{"id":24733,"date":"2022-09-02T13:54:25","date_gmt":"2022-09-02T13:54:25","guid":{"rendered":"https:\/\/one.sightlinemg.com\/federaltimes\/uncategorized\/2022\/09\/02\/transportation-dept-unveils-flight-delay-dashboard-ahead-of-labor-day\/"},"modified":"2026-08-08T05:00:20","modified_gmt":"2026-08-08T05:00:20","slug":"transportation-dept-unveils-flight-delay-dashboard-ahead-of-labor-day","status":"publish","type":"post","link":"https:\/\/one.sightlinemg.com\/federaltimes\/management\/2022\/09\/02\/transportation-dept-unveils-flight-delay-dashboard-ahead-of-labor-day\/","title":{"rendered":"Transportation Dept. unveils flight delay dashboard ahead of Labor Day"},"content":{"rendered":"\n

Amid months of mass flight cancellations and delays<\/a>, the U.S. Department of Transportation said it launched a customer service dashboard<\/a> to help vacationers ahead of the travel-heavy Labor Day weekend.<\/p>\n\n\n\n

Starting Thursday, travelers can check the dashboard and see what kinds of guarantees, refunds or compensation the major domestic airlines offer in case of flight delays or cancellations. It\u2019s designed to allow travelers to shop around and favor those airlines that offer the best compensation.<\/p>\n\n\n\n

The dashboard is part of an extended pressure campaign<\/a> from Transportation Secretary Pete Buttigieg<\/a>, who has publicly challenged the major carriers to improve service and transparency after a summer marred by cancellations and flight delays. As summer travel returned to nearly pre-coronavirus pandemic levels, airlines struggled to keep pace<\/a>, with mass cancellations being blamed on staffing shortages, particularly among pilots<\/a>.<\/p>\n\n\n\n

\u201cPassengers deserve transparency and clarity on what to expect from an airline when there is a cancelation or disruption,\u201d Buttigieg said in a statement. The new tool, he said, will help travelers to \u201ceasily understand their rights, compare airline practices, and make informed decisions.\u201d<\/p>\n\n\n\n

The dashboard compares all the major domestic airlines\u2019 policies on issues such as which offer meals for delays of more than three hours and which offer to rebook flights on the same or different airlines at no additional charge. It focuses on what it calls \u201ccontrollable\u201d cancellations or delays \u2014 meaning those caused by mechanical issues, staff shortages or delays in cleaning, fueling or baggage handling. Delays or cancellations caused by weather or security concerns don\u2019t count.<\/p>\n\n\n\n

The Department of Transportation<\/a> is hoping that the dashboard will encourage competition among airlines to offer the most transparency and the best protections for customers.<\/p>\n\n\n\n

So far this year, airlines have canceled about 146,000 flights, or 2.6% of all flights, and nearly 1.3 million flights have been delayed, according to tracking service FlightAware. The rate of cancellations is up about one-third from the same period in 2019, before the pandemic<\/a>, and the rate of delays is up nearly one-fourth.<\/p>\n\n\n\n

Federal officials have blamed many of the disruptions on understaffing at airlines, which encouraged employees to quit after the pandemic started. The airlines have countered<\/a> by blaming staffing problems at the Federal Aviation Administration<\/a>, which employs air traffic controllers.<\/p>\n","protected":false},"excerpt":{"rendered":"

Federal officials blame disruptions on understaffing at airlines – who counter by noting staff problems at the FAA, which employs air traffic controllers.<\/p>\n","protected":false},"author":7,"featured_media":38060,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_meta-robots-noindex":"","_yoast_wpseo_meta-robots-nofollow":"","_yoast_wpseo_canonical":"","_acf":"","_yoast_wpseo_primary_category":15,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","_smg_distribution_targets":[]},"categories":[31,15],"tags":[],"coauthors":[2101],"class_list":["post-24733","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-home","category-management"],"acf":{"subheadline":"","legacy_arc_id":"MLPNMSWI4NAEXBOKYYDA4VAUDI","arc_canonical_url":"\/management\/2022\/09\/02\/transportation-dept-unveils-flight-delay-dashboard-ahead-of-labor-day\/","remove_feature_photo":false,"is_sponsored":false,"subtype":"","redirect_url":"","disable_inline_ads":false,"native_logo_pretext":"Presented 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