{"id":25781,"date":"2023-04-12T16:00:36","date_gmt":"2023-04-12T16:00:36","guid":{"rendered":"https:\/\/one.sightlinemg.com\/federaltimes\/uncategorized\/2023\/04\/12\/social-security-administration-ranks-as-worst-federal-workplace\/"},"modified":"2026-08-08T05:06:58","modified_gmt":"2026-08-08T05:06:58","slug":"social-security-administration-ranks-as-worst-federal-workplace","status":"publish","type":"post","link":"https:\/\/one.sightlinemg.com\/federaltimes\/fedlife\/lifestyle\/2023\/04\/12\/social-security-administration-ranks-as-worst-federal-workplace\/","title":{"rendered":"Social Security Administration ranks as worst federal workplace"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><i>Editor\u2019s note: This story was updated at 10:47 a.m. EST on April 13 to include a statement from an agency spokesperson. <\/i><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The results are in, and the Social Security Administration took last place among the best places to work in the federal government.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Each year, the nonprofit Partnership for Public Service analyzes job satisfaction among federal workers and ranks agencies against that by size. These rankings permeate conversations between government leaders and employees year-round, especially with agencies in fierce competition with each other and the private sector for talent.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The results for 2022 are also a harbinger of federal workforce attitudes and, perhaps, shifts. And this year, the results show a discouraging trend: Federal employee engagement and satisfaction fell for the second year in a row, and only four of the 17 large agencies improved their score from 2021, according to the <a href=\"https:\/\/bestplacestowork.org\/rankings\/?view=overall&#038;size=large&#038;category=leadership&#038;\" target=\"_blank\">survey<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cWhile the Biden administration has prioritized investing in its workforce, from recruitment practices to pay increases, this year\u2019s rankings point to a troubling two-year decline in employee engagement, a clear warning signal that leaders across government need to urgently and proactively address,\u201d said Max Stier, president and CEO of the Partnership for Public Service, in a statement.<\/p>\n\n\n\t<aside class=\"smg-interstitial-link wp-block-smg-interstitial-link\">\n\t\t<a href=\"https:\/\/one.sightlinemg.com\/federaltimes\/fedlife\/career\/2022\/10\/20\/one-in-3-federal-employees-fully-back-in-office-survey-finds\/\" class=\"smg-interstitial-link__inner\">\n\t\t\t\t\t\t\t<div class=\"smg-interstitial-link__media\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"196\" src=\"https:\/\/one.sightlinemg.com\/wp-content\/uploads\/2026\/08\/AP22004773174840.jpg.jpg?w=300\" class=\"smg-interstitial-link__image wp-post-image\" alt=\"\" \/>\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"smg-interstitial-link__content\">\n\t\t\t\t<span class=\"smg-interstitial-link__kicker\">Related<\/span>\n\t\t\t\t<h3 class=\"smg-interstitial-link__title\">Only 1 in 3 federal employees fully back in office, survey finds<\/h3>\n\t\t\t\t\t\t\t\t\t<p class=\"smg-interstitial-link__excerpt\">Pre-pandemic, almost a third of respondents reported having an approved telework agreement.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/a>\n\t<\/aside>\n\t\n\n\n<p class=\"wp-block-paragraph\">The overall rankings are determined by a \u201cemployee engagement and satisfaction\u201d score, which assigns a combined value to three questions from the U.S. Office of Personnel Management\u2019s Federal Employee Viewpoint Survey conducted last summer.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This weighted score measures how highly employees would recommend their agency and how satisfied they are with the work and their organization.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In this year\u2019s poll, employees indicated feeling less empowered to have a say in decisions that affect their work and less recognized for their performance on the job. On the bright side, a <a href=\"https:\/\/www.axios.com\/2023\/04\/04\/gen-z-jobs-employers-google-tesla-patagonia\" target=\"_blank\">poll by Axios and Generation Lab <\/a>showed college students and recent graduates saw the federal government as a \u201cdream employer,\u201d behind Google.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Federal Times previewed the best-performing agencies last month. To see the winners in each category, read that <a href=\"https:\/\/www.federaltimes.com\/fedlife\/career\/2023\/03\/29\/is-your-agency-among-the-10-best-places-to-work-in-government\/\" target=\"_blank\">story here. <\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Small Business Administration and the Federal Election Commission improved the most among midsize and small agencies, respectively. Impressively, the Field Service of the Railroad Retirement Board jumped up 74 spots among agency subcomponents.<\/p>\n\n\n\t<aside class=\"smg-interstitial-link wp-block-smg-interstitial-link\">\n\t\t<a href=\"https:\/\/one.sightlinemg.com\/federaltimes\/management\/2021\/06\/30\/pandemic-response-drives-the-best-federal-workplaces\/\" class=\"smg-interstitial-link__inner\">\n\t\t\t\t\t\t\t<div class=\"smg-interstitial-link__media\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/one.sightlinemg.com\/wp-content\/uploads\/2026\/08\/GettyImages-1262300935.jpg.jpg?w=300\" class=\"smg-interstitial-link__image wp-post-image\" alt=\"\" \/>\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"smg-interstitial-link__content\">\n\t\t\t\t<span class=\"smg-interstitial-link__kicker\">Related<\/span>\n\t\t\t\t<h3 class=\"smg-interstitial-link__title\">Pandemic response drives the best federal workplaces<\/h3>\n\t\t\t\t\t\t\t\t\t<p class=\"smg-interstitial-link__excerpt\">Agencies that were prepared for the changes brought about by the pandemic also proved to be top-rated places to work in the federal government in 2020.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/a>\n\t<\/aside>\n\t\n\n\n<h1 class=\"wp-block-heading\">Large agencies<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Among large agencies, <a href=\"https:\/\/www.federaltimes.com\/management\/career\/2023\/04\/10\/telework-can-aid-understaffed-social-security-administration-union\/\" target=\"_blank\">the Social Security Administration<\/a> received the lowest score, falling further from where it stood in 2021. The agency employs almost 60,000 workers, though that number is far below what employees say is needed to rebuild the workforce that fell to its lowest level in 25 years during the pandemic.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The agency also lacks a Senate-confirmed agency head. Kilolo Kijakazi took over as acting commissioner in 2021, though the Biden administration has yet to nominate a full-time commissioner or deputy.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A <a href=\"https:\/\/www.vanhollen.senate.gov\/news\/press-releases\/van-hollen-brown-colleagues-urge-biden-to-fill-leadership-posts-at-social-security-administration\" target=\"_blank\">group of lawmakers<\/a> said in September that SSA\u2019s labor-management problems worsened under the Trump administration, when \u201cSSA was among the most hostile agencies in the federal government.\u201d Permanent leadership will help, they said, but union officials in an April 10 press conference told reporters that\u2019s not an excuse for not addressing pressing issues.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">SSA also represented the second lowest-ranking agency subcomponent, with its Office of Inspector General at 431 among 432 internal offices.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cSSA is consistently in the basement when it comes to rankings of Best Places to Work in the Federal Government,\u201d said Rich Couture, a union representative at a press conference on April 10. \u201cSSA\u2019s ranking has steadily dropped from second place in 2011. SSA\u2019s employees have consistently stated in successive [Federal Employee Viewpoint] surveys that senior ad agency leadership does not listen to their concerns when creating agency policy or and making decisions that affect their jobs.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cWe recognize that our employees\u2019 day-to-day perspective is affected by their workloads,\u201d said Mark Hinkle, a spokesperson for the agency in a statement to Federal Times. \u201cActing Commissioner Kijakazi has been sounding the alarm about the impact of the pandemic combined with insufficient and inconsistent funding.&nbsp;We are working diligently to increase staffing at SSA to attain greater balance in our workloads and improve service, which is also a pressure point for employees.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The agency also said that it has sought and received special hiring authorities to speed up the hiring and onboarding processes. It has been able to bring on more than 3,200 new agency hires through mid-March and attrition slowed so far this fiscal year, according to SSA. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cThe acting commissioner\u2019s message to employees is, \u2018I hear you.&nbsp; I know how hard you are working to serve the public and I thank you for that.&nbsp; Hang on\u2026help is on the way,\u2019\u201d Hinkle said. <\/p>\n\n\n\t<aside class=\"smg-interstitial-link wp-block-smg-interstitial-link\">\n\t\t<a href=\"https:\/\/one.sightlinemg.com\/federaltimes\/management\/career-management\/2023\/04\/10\/telework-can-aid-understaffed-social-security-administration-union\/\" class=\"smg-interstitial-link__inner\">\n\t\t\t\t\t\t\t<div class=\"smg-interstitial-link__media\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"203\" src=\"https:\/\/one.sightlinemg.com\/wp-content\/uploads\/2026\/08\/AP18156666990093.jpg_54bf54.jpg?w=300\" class=\"smg-interstitial-link__image wp-post-image\" alt=\"\" \/>\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"smg-interstitial-link__content\">\n\t\t\t\t<span class=\"smg-interstitial-link__kicker\">Related<\/span>\n\t\t\t\t<h3 class=\"smg-interstitial-link__title\">Telework can aid understaffed Social Security Administration: union<\/h3>\n\t\t\t\t\t\t\t\t\t<p class=\"smg-interstitial-link__excerpt\">Resignations unrelated to retirement at the agency surged 274% from fiscal 2017 to 2022.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/a>\n\t<\/aside>\n\t\n\n\n<p class=\"wp-block-paragraph\">The U.S. Department of Homeland Security was second to last, following the Departments of Justice, State, the Navy and Agriculture to make up the bottom six agencies.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Notably, USDA was the most improved large agency with a one point increase from its 2021 score.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Mid-size agencies<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">In the mid-size category, the worst performing agency this year is the <a href=\"https:\/\/bestplacestowork.org\/rankings\/detail\/?c=FQ00\">Court Services and Offender Supervision Agency<\/a> \u2014 an agency homed in Washington, D.C. that provides pretrial services and oversees probation and parole.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The National Labor Relations Board, U.S. Agency for Global Media, Consumer Financial Protection Bureau and U.S. Agency for International Development also ranked lowest.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Small agencies and subcomponents<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The <a href=\"https:\/\/bestplacestowork.org\/rankings\/detail\/?c=EB00\">Export-Import Bank of the United States<\/a>, the official export credit agency of the federal government, was the worst ranking small agency, following the Office of the U.S. Trade Representative, International Boundary and Water Commission, National Gallery of Art and the Federal Election Commission.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">And out of the 432 agency subcomponents, the Federal Bureau of Prisons with the U.S. Department of Justice ranked last.<\/p>\n\n\n\t<aside class=\"smg-interstitial-link wp-block-smg-interstitial-link\">\n\t\t<a href=\"https:\/\/one.sightlinemg.com\/federaltimes\/federal-oversight\/watchdogs\/2023\/02\/23\/sexual-harassment-of-corrections-staff-plagues-bureau-of-prisons\/\" class=\"smg-interstitial-link__inner\">\n\t\t\t\t\t\t\t<div class=\"smg-interstitial-link__media\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"169\" src=\"https:\/\/one.sightlinemg.com\/wp-content\/uploads\/2026\/08\/Cover_2-Cropped.jpg.jpg?w=300\" class=\"smg-interstitial-link__image wp-post-image\" alt=\"\" \/>\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"smg-interstitial-link__content\">\n\t\t\t\t<span class=\"smg-interstitial-link__kicker\">Related<\/span>\n\t\t\t\t<h3 class=\"smg-interstitial-link__title\">Sexual harassment of corrections staff plagues Bureau of Prisons<\/h3>\n\t\t\t\t\t\t\t\t\t<p class=\"smg-interstitial-link__excerpt\">Correctional officers also work more overtime on average than any other BOP position.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/a>\n\t<\/aside>\n\t\n\n\n<p class=\"wp-block-paragraph\">Other low-ranking offices in that category include the Countering Weapons of Mass Destruction office within the Department of Homeland Security and the Trade and Foreign Agricultural Affairs at the Department of Agriculture.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Partnership for Public <a href=\"https:\/\/nam04.safelinks.protection.outlook.com\/?url=https%3A%2F%2Fourpublicservice.org%2F&#038;data=05%7C01%7Cmolly.weisner%40federaltimes.com%7C41c761fc4edb4aca3f3908db3b0a9e18%7C1d5c96e57ee2446dbed8d0f8c50edea5%7C1%7C0%7C638168689051290748%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&#038;sdata=PgDCVZjyin%2BnKVxYJieEIS%2BpFpM2OH9EMiVlHzkYUSk%3D&#038;reserved=0\">Service<\/a> worked with management consulting firm<a href=\"https:\/\/nam04.safelinks.protection.outlook.com\/?url=https%3A%2F%2Fwww.bcg.com%2Findustries%2Fpublic-sector%2Fus-public-sector-and-government&#038;data=05%7C01%7Cmolly.weisner%40federaltimes.com%7C41c761fc4edb4aca3f3908db3b0a9e18%7C1d5c96e57ee2446dbed8d0f8c50edea5%7C1%7C0%7C638168689051290748%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&#038;sdata=lHi3D5C1yDgOH7pEo70tzVho8%2BMX0oALEfCBlcJ0EoI%3D&#038;reserved=0\"> <\/a><a href=\"https:\/\/nam04.safelinks.protection.outlook.com\/?url=https%3A%2F%2Fwww.bcg.com%2Findustries%2Fpublic-sector%2Fus-public-sector-and-government&#038;data=05%7C01%7Cmolly.weisner%40federaltimes.com%7C41c761fc4edb4aca3f3908db3b0a9e18%7C1d5c96e57ee2446dbed8d0f8c50edea5%7C1%7C0%7C638168689051446967%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&#038;sdata=NpQk8sYn4bb3DzSfafTsJ0h09tEjG9VVXp2WFZ2t6uI%3D&#038;reserved=0\">Boston Consulting Grou<\/a><a href=\"https:\/\/nam04.safelinks.protection.outlook.com\/?url=https%3A%2F%2Fwww.bcg.com%2Findustries%2Fpublic-sector%2Fus-public-sector-and-government&#038;data=05%7C01%7Cmolly.weisner%40federaltimes.com%7C41c761fc4edb4aca3f3908db3b0a9e18%7C1d5c96e57ee2446dbed8d0f8c50edea5%7C1%7C0%7C638168689051446967%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&#038;sdata=NpQk8sYn4bb3DzSfafTsJ0h09tEjG9VVXp2WFZ2t6uI%3D&#038;reserved=0\">p<\/a><a href=\"https:\/\/nam04.safelinks.protection.outlook.com\/?url=https%3A%2F%2Fwww.bcg.com%2Findustries%2Fpublic-sector%2Fus-public-sector-and-government&#038;data=05%7C01%7Cmolly.weisner%40federaltimes.com%7C41c761fc4edb4aca3f3908db3b0a9e18%7C1d5c96e57ee2446dbed8d0f8c50edea5%7C1%7C0%7C638168689051446967%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&#038;sdata=NpQk8sYn4bb3DzSfafTsJ0h09tEjG9VVXp2WFZ2t6uI%3D&#038;reserved=0\"> <\/a>to analyze this year\u2019s results. The results are based on the <a href=\"https:\/\/www.federaltimes.com\/management\/2021\/04\/26\/teleworking-feds-were-far-happier-with-their-jobs-in-2020\/\">Federal Employee Viewpoint Survey<\/a>, which is administered by the Office of Personnel Management each year.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The 2022 rankings include 506 federal agencies and subcomponents, the most in the history of Best Places to Work, which is broken up into 17 large agencies, 27 midsize agencies, 30 small agencies and 432 subcomponents.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This is the 17th year of the Partnerships\u2019 rankings.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Federal employee engagement and satisfaction fell for the second year in a row and only four of the 17 large agencies improved their score from 2021.<\/p>\n","protected":false},"author":7,"featured_media":74454,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_meta-robots-noindex":"","_yoast_wpseo_meta-robots-nofollow":"","_yoast_wpseo_canonical":"","_acf":"","_yoast_wpseo_primary_category":58,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","_smg_distribution_targets":[]},"categories":[66,11,31,15,58,33],"tags":[],"coauthors":[3269],"class_list":["post-25781","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-career-management","category-fedlife","category-home","category-management","category-lifestyle","category-newsletters"],"acf":{"subheadline":"","legacy_arc_id":"IM55AX2KINFVPHKPGERRC2ZOAU","arc_canonical_url":"\/fedlife\/lifestyle\/2023\/04\/12\/social-security-administration-ranks-as-worst-federal-workplace\/","remove_feature_photo":false,"is_sponsored":false,"subtype":"","redirect_url":"","disable_inline_ads":false,"native_logo_pretext":"Presented By:"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.0 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Social Security Administration ranks as worst federal workplace - Federal Times<\/title>\n<meta name=\"description\" content=\"Federal employee engagement and satisfaction fell for the second year in a row and only four of the 17 large agencies improved their score from 2021.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Social Security Administration ranks as worst federal workplace\" \/>\n<meta property=\"og:description\" content=\"Federal employee engagement and satisfaction fell for the second year in a row and only four of the 17 large agencies improved their score from 2021.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/one.sightlinemg.com\/federaltimes\/fedlife\/lifestyle\/2023\/04\/12\/social-security-administration-ranks-as-worst-federal-workplace\/\" \/>\n<meta property=\"og:site_name\" content=\"Federal Times\" \/>\n<meta property=\"article:published_time\" content=\"2023-04-12T16:00:36+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-08T05:06:58+00:00\" \/>\n<meta name=\"author\" content=\"Molly Weisner\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Molly Weisner\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\n\t    \"@context\": \"https:\\\/\\\/schema.org\",\n\t    \"@graph\": [\n\t        {\n\t            \"@type\": \"Article\",\n\t            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