{"id":26274,"date":"2023-02-10T17:08:44","date_gmt":"2023-02-10T17:08:44","guid":{"rendered":"https:\/\/one.sightlinemg.com\/federaltimes\/uncategorized\/2023\/02\/10\/most-hud-computers-missed-security-checkups-amid-pandemic-telework-ig\/"},"modified":"2026-08-08T05:00:16","modified_gmt":"2026-08-08T05:00:16","slug":"most-hud-computers-missed-security-checkups-amid-pandemic-telework-ig","status":"publish","type":"post","link":"https:\/\/one.sightlinemg.com\/federaltimes\/federal-oversight\/watchdogs\/2023\/02\/10\/most-hud-computers-missed-security-checkups-amid-pandemic-telework-ig\/","title":{"rendered":"Most HUD computers missed security checkups amid pandemic telework: IG"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">The U.S. Department of Housing and Urban Development\u2019s IT infrastructure stumbled under pandemic telework, leaving nearly two-thirds of employees\u2019 computers without security checkups for more than 200 days, <a href=\"https:\/\/www.hudoig.gov\/sites\/default\/files\/2023-01\/2023-FO-0008.pdf\" target=\"_blank\">an internal watchdog<\/a> found.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Significant delays in computer security updates, months of network issues and lack of enforcement of password expiration policy collectively made the agency more prone to cyber attacks and beleaguered its tech help desk, HUD\u2019s inspector general said.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cAlthough HUD experienced challenges during mandatory telework, HUD continued its operations; increased network capacity; and plans to make additional network improvements &#8230; and potentially replace its help desk system,\u201d the IG said in a report. \u201cHUD encourages and supports the use of telework to enhance its work and the work and life of its employees.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The agency joined others in deploying mandatory telework for its employees in March 2020 following the White House\u2019s declaration of a national emergency in response to rising cases of the coronavirus. To aid with the sudden transition, Congress passed the CARES Act, which provided $35 million to HUD in support of IT and telework needs, among others.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Prior to the transition catalyzed by the pandemic, the agency reported 20% of its employees regularly teleworked three or more days per week and 26% teleworked one to two days. But once the 7,000-large agency moved to a near <a href=\"https:\/\/www.federaltimes.com\/management\/pay-benefits\/2022\/08\/11\/union-takes-department-of-housing-and-urban-development-to-arbitration-over-remote-work\/\" target=\"_blank\">full-time telework schedule,<\/a> more employees than before needed simultaneous remote access to HUD\u2019s network, \u201cwhich presented unique risks and security requirements,\u201d the OIG report said.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">One of the challenges was that the agency\u2019s virtual private network bandwidth was not able to accommodate the increase, leading to employees having difficulty maintaining connections, sending emails, accessing systems and taking on daily tasks.<\/p>\n\n\n\t<aside class=\"smg-interstitial-link wp-block-smg-interstitial-link\">\n\t\t<a href=\"https:\/\/one.sightlinemg.com\/federaltimes\/management\/2022\/08\/11\/union-takes-department-of-housing-and-urban-development-to-arbitration-over-remote-work\/\" class=\"smg-interstitial-link__inner\">\n\t\t\t\t\t\t\t<div class=\"smg-interstitial-link__media\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"225\" src=\"https:\/\/one.sightlinemg.com\/wp-content\/uploads\/2026\/08\/635677098050182935-department-of-housing-and-urban-developmentjpeg.jpg?w=300\" class=\"smg-interstitial-link__image wp-post-image\" alt=\"\" \/>\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"smg-interstitial-link__content\">\n\t\t\t\t<span class=\"smg-interstitial-link__kicker\">Related<\/span>\n\t\t\t\t<h3 class=\"smg-interstitial-link__title\">Union takes Department of Housing and Urban Development to arbitration over remote work<\/h3>\n\t\t\t\t\t\t\t\t\t<p class=\"smg-interstitial-link__excerpt\">Union leaders said exclusion from remote work fails to consider how reentry imposes commuting costs amid soaring gas prices and hardships on employees who are caregivers.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/a>\n\t<\/aside>\n\t\n\n\n<p class=\"wp-block-paragraph\">\u201cNetwork performance issues could affect HUD\u2019s ability to accomplish its mission,\u201d the report said. \u201cFor example, even relatively minor interruptions to processing electronically maintained information can result in inaccurate and incomplete data or have financial impacts, such as transactions\u2019 not fully processing. These performance issues occurred at a time when HUD was managing billions of dollars in grants because of COVID-19.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Between March and June 2020 there were 5,949 help desk tickets related to VPN issues. The agency has a national help desk that provides employees with technical support 24 hours a day, seven days a week.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The overloaded VPN also created made it difficult for employees to run timely security updates on their computers that close loopholes for cyber criminals. Roughly 5,100 HUD computers did not receive security check-ups for more than 200 days, the report found.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">That raised red flags about weakened protections against threats, which had an outsized impact during the pandemic as cybercrime shifted from targeting individuals and small businesses to major corporations, governments and critical infrastructure during the pandemic, <a href=\"https:\/\/www.interpol.int\/en\/News-and-Events\/News\/2020\/INTERPOL-report-shows-alarming-rate-of-cyberattacks-during-COVID-19\" target=\"_blank\">according to Interpol. <\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vulnerability at HUD was compounded by the fact the agency also did not enforce its password policy because the VPN couldn\u2019t handle it.<\/p>\n\n\n\t<aside class=\"smg-interstitial-link wp-block-smg-interstitial-link\">\n\t\t<a href=\"https:\/\/one.sightlinemg.com\/federaltimes\/federal-oversight\/watchdogs\/2023\/01\/10\/1-in-5-government-passwords-were-cracked-by-interiors-own-hack\/\" class=\"smg-interstitial-link__inner\">\n\t\t\t\t\t\t\t<div class=\"smg-interstitial-link__media\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"169\" src=\"https:\/\/one.sightlinemg.com\/wp-content\/uploads\/2026\/08\/GettyImages-1182226451.jpg.jpg?w=300\" class=\"smg-interstitial-link__image wp-post-image\" alt=\"\" \/>\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"smg-interstitial-link__content\">\n\t\t\t\t<span class=\"smg-interstitial-link__kicker\">Related<\/span>\n\t\t\t\t<h3 class=\"smg-interstitial-link__title\">1 in 5 government passwords were cracked by Interior\u2019s own hack<\/h3>\n\t\t\t\t\t\t\t\t\t<p class=\"smg-interstitial-link__excerpt\">Find out if you&#039;re using the most common password at the department.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/a>\n\t<\/aside>\n\t\n\n\n<p class=\"wp-block-paragraph\">\u201cWhile under mandatory telework during the COVID-19 pandemic, HUD made a risk based decision to not enforce its password policy,\u201d the report said. \u201cHowever, after mandatory telework was lifted, HUD was still not enforcing the policy more than two years later.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">HUD responded that it has increased the network capacity of its data centers in July 2020, boosted the number of VPN licenses for each data center and split users between its primary and backup data centers to reduce the load on its VPN.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The U.S. Department of Housing and Urban Development\u2019s IT infrastructure struggled under pandemic telework.<\/p>\n","protected":false},"author":7,"featured_media":74787,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_meta-robots-noindex":"","_yoast_wpseo_meta-robots-nofollow":"","_yoast_wpseo_canonical":"","_acf":"","_yoast_wpseo_primary_category":40,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","_smg_distribution_targets":[]},"categories":[31,15,14,33,9,40],"tags":[],"coauthors":[3269],"class_list":["post-26274","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-home","category-management","category-it-networks","category-newsletters","category-federal-oversight","category-watchdogs"],"acf":{"subheadline":"","legacy_arc_id":"JDUXJSWUTNDDBEYO34GGUA5HCI","arc_canonical_url":"\/federal-oversight\/watchdogs\/2023\/02\/10\/most-hud-computers-missed-security-checkups-amid-pandemic-telework-ig\/","remove_feature_photo":false,"is_sponsored":false,"subtype":"","redirect_url":"","disable_inline_ads":false,"native_logo_pretext":"Presented By:"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.0 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Most HUD computers missed security checkups amid pandemic telework: IG - Federal Times<\/title>\n<meta name=\"description\" content=\"The U.S. Department of Housing and Urban Development\u2019s IT infrastructure struggled under pandemic telework.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Most HUD computers missed security checkups amid pandemic telework: IG\" \/>\n<meta property=\"og:description\" content=\"The U.S. Department of Housing and Urban Development\u2019s IT infrastructure struggled under pandemic telework.\" \/>\n<meta property=\"og:url\" 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