{"id":25207,"date":"2018-04-26T21:08:06","date_gmt":"2018-04-26T21:08:06","guid":{"rendered":"https:\/\/one.sightlinemg.com\/federaltimes\/uncategorized\/2018\/04\/26\/senator-major-problems-with-new-dod-health-records-software-could-endanger-patients\/"},"modified":"2026-08-08T03:16:08","modified_gmt":"2026-08-08T03:16:08","slug":"senator-major-problems-with-new-dod-health-records-software-could-endanger-patients","status":"publish","type":"post","link":"https:\/\/one.sightlinemg.com\/federaltimes\/it-networks\/health-it\/2018\/04\/26\/senator-major-problems-with-new-dod-health-records-software-could-endanger-patients\/","title":{"rendered":"Senator: Major problems with new DoD health-records software could endanger patients"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Problems with the rollout of technology connected to the Defense Department\u2019s <a href=\"https:\/\/www.militarytimes.com\/news\/pentagon-congress\/2018\/02\/28\/officials-say-new-military-health-records-plan-on-track-already-showing-results\/\">electronic health record system<\/a> are severe enough to endanger patients\u2019 lives, a senator said during a Thursday hearing.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cDisturbing reports\u201d of inaccurate prescriptions, misdirected patient referrals, long wait times and simply opening a patient\u2019s records in a timely fashion go beyond \u201ca normal IT problem,\u201d Sen. Patty Murray, D-Wash., said during a hearing of the Senate Appropriations Committee\u2019s defense panel. <br><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"> \u201cThis has had a significant morale impact on practitioners in my state, not to mention concerns about putting patients\u2019 lives at risk,\u201d Murray said.<br><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The four initial locations for the new technology are in Murray\u2019s state: Fairchild Air Force Base, Naval Hospital Bremerton, Naval Health Clinic Oak Harbor and Madigan Army Medical Center.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The new system, dubbed <a href=\"https:\/\/health.mil\/mhsgenesis\" title=\"\" class=\"\" target=\"_blank\">MHS Genesis<\/a>, will be rolled out worldwide by 2022, said Stacy A. Cummings, program executive officer of Defense Healthcare Management Systems. The <a href=\"https:\/\/rebootcamp.militarytimes.com\/news\/pentagon-congress\/2017\/06\/05\/va-to-use-dod-s-electronic-medical-records-system\/\" title=\"\" class=\"\" target=\"_blank\">Veterans Affairs Department has also announced plans<\/a> to implement the MHS Genesis.<\/p>\n\n\n\t<aside class=\"smg-interstitial-link wp-block-smg-interstitial-link\">\n\t\t<a href=\"https:\/\/one.sightlinemg.com\/militarytimes\/commentary\/2018\/04\/25\/commentary-protecting-the-privacy-of-military-childrens-medical-records\/\" class=\"smg-interstitial-link__inner\">\n\t\t\t\t\t\t\t<div class=\"smg-interstitial-link__media\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"172\" src=\"https:\/\/one.sightlinemg.com\/wp-content\/uploads\/2026\/08\/4307217.jpg.jpg?w=300\" class=\"smg-interstitial-link__image wp-post-image\" alt=\"\" \/>\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"smg-interstitial-link__content\">\n\t\t\t\t<span class=\"smg-interstitial-link__kicker\">Related<\/span>\n\t\t\t\t<h3 class=\"smg-interstitial-link__title\">Commentary: Protecting the privacy of military children\u2019s medical records<\/h3>\n\t\t\t\t\t\t\t\t\t<p class=\"smg-interstitial-link__excerpt\">These authors say the current policies will more likely harm children, rather than protect the military from disqualified candidates.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/a>\n\t<\/aside>\n\t\n\n\n<p class=\"wp-block-paragraph\">Cummings said DoD has been working to address the problems after receiving feedback about issues across multiple parts of the new program. She said officials made a technology upgrade Wednesday that\u2019s designed to reduce the time it takes to log in to the system; that initial step, she said, \u201cwas a challenge, especially doing documentation with a patient in the room.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Several hundred specialists were sent to the sites to work with those using the technology to determine what were training issues and what were technology issues, as part of their efforts to address problems.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Officials have been addressing a backlog of about 7,000 trouble tickets, and are in the process of closing out 1,000 of them, Cummings said. Another 2,000 require fixes that should be complete by year\u2019s end, and about 2,500 involve decisions regarding how the system\u2019s technical functions should work.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cIt\u2019s my understanding that a lot of these were identified long before the deployment of this,\u201d Murray said. \u201cThese should have been addressed before people were using it.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cI don\u2019t want everyone to think this is happy-dappy rosy, since there are a lot of issues that need to be addressed and we need to stay on top of it.\u201d <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1197\" height=\"635\" src=\"\/wp-content\/uploads\/2026\/08\/AP_17172769074917.jpg.jpg\" alt=\"\" class=\"wp-image-74213\" srcset=\"https:\/\/one.sightlinemg.com\/wp-content\/uploads\/2026\/08\/AP_17172769074917.jpg.jpg 1197w, https:\/\/one.sightlinemg.com\/wp-content\/uploads\/2026\/08\/AP_17172769074917.jpg.jpg?resize=300,159 300w, https:\/\/one.sightlinemg.com\/wp-content\/uploads\/2026\/08\/AP_17172769074917.jpg.jpg?resize=768,407 768w, https:\/\/one.sightlinemg.com\/wp-content\/uploads\/2026\/08\/AP_17172769074917.jpg.jpg?resize=1024,543 1024w\" sizes=\"auto, (max-width: 1197px) 100vw, 1197px\" \/><figcaption class=\"wp-element-caption\">Sen. Patty Murray, D-Wash., told a Senate panel that the Defense Department medical-record technology being rolled out in her state had major problems. (J. Scott Applewhite\/AP)<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">DoD was an \u201cearly pioneer\u201d in the development of a centralized, global electronic health record when it introduced the Armed Forces Health Longitudinal Technology Application, or AHLTA, in 2004, Cummings said. But the private sector has made significant advances in technology since then, and DoD wants to take advantage of those advances, without carrying the financial burden alone, she said.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The new system allows a single, integrated inpatient and outpatient electronic health record; improves data sharing with VA and private-sector health care providers; and gives beneficiaries more control over their health care experience, she said.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">MSH Genesis will replace DoD legacy health care systems and make electronic health care records available for more than 9.4 million DoD beneficiaries.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The new system, being rolled out in Washington state, has generated inaccurate prescriptions and misdirected patient referrals.<\/p>\n","protected":false},"author":7,"featured_media":74210,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_meta-robots-noindex":"","_yoast_wpseo_meta-robots-nofollow":"","_yoast_wpseo_canonical":"","_acf":"","_yoast_wpseo_primary_category":64,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","_smg_distribution_targets":[]},"categories":[106,64,31,110,14,33],"tags":[],"coauthors":[3306],"class_list":["post-25207","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-daily-brief","category-health-it","category-home","category-it-cloud-report","category-it-networks","category-newsletters"],"acf":{"subheadline":"","legacy_arc_id":"DTEYD5VTKJDL5FMRW3FUUUEBYA","arc_canonical_url":"\/pay-benefits\/military-benefits\/health-care-benefits\/2018\/04\/26\/senator-major-problems-with-new-dod-health-records-software-could-endanger-patients\/","remove_feature_photo":false,"is_sponsored":false,"subtype":"","redirect_url":"","disable_inline_ads":false,"native_logo_pretext":"Presented 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