{"id":25542,"date":"2023-05-01T21:15:16","date_gmt":"2023-05-01T21:15:16","guid":{"rendered":"https:\/\/one.sightlinemg.com\/federaltimes\/uncategorized\/2023\/05\/01\/opmgov-introduces-a-chat-bot-to-answer-retirement-questions-for-feds\/"},"modified":"2026-08-08T05:03:03","modified_gmt":"2026-08-08T05:03:03","slug":"opmgov-introduces-a-chat-bot-to-answer-retirement-questions-for-feds","status":"publish","type":"post","link":"https:\/\/one.sightlinemg.com\/federaltimes\/fedlife\/financial-planning\/2023\/05\/01\/opmgov-introduces-a-chat-bot-to-answer-retirement-questions-for-feds\/","title":{"rendered":"OPM.gov introduces chatbot that answers retirement questions"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Buried in the recently redesigned<a href=\"https:\/\/www.opm.gov\/retirement-center\/survivor-benefits\/\" target=\"_blank\"> OPM.gov website, <\/a>retirees will find a polite little chatbot greeting them.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It doesn\u2019t know everything about the status of your retirement, but it will prompt a few common questions about survivors\u2019 benefits, which is the only topic it\u2019s programmed to talk about \u2014 for now.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Guy Cavallo, chief information officer of the Office of Personnel Management, announced the chatbot is in limited use on Monday at the Government Information Technology Executive Council Conference being held this week in Annapolis, Maryland. OPM has been previously questioned by Congress about retirees\u2019 waiting for months to get their annuities and being unable to get through the phones for help.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cWhen retirees contact their members of congress, our staff is directed to submit casework to a congressional portal which might as well be a blackbox,\u201d said Arizona Republican Rep. Andy Biggs during <a href=\"https:\/\/oversight.house.gov\/release\/opm-has-failed-american-taxpayers-and-needs-to-ensure-prompt-service-to-all-americans%EF%BF%BC\/\" target=\"_blank\">a House oversight <\/a>hearing last month. \u201cRequests for updates on actual cases by email and phone go unreturned and our constituents feel like no one can help them.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">OPM receives and processes thousands of claims each month and has yet to meet its goal for cutting its inventory and shortening its average processing time.<\/p>\n\n\n\t<aside class=\"smg-interstitial-link wp-block-smg-interstitial-link\">\n\t\t<a href=\"https:\/\/one.sightlinemg.com\/federaltimes\/govcon\/2023\/03\/13\/biden-proposes-500-million-to-upgrade-customer-service-at-us-agencies\/\" class=\"smg-interstitial-link__inner\">\n\t\t\t\t\t\t\t<div class=\"smg-interstitial-link__media\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"259\" height=\"300\" src=\"https:\/\/one.sightlinemg.com\/wp-content\/uploads\/2026\/08\/GettyImages-1355295695.jpg.jpg?w=259\" class=\"smg-interstitial-link__image wp-post-image\" alt=\"\" \/>\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"smg-interstitial-link__content\">\n\t\t\t\t<span class=\"smg-interstitial-link__kicker\">Related<\/span>\n\t\t\t\t<h3 class=\"smg-interstitial-link__title\">Biden proposes $500 million to upgrade customer service at US agencies<\/h3>\n\t\t\t\t\t\t\t\t\t<p class=\"smg-interstitial-link__excerpt\">Good customer service has been a cornerstone of the Biden-Harris agenda, and as an idea, it\u2019s simple, speakers said.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/a>\n\t<\/aside>\n\t\n\n\n<p class=\"wp-block-paragraph\">\u201cCapitol Hill is very interested in knowing what OPM is doing to improve a retiree or a soon-to-be retired federal employee\u2019s experience,\u201d said Cavallo at the conference.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The chatbot fielded about 50 questions and answers on Monday, he said. Getting more queries will help the office, and the bot, get a sense of what retirees need more information on.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cSupporting federal employees, retirees and their families is the most important mission we have,\u201d said Erikka Knuti, spokesperson for OPM. \u201cPiloting this early version of a retirement services chatbot is an opportunity to test and learn new service technology to improve our customer experience.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The chatbot is one of several ways OPM hopes to make its services faster and more transparent. The office serves as the HR office for 2.1 million federal employees and another 1.9 million annuitants, thus handling myriad documents throughout a federal employee\u2019s professional lifetime. Antiquated technology and workforce shortages have made retirement processing a particularly arduous process, and one that is ripe for automation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The chatbot, once fully operational, aims to eliminate some of the volume of questions that OPM\u2019s phone and email lines are flooded with. OPM did not give a timeline of when the bot will be able to answer a broader array of questions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cAnything I can do to remove calls from the call center, which is our area that we need to improve the most at OPM, is worth that,\u201d said Cavallo.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Knutti also said that the technology aims to free up OPM employees to answer more complex retirement questions that aren\u2019t suited to generic answers from the bot.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Chatbots are a tool being used more and more by federal agencies, who have been charged by the White House via executive order to <a href=\"https:\/\/www.whitehouse.gov\/briefing-room\/statements-releases\/2021\/12\/13\/fact-sheet-putting-the-public-first-improving-customer-experience-and-service-delivery-for-the-american-people\/\" target=\"_blank\">overhaul their customer service.<\/a> The Department of Veterans Affairs rolled out a chatbot last year.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">U.S. Citizenship and Immigration Services also has a chat service, cheerfully named \u201cEmma,\u201d that has been in place since 2018.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Chatbots are a tool being used more and more by federal agencies, who have been charged by the White House via executive order to overhaul customer service<\/p>\n","protected":false},"author":7,"featured_media":74368,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_meta-robots-noindex":"","_yoast_wpseo_meta-robots-nofollow":"","_yoast_wpseo_canonical":"","_acf":"","_yoast_wpseo_primary_category":56,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","_smg_distribution_targets":[]},"categories":[11,56,31,15,33,69],"tags":[],"coauthors":[3269],"class_list":["post-25542","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-fedlife","category-financial-planning","category-home","category-management","category-newsletters","category-pay-benefits"],"acf":{"subheadline":"","legacy_arc_id":"UBZL4OGMCRAM5JXVLP2PKYAZCA","arc_canonical_url":"\/fedlife\/financial-planning\/2023\/05\/01\/opmgov-introduces-a-chat-bot-to-answer-retirement-questions-for-feds\/","remove_feature_photo":false,"is_sponsored":false,"subtype":"","redirect_url":"","disable_inline_ads":false,"native_logo_pretext":"Presented By:"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.0 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>OPM.gov introduces chatbot that answers retirement questions - Federal Times<\/title>\n<meta name=\"description\" content=\"Chatbots are a tool being used more and more by federal agencies, who have been charged by the White House via executive order to overhaul customer service\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"OPM.gov introduces chatbot that answers retirement questions\" \/>\n<meta property=\"og:description\" content=\"Chatbots are a tool being used more and more by federal agencies, who have been charged by the White House via executive order to overhaul customer service\" \/>\n<meta property=\"og:url\" content=\"https:\/\/one.sightlinemg.com\/federaltimes\/fedlife\/financial-planning\/2023\/05\/01\/opmgov-introduces-a-chat-bot-to-answer-retirement-questions-for-feds\/\" \/>\n<meta property=\"og:site_name\" content=\"Federal Times\" \/>\n<meta property=\"article:published_time\" content=\"2023-05-01T21:15:16+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-08T05:03:03+00:00\" \/>\n<meta name=\"author\" content=\"Molly Weisner\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Molly Weisner\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\n\t    \"@context\": \"https:\\\/\\\/schema.org\",\n\t    \"@graph\": [\n\t        {\n\t            \"@type\": \"Article\",\n\t            \"@id\": \"https:\\\/\\\/one.sightlinemg.com\\\/federaltimes\\\/fedlife\\\/financial-planning\\\/2023\\\/05\\\/01\\\/opmgov-introduces-a-chat-bot-to-answer-retirement-questions-for-feds\\\/#article\",\n\t            \"isPartOf\": {\n\t                \"@id\": \"https:\\\/\\\/one.sightlinemg.com\\\/federaltimes\\\/fedlife\\\/financial-planning\\\/2023\\\/05\\\/01\\\/opmgov-introduces-a-chat-bot-to-answer-retirement-questions-for-feds\\\/\"\n\t            },\n\t            \"author\": {\n\t                \"name\": \"migration\",\n\t                \"@id\": \"https:\\\/\\\/one.sightlinemg.com\\\/federaltimes\\\/#\\\/schema\\\/person\\\/cc76c831bb37a926738c8391fca7a3b1\"\n\t            },\n\t            \"headline\": \"OPM.gov introduces chatbot that answers retirement questions\",\n\t            \"datePublished\": \"2023-05-01T21:15:16+00:00\",\n\t            \"dateModified\": \"2026-08-08T05:03:03+00:00\",\n\t            \"mainEntityOfPage\": {\n\t                \"@id\": \"https:\\\/\\\/one.sightlinemg.com\\\/federaltimes\\\/fedlife\\\/financial-planning\\\/2023\\\/05\\\/01\\\/opmgov-introduces-a-chat-bot-to-answer-retirement-questions-for-feds\\\/\"\n\t            },\n\t            \"wordCount\": 533,\n\t            \"commentCount\": 0,\n\t            \"publisher\": {\n\t                \"@id\": \"https:\\\/\\\/one.sightlinemg.com\\\/federaltimes\\\/#organization\"\n\t            },\n\t            \"image\": {\n\t                \"@id\": \"https:\\\/\\\/one.sightlinemg.com\\\/federaltimes\\\/fedlife\\\/financial-planning\\\/2023\\\/05\\\/01\\\/opmgov-introduces-a-chat-bot-to-answer-retirement-questions-for-feds\\\/#primaryimage\"\n\t            },\n\t            \"thumbnailUrl\": \"https:\\\/\\\/one.sightlinemg.com\\\/wp-content\\\/uploads\\\/2026\\\/08\\\/GettyImages-1407361683.jpg.jpg\",\n\t            \"articleSection\": [\n\t                \"FedLife\",\n\t                \"Financial Planning\",\n\t                \"Home\",\n\t                \"Inside the Agencies\",\n\t                \"Newsletters\",\n\t                \"Pay &amp; Benefits\"\n\t            ],\n\t            \"inLanguage\": \"en-US\",\n\t            \"potentialAction\": [\n\t                {\n\t                    \"@type\": \"CommentAction\",\n\t                    \"name\": \"Comment\",\n\t                    \"target\": [\n\t                        \"https:\\\/\\\/one.sightlinemg.com\\\/federaltimes\\\/fedlife\\\/financial-planning\\\/2023\\\/05\\\/01\\\/opmgov-introduces-a-chat-bot-to-answer-retirement-questions-for-feds\\\/#respond\"\n\t                    ]\n\t                }\n\t            ]\n\t        },\n\t        {\n\t            \"@type\": \"WebPage\",\n\t            \"@id\": \"https:\\\/\\\/one.sightlinemg.com\\\/federaltimes\\\/fedlife\\\/financial-planning\\\/2023\\\/05\\\/01\\\/opmgov-introduces-a-chat-bot-to-answer-retirement-questions-for-feds\\\/\",\n\t            \"url\": \"https:\\\/\\\/one.sightlinemg.com\\\/federaltimes\\\/fedlife\\\/financial-planning\\\/2023\\\/05\\\/01\\\/opmgov-introduces-a-chat-bot-to-answer-retirement-questions-for-feds\\\/\",\n\t            \"name\": \"OPM.gov introduces chatbot that answers retirement questions - Federal Times\",\n\t            \"isPartOf\": {\n\t                \"@id\": \"https:\\\/\\\/one.sightlinemg.com\\\/federaltimes\\\/#website\"\n\t            },\n\t            \"primaryImageOfPage\": {\n\t                \"@id\": \"https:\\\/\\\/one.sightlinemg.com\\\/federaltimes\\\/fedlife\\\/financial-planning\\\/2023\\\/05\\\/01\\\/opmgov-introduces-a-chat-bot-to-answer-retirement-questions-for-feds\\\/#primaryimage\"\n\t            },\n\t            \"image\": {\n\t                \"@id\": \"https:\\\/\\\/one.sightlinemg.com\\\/federaltimes\\\/fedlife\\\/financial-planning\\\/2023\\\/05\\\/01\\\/opmgov-introduces-a-chat-bot-to-answer-retirement-questions-for-feds\\\/#primaryimage\"\n\t            },\n\t            \"thumbnailUrl\": \"https:\\\/\\\/one.sightlinemg.com\\\/wp-content\\\/uploads\\\/2026\\\/08\\\/GettyImages-1407361683.jpg.jpg\",\n\t            \"datePublished\": \"2023-05-01T21:15:16+00:00\",\n\t            \"dateModified\": \"2026-08-08T05:03:03+00:00\",\n\t            \"description\": \"Chatbots are a tool being used more and more by federal agencies, who have been charged by the White House via executive order to overhaul customer service\",\n\t            \"breadcrumb\": {\n\t                \"@id\": \"https:\\\/\\\/one.sightlinemg.com\\\/federaltimes\\\/fedlife\\\/financial-planning\\\/2023\\\/05\\\/01\\\/opmgov-introduces-a-chat-bot-to-answer-retirement-questions-for-feds\\\/#breadcrumb\"\n\t            },\n\t            \"inLanguage\": \"en-US\",\n\t            \"potentialAction\": [\n\t                {\n\t                    \"@type\": \"ReadAction\",\n\t                    \"target\": [\n\t                        \"https:\\\/\\\/one.sightlinemg.com\\\/federaltimes\\\/fedlife\\\/financial-planning\\\/2023\\\/05\\\/01\\\/opmgov-introduces-a-chat-bot-to-answer-retirement-questions-for-feds\\\/\"\n\t                    ]\n\t                }\n\t            ]\n\t        },\n\t        {\n\t            \"@type\": \"ImageObject\",\n\t            \"inLanguage\": \"en-US\",\n\t            \"@id\": \"https:\\\/\\\/one.sightlinemg.com\\\/federaltimes\\\/fedlife\\\/financial-planning\\\/2023\\\/05\\\/01\\\/opmgov-introduces-a-chat-bot-to-answer-retirement-questions-for-feds\\\/#primaryimage\",\n\t            \"url\": \"https:\\\/\\\/one.sightlinemg.com\\\/wp-content\\\/uploads\\\/2026\\\/08\\\/GettyImages-1407361683.jpg.jpg\",\n\t            \"contentUrl\": \"https:\\\/\\\/one.sightlinemg.com\\\/wp-content\\\/uploads\\\/2026\\\/08\\\/GettyImages-1407361683.jpg.jpg\"\n\t        },\n\t        {\n\t            \"@type\": \"BreadcrumbList\",\n\t            \"@id\": \"https:\\\/\\\/one.sightlinemg.com\\\/federaltimes\\\/fedlife\\\/financial-planning\\\/2023\\\/05\\\/01\\\/opmgov-introduces-a-chat-bot-to-answer-retirement-questions-for-feds\\\/#breadcrumb\",\n\t            \"itemListElement\": [\n\t                {\n\t                    \"@type\": \"ListItem\",\n\t                    \"position\": 1,\n\t                    \"name\": \"Home\",\n\t                    \"item\": \"https:\\\/\\\/one.sightlinemg.com\\\/federaltimes\\\/\",\n\t                    \"ad_zone\": \"home\"\n\t                },\n\t                {\n\t                    \"@type\": \"ListItem\",\n\t                    \"position\": 2,\n\t                    \"name\": \"FedLife\",\n\t                    \"item\": \"https:\\\/\\\/one.sightlinemg.com\\\/federaltimes\\\/fedlife\\\/\",\n\t                    \"ad_zone\": \"fedlife\"\n\t                },\n\t                {\n\t                    \"@type\": \"ListItem\",\n\t                    \"position\": 3,\n\t                    \"name\": \"Financial Planning\",\n\t                    \"item\": \"https:\\\/\\\/one.sightlinemg.com\\\/federaltimes\\\/fedlife\\\/financial-planning\\\/\",\n\t                    \"ad_zone\": \"financial-planning\"\n\t                },\n\t                {\n\t                    \"@type\": \"ListItem\",\n\t                    \"position\": 4,\n\t                    \"name\": \"OPM.gov introduces chatbot that answers retirement questions\"\n\t                }\n\t            ]\n\t        },\n\t        {\n\t            \"@type\": \"WebSite\",\n\t            \"@id\": \"https:\\\/\\\/one.sightlinemg.com\\\/federaltimes\\\/#website\",\n\t            \"url\": \"https:\\\/\\\/one.sightlinemg.com\\\/federaltimes\\\/\",\n\t            \"name\": \"Federal Times\",\n\t            \"description\": \"Federal Times\",\n\t            \"publisher\": {\n\t                \"@id\": \"https:\\\/\\\/one.sightlinemg.com\\\/federaltimes\\\/#organization\"\n\t            },\n\t            \"potentialAction\": [\n\t                {\n\t                    \"@type\": \"SearchAction\",\n\t                    \"target\": {\n\t                        \"@type\": \"EntryPoint\",\n\t                        \"urlTemplate\": \"https:\\\/\\\/one.sightlinemg.com\\\/federaltimes\\\/?s={search_term_string}\"\n\t                    },\n\t                    \"query-input\": {\n\t                        \"@type\": \"PropertyValueSpecification\",\n\t                        \"valueRequired\": true,\n\t                        \"valueName\": \"search_term_string\"\n\t                    }\n\t                }\n\t            ],\n\t            \"inLanguage\": \"en-US\"\n\t        },\n\t        {\n\t            \"@type\": \"Organization\",\n\t            \"@id\": \"https:\\\/\\\/one.sightlinemg.com\\\/federaltimes\\\/#organization\",\n\t            \"name\": \"Federal Times\",\n\t            \"url\": \"https:\\\/\\\/one.sightlinemg.com\\\/federaltimes\\\/\",\n\t            \"logo\": {\n\t                \"@type\": \"ImageObject\",\n\t                \"inLanguage\": \"en-US\",\n\t                \"@id\": \"https:\\\/\\\/one.sightlinemg.com\\\/federaltimes\\\/#\\\/schema\\\/logo\\\/image\\\/\",\n\t                \"url\": \"https:\\\/\\\/one.sightlinemg.com\\\/wp-content\\\/uploads\\\/2026\\\/06\\\/federal-logo-white.png\",\n\t                \"contentUrl\": \"https:\\\/\\\/one.sightlinemg.com\\\/wp-content\\\/uploads\\\/2026\\\/06\\\/federal-logo-white.png\",\n\t                \"caption\": \"Federal Times\"\n\t            },\n\t            \"image\": {\n\t                \"@id\": \"https:\\\/\\\/one.sightlinemg.com\\\/federaltimes\\\/#\\\/schema\\\/logo\\\/image\\\/\"\n\t            }\n\t        },\n\t        {\n\t            \"@type\": \"Person\",\n\t            \"@id\": \"https:\\\/\\\/one.sightlinemg.com\\\/federaltimes\\\/#\\\/schema\\\/person\\\/cc76c831bb37a926738c8391fca7a3b1\",\n\t            \"name\": \"migration\",\n\t            \"image\": {\n\t                \"@type\": \"ImageObject\",\n\t                \"inLanguage\": \"en-US\",\n\t                \"@id\": \"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/9e8d47be443ce94ce7fc357677b5f9c70235bb1f59e7267a102a74af58c04f59?s=96&d=mm&r=gcf4cb6ee0ec29e49e7a963234e4340ec\",\n\t                \"url\": \"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/9e8d47be443ce94ce7fc357677b5f9c70235bb1f59e7267a102a74af58c04f59?s=96&d=mm&r=g\",\n\t                \"contentUrl\": \"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/9e8d47be443ce94ce7fc357677b5f9c70235bb1f59e7267a102a74af58c04f59?s=96&d=mm&r=g\",\n\t                \"caption\": \"migration\"\n\t            },\n\t            \"url\": \"https:\\\/\\\/one.sightlinemg.com\\\/federaltimes\\\/author\\\/migration\\\/\"\n\t        }\n\t    ]\n\t}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"OPM.gov introduces chatbot that answers retirement questions - Federal Times","description":"Chatbots are a tool being used more and more by federal agencies, who have been charged by the White House via executive order to overhaul customer service","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"en_US","og_type":"article","og_title":"OPM.gov introduces chatbot that answers retirement questions","og_description":"Chatbots are a tool being used more and more by federal agencies, who have been charged by the White House via executive order to overhaul customer service","og_url":"https:\/\/one.sightlinemg.com\/federaltimes\/fedlife\/financial-planning\/2023\/05\/01\/opmgov-introduces-a-chat-bot-to-answer-retirement-questions-for-feds\/","og_site_name":"Federal Times","article_published_time":"2023-05-01T21:15:16+00:00","article_modified_time":"2026-08-08T05:03:03+00:00","author":"Molly Weisner","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Molly Weisner","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/one.sightlinemg.com\/federaltimes\/fedlife\/financial-planning\/2023\/05\/01\/opmgov-introduces-a-chat-bot-to-answer-retirement-questions-for-feds\/#article","isPartOf":{"@id":"https:\/\/one.sightlinemg.com\/federaltimes\/fedlife\/financial-planning\/2023\/05\/01\/opmgov-introduces-a-chat-bot-to-answer-retirement-questions-for-feds\/"},"author":{"name":"migration","@id":"https:\/\/one.sightlinemg.com\/federaltimes\/#\/schema\/person\/cc76c831bb37a926738c8391fca7a3b1"},"headline":"OPM.gov introduces chatbot that answers retirement questions","datePublished":"2023-05-01T21:15:16+00:00","dateModified":"2026-08-08T05:03:03+00:00","mainEntityOfPage":{"@id":"https:\/\/one.sightlinemg.com\/federaltimes\/fedlife\/financial-planning\/2023\/05\/01\/opmgov-introduces-a-chat-bot-to-answer-retirement-questions-for-feds\/"},"wordCount":533,"commentCount":0,"publisher":{"@id":"https:\/\/one.sightlinemg.com\/federaltimes\/#organization"},"image":{"@id":"https:\/\/one.sightlinemg.com\/federaltimes\/fedlife\/financial-planning\/2023\/05\/01\/opmgov-introduces-a-chat-bot-to-answer-retirement-questions-for-feds\/#primaryimage"},"thumbnailUrl":"https:\/\/one.sightlinemg.com\/wp-content\/uploads\/2026\/08\/GettyImages-1407361683.jpg.jpg","articleSection":["FedLife","Financial Planning","Home","Inside the Agencies","Newsletters","Pay &amp; Benefits"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/one.sightlinemg.com\/federaltimes\/fedlife\/financial-planning\/2023\/05\/01\/opmgov-introduces-a-chat-bot-to-answer-retirement-questions-for-feds\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/one.sightlinemg.com\/federaltimes\/fedlife\/financial-planning\/2023\/05\/01\/opmgov-introduces-a-chat-bot-to-answer-retirement-questions-for-feds\/","url":"https:\/\/one.sightlinemg.com\/federaltimes\/fedlife\/financial-planning\/2023\/05\/01\/opmgov-introduces-a-chat-bot-to-answer-retirement-questions-for-feds\/","name":"OPM.gov introduces chatbot that answers retirement questions - Federal Times","isPartOf":{"@id":"https:\/\/one.sightlinemg.com\/federaltimes\/#website"},"primaryImageOfPage":{"@id":"https:\/\/one.sightlinemg.com\/federaltimes\/fedlife\/financial-planning\/2023\/05\/01\/opmgov-introduces-a-chat-bot-to-answer-retirement-questions-for-feds\/#primaryimage"},"image":{"@id":"https:\/\/one.sightlinemg.com\/federaltimes\/fedlife\/financial-planning\/2023\/05\/01\/opmgov-introduces-a-chat-bot-to-answer-retirement-questions-for-feds\/#primaryimage"},"thumbnailUrl":"https:\/\/one.sightlinemg.com\/wp-content\/uploads\/2026\/08\/GettyImages-1407361683.jpg.jpg","datePublished":"2023-05-01T21:15:16+00:00","dateModified":"2026-08-08T05:03:03+00:00","description":"Chatbots are a tool being used more and more by federal agencies, who have been charged by the White House via executive order to overhaul customer service","breadcrumb":{"@id":"https:\/\/one.sightlinemg.com\/federaltimes\/fedlife\/financial-planning\/2023\/05\/01\/opmgov-introduces-a-chat-bot-to-answer-retirement-questions-for-feds\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/one.sightlinemg.com\/federaltimes\/fedlife\/financial-planning\/2023\/05\/01\/opmgov-introduces-a-chat-bot-to-answer-retirement-questions-for-feds\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/one.sightlinemg.com\/federaltimes\/fedlife\/financial-planning\/2023\/05\/01\/opmgov-introduces-a-chat-bot-to-answer-retirement-questions-for-feds\/#primaryimage","url":"https:\/\/one.sightlinemg.com\/wp-content\/uploads\/2026\/08\/GettyImages-1407361683.jpg.jpg","contentUrl":"https:\/\/one.sightlinemg.com\/wp-content\/uploads\/2026\/08\/GettyImages-1407361683.jpg.jpg"},{"@type":"BreadcrumbList","@id":"https:\/\/one.sightlinemg.com\/federaltimes\/fedlife\/financial-planning\/2023\/05\/01\/opmgov-introduces-a-chat-bot-to-answer-retirement-questions-for-feds\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/one.sightlinemg.com\/federaltimes\/","ad_zone":"home"},{"@type":"ListItem","position":2,"name":"FedLife","item":"https:\/\/one.sightlinemg.com\/federaltimes\/fedlife\/","ad_zone":"fedlife"},{"@type":"ListItem","position":3,"name":"Financial Planning","item":"https:\/\/one.sightlinemg.com\/federaltimes\/fedlife\/financial-planning\/","ad_zone":"financial-planning"},{"@type":"ListItem","position":4,"name":"OPM.gov introduces chatbot that answers retirement questions"}]},{"@type":"WebSite","@id":"https:\/\/one.sightlinemg.com\/federaltimes\/#website","url":"https:\/\/one.sightlinemg.com\/federaltimes\/","name":"Federal Times","description":"Federal Times","publisher":{"@id":"https:\/\/one.sightlinemg.com\/federaltimes\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/one.sightlinemg.com\/federaltimes\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/one.sightlinemg.com\/federaltimes\/#organization","name":"Federal Times","url":"https:\/\/one.sightlinemg.com\/federaltimes\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/one.sightlinemg.com\/federaltimes\/#\/schema\/logo\/image\/","url":"https:\/\/one.sightlinemg.com\/wp-content\/uploads\/2026\/06\/federal-logo-white.png","contentUrl":"https:\/\/one.sightlinemg.com\/wp-content\/uploads\/2026\/06\/federal-logo-white.png","caption":"Federal Times"},"image":{"@id":"https:\/\/one.sightlinemg.com\/federaltimes\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/one.sightlinemg.com\/federaltimes\/#\/schema\/person\/cc76c831bb37a926738c8391fca7a3b1","name":"migration","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/9e8d47be443ce94ce7fc357677b5f9c70235bb1f59e7267a102a74af58c04f59?s=96&d=mm&r=gcf4cb6ee0ec29e49e7a963234e4340ec","url":"https:\/\/secure.gravatar.com\/avatar\/9e8d47be443ce94ce7fc357677b5f9c70235bb1f59e7267a102a74af58c04f59?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/9e8d47be443ce94ce7fc357677b5f9c70235bb1f59e7267a102a74af58c04f59?s=96&d=mm&r=g","caption":"migration"},"url":"https:\/\/one.sightlinemg.com\/federaltimes\/author\/migration\/"}]}},"jetpack_sharing_enabled":true,"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"Federal Times","distributor_original_site_url":"https:\/\/one.sightlinemg.com\/federaltimes","push-errors":false,"jetpack_featured_media_url":"https:\/\/one.sightlinemg.com\/wp-content\/uploads\/2026\/08\/GettyImages-1407361683.jpg.jpg","_links":{"self":[{"href":"https:\/\/one.sightlinemg.com\/federaltimes\/wp-json\/wp\/v2\/posts\/25542","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/one.sightlinemg.com\/federaltimes\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/one.sightlinemg.com\/federaltimes\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/one.sightlinemg.com\/federaltimes\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/one.sightlinemg.com\/federaltimes\/wp-json\/wp\/v2\/comments?post=25542"}],"version-history":[{"count":1,"href":"https:\/\/one.sightlinemg.com\/federaltimes\/wp-json\/wp\/v2\/posts\/25542\/revisions"}],"predecessor-version":[{"id":25554,"href":"https:\/\/one.sightlinemg.com\/federaltimes\/wp-json\/wp\/v2\/posts\/25542\/revisions\/25554"}],"wp:attachment":[{"href":"https:\/\/one.sightlinemg.com\/federaltimes\/wp-json\/wp\/v2\/media?parent=25542"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/one.sightlinemg.com\/federaltimes\/wp-json\/wp\/v2\/categories?post=25542"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/one.sightlinemg.com\/federaltimes\/wp-json\/wp\/v2\/tags?post=25542"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/one.sightlinemg.com\/federaltimes\/wp-json\/wp\/v2\/coauthors?post=25542"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}