{"id":21180,"date":"2018-11-07T19:15:02","date_gmt":"2018-11-07T19:15:02","guid":{"rendered":"https:\/\/one.sightlinemg.com\/federaltimes\/uncategorized\/2018\/11\/07\/gsa-awards-first-new-contact-center-contract\/"},"modified":"2026-08-08T04:53:01","modified_gmt":"2026-08-08T04:53:01","slug":"gsa-awards-first-new-contact-center-contract","status":"publish","type":"post","link":"https:\/\/one.sightlinemg.com\/federaltimes\/acquisition\/2018\/11\/07\/gsa-awards-first-new-contact-center-contract\/","title":{"rendered":"GSA awards first new contact center contract"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">The General Services Administration made the first award on its new Contact Center Special Item Number contract, designed to give agencies a broader array of technological options for their offices that interface with the public.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">MAXIMUS Federal, a Reston, Virginia-based company that provides business management solutions to government agencies, announced Nov. 5 that it had received the first award.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cAs the first contact center SIN awardee, we are both honored and excited to bring our proven expertise and next-generation technology to help agencies with their citizen engagement and contact center services,\u201d said Bruce L. Caswell, president and CEO of MAXIMUS, in a news release.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8220;Over the last two years, MAXIMUS Federal has participated in market research, industry days and requests for information to support the GSA&#8217;s plans to establish this innovative contract vehicle.&#8221;<\/p>\n\n\n\t<aside class=\"smg-interstitial-link wp-block-smg-interstitial-link\">\n\t\t<a href=\"https:\/\/one.sightlinemg.com\/federaltimes\/acquisition\/2018\/10\/12\/gsa-introduces-tech-savvy-contract-for-contact-centers\/\" class=\"smg-interstitial-link__inner\">\n\t\t\t\t\t\t\t<div class=\"smg-interstitial-link__media\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"172\" src=\"https:\/\/one.sightlinemg.com\/wp-content\/uploads\/2026\/08\/contract-award.jpg.jpg?w=300\" class=\"smg-interstitial-link__image wp-post-image\" alt=\"\" \/>\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"smg-interstitial-link__content\">\n\t\t\t\t<span class=\"smg-interstitial-link__kicker\">Related<\/span>\n\t\t\t\t<h3 class=\"smg-interstitial-link__title\">GSA introduces tech-savvy contract for contact centers<\/h3>\n\t\t\t\t\t\t\t\t\t<p class=\"smg-interstitial-link__excerpt\">The new contract vehicle is designed with flexibility in mind to make sure that agencies can acquire the most up-to-date products for communicating with citizens.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/a>\n\t<\/aside>\n\t\n\n\n<p class=\"wp-block-paragraph\">The new Contact Center SIN is designed to replace the old contract, USA Contact, which expired August 2018 and offered a relatively narrow set of solutions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The new SIN, which lives under the Schedule 70 IT contracts, will be able to onboard new technologies more quickly to offer agencies a wider array of options.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The General Services Administration&#8217;s first award on the Contact Center Special Item Number contract is the first step in what is expected to be a diverse array of vendors from whom agencies can choose.<\/p>\n","protected":false},"author":7,"featured_media":27381,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_meta-robots-noindex":"","_yoast_wpseo_meta-robots-nofollow":"","_yoast_wpseo_canonical":"","_acf":"","_yoast_wpseo_primary_category":6,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","_smg_distribution_targets":[]},"categories":[104,106,31,33,6],"tags":[],"coauthors":[2853],"class_list":["post-21180","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-acquisition-update","category-daily-brief","category-home","category-newsletters","category-acquisition"],"acf":{"subheadline":"","legacy_arc_id":"4RVXGFFZF5GULLDIOWQGEPNW3M","arc_canonical_url":"\/acquisition\/2018\/11\/07\/gsa-awards-first-new-contact-center-contract\/","remove_feature_photo":false,"is_sponsored":false,"subtype":"","redirect_url":"","disable_inline_ads":false,"native_logo_pretext":"Presented By:"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.0 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>GSA awards first new contact center contract - Federal Times<\/title>\n<meta name=\"description\" content=\"The General Services Administration&#039;s first award on the Contact Center Special Item Number contract is the first step in what is expected to be a diverse array of vendors from whom agencies can choose.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"GSA awards first new contact center contract\" \/>\n<meta property=\"og:description\" content=\"The General Services Administration&#039;s first award on the Contact Center Special Item Number contract is the first step in what is 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