\/one.sightlinemg.com\/federaltimes\/uncategorized\/2019\/10\/22\/will-new-tools-help-agencies-make-better-use-of-feds-insights\/"},"modified":"2026-08-08T04:49:56","modified_gmt":"2026-08-08T04:49:56","slug":"will-new-tools-help-agencies-make-better-use-of-feds-insights","status":"publish","type":"post","link":"https:\/\/one.sightlinemg.com\/federaltimes\/management\/2019\/10\/22\/will-new-tools-help-agencies-make-better-use-of-feds-insights\/","title":{"rendered":"Will new tools help agencies fix the problems feds have?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">The Office of Personnel Management wants federal supervisors to make better use of the insights available in upcoming <a href=\"https:\/\/www.federaltimes.com\/management\/2018\/12\/07\/federal-employees-report-on-where-they-stand\/\" target=_blank>Federal Employee Viewpoint Surveys<\/a> and released a toolkit for leadership Oct. 21.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cThis toolkit provides step-by-step guidance to easily assist work unit supervisors in understanding OPM\u2019s Federal Employee Viewpoint Survey results,\u201d OPM Associate Director for Employee Services Mark Reinhold said in a memo to agency HR directors.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cAdditionally, this toolkit provides best practices to assist supervisors with leading meaningful change toward improving engagement among workforce members.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The 2019 FEVS responses have yet to be made public, but results from each year\u2019s FEVS are generally released in mid- to late-October.<\/p>\n\n\n\t<aside class=\"smg-interstitial-link wp-block-smg-interstitial-link\">\n\t\t<a href=\"https:\/\/one.sightlinemg.com\/federaltimes\/management\/2018\/12\/12\/federal-bosses-are-you-listening\/\" class=\"smg-interstitial-link__inner\">\n\t\t\t\t\t\t\t<div class=\"smg-interstitial-link__media\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"169\" src=\"https:\/\/one.sightlinemg.com\/wp-content\/uploads\/2026\/08\/survey-Cropped.jpg.jpg?w=300\" class=\"smg-interstitial-link__image wp-post-image\" alt=\"\" \/>\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"smg-interstitial-link__content\">\n\t\t\t\t<span class=\"smg-interstitial-link__kicker\">Related<\/span>\n\t\t\t\t<h3 class=\"smg-interstitial-link__title\">Federal bosses, are you listening?<\/h3>\n\t\t\t\t\t\t\t\t\t<p class=\"smg-interstitial-link__excerpt\">When it comes to job satisfaction, federal employees have spoken. And leaders should be concerned.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/a>\n\t<\/aside>\n\t\n\n\n<p class=\"wp-block-paragraph\">The <a href=\"https:\/\/chcoc.gov\/content\/employee-engagement-toolkit-supervisors\" target=_blank>toolkit<\/a> provides guidance for supervisors\u2019 approach to FEVS results in four areas:<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>Review survey results to gain insights \u2013 agencies are encouraged to start by getting data in a format they can work with, flagging noteworthy results, identifying patterns in the results, considering the contextual factors of that agency which impact the results and identifying both strengths and opportunities for growth.<\/li><li>Share survey results and solicit input \u2013 the toolkit reminds leaders to share a summary of the FEVS results with staff, give employees the chance to provide input on those results, narrow down a few components of the survey for further input and finally ask for ideas to improve the organization in those areas.<\/li><li>A simple approach to action \u2013 the OPM toolkit recommends focusing on the top area that needs to be addressed, identifying actions that will address that area, creating an action plan with a timeline and assigned responsibilities, acting on that plan and communicating the planned actions four times throughout the year.<\/li><li>Leadership for engagement \u2013 in order to ensure that their employees are satisfied and engaged, the toolkit recommends building relationships and trust with those employees, supporting employee growth and recognizing the value of employee contributions.<\/li><\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cThese resources can also serve as an aid to leaders in educating staff members on how they can play an instrumental role in the process,\u201d Reinhold said.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cThe tips and tools presented will serve useful for managers that are seasoned in the activities addressed, as well as for those who are newly responsible for leading the process for their work group.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Federal agencies have presented a mixed bag of success stories and longtime challenges with employee satisfaction as outlined in FEVS results.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Securities and Exchange Commission, for example, <a href=\"https:\/\/www.federaltimes.com\/management\/career\/2017\/10\/13\/federal-employee-satisfaction-on-the-rise\/\" target=_blank>rocketed from last place among medium-sized agencies<\/a> in 2012 to first place in 2017, which agency leadership attributed to atop-to-bottom effort to address engagement.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Office of Personnel Management wants federal leaders better prepared to act on insights from the results of the 2019 Federal Employee Viewpoint Survey.<\/p>\n","protected":false},"author":7,"featured_media":46347,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_meta-robots-noindex":"","_yoast_wpseo_meta-robots-nofollow":"","_yoast_wpseo_canonical":"","_acf":"","_yoast_wpseo_primary_category":15,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","_smg_distribution_targets":[]},"categories":[104,106,31,15,33],"tags":[],"coauthors":[2853],"class_list":["post-20908","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-acquisition-update","category-daily-brief","category-home","category-management","category-newsletters"],"acf":{"subheadline":"","legacy_arc_id":"YUBBB5KEHFEIDJNQAV5AUYNM44","arc_canonical_url":"\/management\/2019\/10\/22\/will-new-tools-help-agencies-make-better-use-of-feds-insights\/","remove_feature_photo":false,"is_sponsored":false,"subtype":"","redirect_url":"","disable_inline_ads":false,"native_logo_pretext":"Presented By:"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.0 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Will new tools help agencies fix the problems feds have? - Federal Times<\/title>\n<meta name=\"description\" content=\"The Office of Personnel Management wants federal leaders better prepared to act on insights from the results of the 2019 Federal Employee Viewpoint Survey.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Will new tools help agencies fix the problems feds have?\" \/>\n<meta property=\"og:description\" content=\"The Office of Personnel Management wants federal leaders better prepared to act on insights from the results of the 2019 Federal Employee Viewpoint Survey.\" \/>\n<meta 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