{"id":23311,"date":"2022-08-19T19:38:39","date_gmt":"2022-08-19T19:38:39","guid":{"rendered":"https:\/\/one.sightlinemg.com\/federaltimes\/uncategorized\/2022\/08\/19\/maximus-accused-of-unfair-tactics-after-call-center-workers-strike\/"},"modified":"2026-08-08T04:59:52","modified_gmt":"2026-08-08T04:59:52","slug":"maximus-accused-of-unfair-tactics-after-call-center-workers-strike","status":"publish","type":"post","link":"https:\/\/one.sightlinemg.com\/federaltimes\/fedlife\/2022\/08\/19\/maximus-accused-of-unfair-tactics-after-call-center-workers-strike\/","title":{"rendered":"Maximus accused of unfair tactics after call center workers strike"},"content":{"rendered":"\n

MCLEAN, Va. \u2014 Communications Workers of America filed a complaint with the National Labor Relations Board claiming Maximus Inc., a federally contracted company that services phone lines for Medicare and the Affordable Care Act marketplace, engaged in unfair practices after workers staged strikes last week at several call centers. <\/p>\n\n\n\n

On Aug. 8, workers at Maximus call centers in Louisiana, Mississippi and Virginia staged walkouts to protest attendance and break policies. On Aug. 18, CWA announced it filed two charges with the NLRB, alleging that Maximus disciplined and intimidated employees participating in the strike. CWA represents public and private sector workers in 1,200 local unions.<\/p>\n\n\n\n

One charge claims an employee was disciplined in \u201cin retaliation for his participation in protected concerted activities\u201d in Chester, Virginia. The charge also alleges that management summoned police, which the charge claims interfered with the lawful worker action.<\/p>\n\n\n\n

The Chesterfield County Police Department confirmed officers were called to the worksite address on the morning of Aug. 8. No arrests were made.<\/p>\n\n\n\n

Company spokesperson Eileen Rivera said in an email that several demonstrators who are not employed by Maximus were disrupting entry to the call center and were asked twice to leave the property and move to an appropriate area so as not to be trespassing. When they refused, police were called, she said.<\/p>\n\n\n\n

\u201cNone of the fewer than half dozen Maximus employees who participated in the picketing at the Chester facility have been disciplined,\u201d she said. \u201cAll remain employed at the call center.\u201d<\/p>\n\n\n\n

A second charge filed in connection with the Hattiesburg, Mississippi, worksite alleged that employees were required \u201cto listen to employer speech urging employees to reject union representation.\u201d<\/p>\n\n\n\n

\u201cManagement has historically required employees to sit through anti-union presentations, an intimidation tactic that interferes with and discourages employees from exercising their right to unionize,\u201d the CWA press release said.<\/p>\n\n\n\n

\u201cThe allegation of a company-sanctioned presentation at any of our call centers related to union activity is false,\u201d Rivera said.<\/p>\n\n\n\n

Maximus<\/a>, headquartered in Tysons, Virginia, employs about 37,000 workers worldwide. Workers have been organizing to form a union over the last few months and have been protesting for higher wages and lower healthcare deductibles, in addition to recently calling out certain attendance and break policies at the strikes.<\/p>\n\n\n\n

\u201cEspecially with the pandemic, I don\u2019t really feel like we\u2019re valued up there,\u201d said Hayley Jefcoat, a worker at the Hattiesburg call center, in June. \u201cI felt like we\u2019re just a number. And someone can take our place at any minute in time.\u201d<\/p>\n\n\n\n

Jefcoat told Federal Times that she took part in the strikes this month.<\/p>\n\n\n\n

Are wages keeping up with inflation?<\/h2>\n\n\n\n

Maximus has taken steps to address worker concerns, it has said. In 2021, President Joe Biden<\/a> announced the $15 minimum wage for 300,000 employees of federal contractors, which the company honored.<\/p>\n\n\n\n

In April, Maximus lowered insurance deductibles to $2,500 from $4,500. It has also provided employees with paid time off as required by Executive Order 13706.<\/p>\n\n\n\n

As many employees are calling for livable \u2014 not just minimum \u2014 wages, the company said its hands are tied in increasing wages because of the way it operates under the Service Contract Act.<\/p>\n\n\n\n

\u201cThe contractor may pay its employees more than the minimums established, but would need to reduce costs elsewhere or request additional funding from CMS, as it did last year when wages were increased to $15 per hour,\u201d said a spokesperson for the Centers for Medicare & Medicaid Services.<\/p>\n\n\n\n

Still, workers claim that updated wages and benefits have not gone far enough in addressing inflation.<\/p>\n\n\n\n

\u201cWe always welcome the opportunity to engage directly with our employees and work together to resolve their concerns, while respecting our employees\u2019 legal right to attempt to organize,\u201d said Maximus\u2019 Rivera in a statement to Federal Times.<\/p>\n\n\n\n

\u201cJust like many other people in America, we are still struggling, even with the pay that we\u2019re getting,\u201d said Jefcoat. <\/p>\n\n\n\n

More than half of all unfair labor practice charges are withdrawn or dismissed. Charges received by NLRB have been decreasing since 2016.<\/p>\n","protected":false},"excerpt":{"rendered":"

The allegations follow a series of Aug. 8 strikes by call center workers in Louisiana, Mississippi, Kentucky and 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