{"id":22756,"date":"2020-11-19T19:30:04","date_gmt":"2020-11-19T19:30:04","guid":{"rendered":"https:\/\/one.sightlinemg.com\/federaltimes\/uncategorized\/2020\/11\/19\/the-outlook-for-federal-telework-in-a-post-pandemic-world\/"},"modified":"2026-08-08T04:55:10","modified_gmt":"2026-08-08T04:55:10","slug":"the-outlook-for-federal-telework-in-a-post-pandemic-world","status":"publish","type":"post","link":"https:\/\/one.sightlinemg.com\/federaltimes\/management\/2020\/11\/19\/the-outlook-for-federal-telework-in-a-post-pandemic-world\/","title":{"rendered":"The outlook for federal telework in a post-pandemic world"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">The COVID-19 pandemic forced many federal offices to embrace remote workforces, even those that had been reluctant toward or wholly opposed to such programs prior. And while the pandemic has caused many agency leaders to see the benefits of allowing remote work, not all feds may have the future ability to work from home in the way they have during the national health crisis.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Just months prior to the COVID-19 pandemic\u2019s arrival in the U.S. and subsequent push to keep as many federal employees working from home as possible, the Social Security Administration had, for example, decided to <a href=\"https:\/\/www.federaltimes.com\/management\/2019\/11\/06\/deeper-challenges-lurk-under-ssas-plan-to-remove-telework\/\" target=_blank>do away with a longstanding telework program<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The decision, which required previously teleworking employees at the agency\u2019s Operations Office to <a href=\"https:\/\/www.federaltimes.com\/management\/2019\/10\/29\/social-security-administration-cancels-telework-for-most-staff\/\" target=_blank>rapidly return to full-time in-person work<\/a>, was intended to address the \u201cservice crisis\u201d agency officials said was increasing wait times and making services harder to access for some retirees.<\/p>\n\n\n\t<aside class=\"smg-interstitial-link wp-block-smg-interstitial-link\">\n\t\t<a href=\"https:\/\/one.sightlinemg.com\/federaltimes\/management\/2020\/07\/29\/will-covid-finally-kick-start-federal-telework-efforts\/\" class=\"smg-interstitial-link__inner\">\n\t\t\t\t\t\t\t<div class=\"smg-interstitial-link__media\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"157\" src=\"https:\/\/one.sightlinemg.com\/wp-content\/uploads\/2026\/08\/Telework-cat-Cropped.jpg.jpg?w=300\" class=\"smg-interstitial-link__image wp-post-image\" alt=\"\" \/>\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"smg-interstitial-link__content\">\n\t\t\t\t<span class=\"smg-interstitial-link__kicker\">Related<\/span>\n\t\t\t\t<h3 class=\"smg-interstitial-link__title\">Will COVID finally kick-start federal telework efforts?<\/h3>\n\t\t\t\t\t\t\t\t\t<p class=\"smg-interstitial-link__excerpt\">Telework at federal agencies has the potential to change how government work is done even beyond the COVID-19 pandemic.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/a>\n\t<\/aside>\n\t\n\n\n<p class=\"wp-block-paragraph\">The pandemic forced the agency back into expansive telework, with Assistant Deputy Commissioner and Deputy Chief Information Officer for IT Operations Jim Borland noting at a Nov. 18 hearing that over 90 percent of agency employees are able to telework.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cPrior to the pandemic, we did reevaluate our telework program to focus on accountability and to make sure that we could address our public service challenges,\u201d said Borland.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cBecause we did not have historically adequate metrics and \u2026 adequate program evaluation, each subcomponent of the agency determined telework eligibility based on public service needs, the availability of portable work and the ability to ensure accountability.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Michelle Rosenberg, acting director of the strategic issues team at the Government Accountability Office, noted that agencies should have robust plans for monitoring and assessing telework programs, as well as training for management to understand how to supervise employees that are working remotely.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Sen. Kyrsten Sinema, D-Ariz., noted that it was important to \u201cdispel the myth\u201d that remote workers are inherently less productive because they are not being physically observed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Some managers are finding that their employees are <a href=\"https:\/\/www.federaltimes.com\/2020\/05\/19\/more-productive-than-ever-agency-it-officials-see-benefits-from-telework\/\" target=_blank>even more productive<\/a> working from home than they were in the office, with Keith Washington, deputy assistant secretary for administration at the Department of Transportation, noting that around 55 percent of his agency\u2019s managers have seen such an improvement in their work units.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">But the pandemic has also forced agencies like SSA to grapple with what is and isn\u2019t portable, from a logistical and security standpoint.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cOur goal is to serve the public at least as well as we serve them in person, and right now that\u2019s not possible because not all of our work is portable. For example, we need employees onsite to handle certain sensitive workloads, required face-to-face interviews and to open mail and scan mailed documents into our systems to that teleworking employees can process them,\u201d said Borland.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cAt SSA, telework is not one-size-fits-all. Some work does not inherently lend itself to telework. In non-emergency times, different jobs may warrant different amounts of telework, or in some cases no telework at all.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Even so, the agency has found that certain work deemed \u201cnon-portable\u201d may actually be telework compatible with new technological workarounds, such as using data verification and live video to authenticate certain ID\u2019s.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cOur non-portable work is non-portable because there\u2019s not technology or we haven\u2019t laid in technology to support that. It\u2019s really one of the lessons learned in trying to serve the public remotely,\u201d said Borland.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cThe technology is there but we, until the pandemic, weren\u2019t looking at it. We are looking at it now very, very seriously.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Witnesses at the hearing noted that having comprehensive telework programs in place during normal times is crucial for responding to events like the COVID-19 pandemic, so that the infrastructure is in place to support a rapid transition if necessary.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Retaining robust telework after the pandemic also poses the opportunity to expand federal hiring opportunities to employees that are physically distant from federal offices, which would save money on both locality costs and office space.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Sydney Rose, chief human capital officer at the Department of Labor, said that focusing on remote hires can also keep agencies from poaching one another\u2019s employees, as demand for certain positions in the Washington, D.C., area is incredibly high.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Some feds may get to keep the telework flexibility granted to them during COVID, while others may be deemed &#8216;non-portable&#8217; in normal operations.<\/p>\n","protected":false},"author":7,"featured_media":61059,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_meta-robots-noindex":"","_yoast_wpseo_meta-robots-nofollow":"","_yoast_wpseo_canonical":"","_acf":"","_yoast_wpseo_primary_category":15,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","_smg_distribution_targets":[]},"categories":[106,31,15,33],"tags":[],"coauthors":[2853],"class_list":["post-22756","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-daily-brief","category-home","category-management","category-newsletters"],"acf":{"subheadline":"","legacy_arc_id":"463V53FBSNDLXHO3ZO7LLBGYFQ","arc_canonical_url":"\/management\/2020\/11\/19\/the-outlook-for-federal-telework-in-a-post-pandemic-world\/","remove_feature_photo":false,"is_sponsored":false,"subtype":"","redirect_url":"","disable_inline_ads":false,"native_logo_pretext":"Presented 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