{"id":28096,"date":"2023-11-27T14:41:36","date_gmt":"2023-11-27T14:41:36","guid":{"rendered":"https:\/\/one.sightlinemg.com\/federaltimes\/uncategorized\/2023\/11\/27\/social-security-agency-attrition-may-undermine-hiring-plan-union-says\/"},"modified":"2026-08-08T05:15:45","modified_gmt":"2026-08-08T05:15:45","slug":"social-security-agency-attrition-may-undermine-hiring-plan-union-says","status":"publish","type":"post","link":"https:\/\/one.sightlinemg.com\/federaltimes\/management\/career-management\/2023\/11\/27\/social-security-agency-attrition-may-undermine-hiring-plan-union-says\/","title":{"rendered":"Social Security agency turnover may undermine hiring plans, union says"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><i>Note: This story was updated on Nov. 27 to include responses from the Social Security Administration. <\/i><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A union representing <a href=\"https:\/\/www.afge.org\/article\/afge-wins-new-workplace-rights-in-new-contract-agreement-with-ssa\/\" target=\"_blank\">42,000 employees at the Social Security Administration<\/a> says the agency\u2019s plans to leverage direct-hire authority and other tools to boost recruitment in 2024 may be undermined by high attrition rates.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">According to survey data obtained by Federal Times, nearly 24% of new hires are looking to leave the agency, most in as little as two years, and for various reasons including retirement or to take another job. About 22% of those who said they\u2019re leaving cited feeling overworked. This year, the agency more than doubled the number of new staff brought in during the prior two fiscal years.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Turnover can vary between agencies, though the <a href=\"https:\/\/ourpublicservice.org\/fed-figures\/attrition\/#:~:text=The%20government%2Dwide%20attrition%20rate,6.0%25%20rate%20in%20fiscal%202018.\" target=\"_blank\">federal government\u2019s attrition rate<\/a> surveying 2 million employees has held steady at around 6% in recent years.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cAll in all, this indicates that SSA\u2019s short term strategy of focusing resources on hiring, rather than investment in current experienced employees, has not been effective in improving morale and reducing attrition,\u201d said Rich Couture, president of Council 215 of the American Federation of Government Employees.<\/p>\n\n\n\t<aside class=\"smg-interstitial-link wp-block-smg-interstitial-link\">\n\t\t<a href=\"https:\/\/one.sightlinemg.com\/federaltimes\/fedlife\/career\/2023\/03\/29\/is-your-agency-among-the-10-best-places-to-work-in-government\/\" class=\"smg-interstitial-link__inner\">\n\t\t\t\t\t\t\t<div class=\"smg-interstitial-link__media\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"135\" src=\"https:\/\/one.sightlinemg.com\/wp-content\/uploads\/2026\/08\/GettyImages-1356947796.jpg.jpg?w=300\" class=\"smg-interstitial-link__image wp-post-image\" alt=\"\" \/>\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"smg-interstitial-link__content\">\n\t\t\t\t<span class=\"smg-interstitial-link__kicker\">Related<\/span>\n\t\t\t\t<h3 class=\"smg-interstitial-link__title\">Is your agency among the 10 best places to work in government?<\/h3>\n\t\t\t\t\t\t\t\t\t<p class=\"smg-interstitial-link__excerpt\">As the highly anticipated rankings come out for 2022, agencies are still grappling with stabilizing their workforces post-pandemic.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/a>\n\t<\/aside>\n\t\n\n\n<p class=\"wp-block-paragraph\">The data, which reflects feedback for 2022 and 2023, also showed more departing employees were seeking a different job within the government than one outside.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cIt is AFGE\u2019s assertion that many of the employees who left would likely have stayed if workloads and work expectations were more reasonable, and if pay, benefits, and working conditions were better and more competitive,\u201d Couture said. \u201cDoing so would also improve retention of new hires as well.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">According to <a href=\"https:\/\/www.ssa.gov\/agency\/performance\/materials\/2024\/SSA_FYs2022-2024_APR.pdf\" target=\"_blank\">the agency\u2019s long-term plans<\/a> and $15.5 billion <a href=\"https:\/\/www.ssa.gov\/budget\/assets\/materials\/2024\/2024BO.pdf\" target=\"_blank\">budget request for fiscal 2024<\/a>, the agency has recognized it\u2019s \u201cconfronting historically high employee losses, especially in the disability determination services,\u201d and that \u201cnew strategies for employee recruitment and retention\u201d have improved attrition.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cWe are addressing these issues in a variety of ways, including hiring more employees, streamlining and automating processes, improving our training and better distributing employee workloads,\u201d said an agency spokesperson in an email. \u201cWe remain vigilant on matters involving employee engagement, morale, and equity.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The spokesperson said that despite onboarding approximately 7,900 new full-time employees in 2023, the agency is \u201conce again unable to hire under a continuing resolution.\u201d <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With Congress yet to finalize a budget for 2024 nearly two months into the fiscal year, funding levels for the agency and others remain stagnant, leaving no room to expand programs or move forward on workforce planning. The spokesperson said a lack of funding risks eroding recruitment gains the agency has made, thereby also undermining efforts to even out workloads for existing employees.<\/p>\n\n\n<aside class=\"smg-interstitial-link smg-interstitial-link--fallback wp-block-smg-interstitial-link\"><a href=\"https:\/\/apnews.com\/article\/biden-politics-us-republican-party-united-states-government-programs-00e9f526a93936c324a40d71df2863ba\" class=\"smg-interstitial-link__fallback-link\">Biden warns of GOP plans for Medicare, Social Security cuts<\/a><\/aside>\n\n\n<p class=\"wp-block-paragraph\">\u201cMany of our employees choose to work at SSA because they identify with our public service mission,\u201d said Acting Commissioner Kilolo Kijakazi in a memo accompanying the budget. \u201cTo retain staff and remain a competitive employer, we are also exploring other longer-term reforms to build and sustain a diverse and skilled workforce to deliver the services Americans depend on for years to come.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The most recent <a href=\"https:\/\/www.ssa.gov\/careers\/assets\/materials\/fevs\/2023-fevs.pdf\" target=\"_blank\">Federal Employee Viewpoints Survey for SSA<\/a> backs that up: 90% of employees certified that contributing to the common good is of high importance. Nearly three-quarters say they identify with the mission behind their job, whether its <a href=\"https:\/\/www.cbpp.org\/research\/policy-basics-top-ten-facts-about-social-security\" target=\"_blank\">dispensing supplemental income to retirees<\/a> or approving disability pay for workers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">That mission has only grown, Couture said, while SSA\u2019s workforce has barely held on.<\/p>\n\n\n\t<aside class=\"smg-interstitial-link wp-block-smg-interstitial-link\">\n\t\t<a href=\"https:\/\/one.sightlinemg.com\/federaltimes\/management\/career-management\/2023\/11\/06\/almost-70-of-federal-employees-still-telework-opm-poll-finds\/\" class=\"smg-interstitial-link__inner\">\n\t\t\t\t\t\t\t<div class=\"smg-interstitial-link__media\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"212\" src=\"https:\/\/one.sightlinemg.com\/wp-content\/uploads\/2026\/08\/GettyImages-1415504975.jpg.jpg?w=300\" class=\"smg-interstitial-link__image wp-post-image\" alt=\"\" \/>\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"smg-interstitial-link__content\">\n\t\t\t\t<span class=\"smg-interstitial-link__kicker\">Related<\/span>\n\t\t\t\t<h3 class=\"smg-interstitial-link__title\">Almost 70% of federal employees still telework, OPM poll finds<\/h3>\n\t\t\t\t\t\t\t\t\t<p class=\"smg-interstitial-link__excerpt\">According to the 2023 results, 17% telework one or two days per week.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/a>\n\t<\/aside>\n\t\n\n\n<p class=\"wp-block-paragraph\">In 2022, the acting commissioner said the agency experienced a 25-year staffing low due to insufficient funding. All the while, employees and AFGE leaders have been calling on the agency to address mounting workloads and stagnant pay.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pay and job satisfaction dropped 18% and 11% respectively since 2020, according to the survey. And 46% of employees said they believe new hires have the right skills to do their job.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Telework could be one of those things the agency seeks to preserve to stave further declines, Couture said. The agency said in its strategic plans that it will continue to evaluate remote work policies.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">However, managers were called back to offices last month, <a href=\"https:\/\/www.federaltimes.com\/management\/career\/2023\/08\/29\/social-security-administration-calls-managers-execs-back-to-offices\/\" target=\"_blank\">Federal Times reported. <\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Around 29% of employees reported working remotely, according to the viewpoint survey. Another 36% telework one or two days per week.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cTelework has allowed field offices to boost customer service in situations where the public would not have been served otherwise,\u201d said AFGE council 220 President Jessica LaPointe in June.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Results of the 25,757 voluntary responses in the FEV survey showed low scores in other measures like performance-based recognition, involvement of employees in decisions that affect their work, and perceptions of leadership.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>According to an exit survey data obtained by Federal Times, nearly 24% of new hires are already looking to leave the agency.<\/p>\n","protected":false},"author":7,"featured_media":74392,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_meta-robots-noindex":"","_yoast_wpseo_meta-robots-nofollow":"","_yoast_wpseo_canonical":"","_acf":"","_yoast_wpseo_primary_category":66,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","_smg_distribution_targets":[]},"categories":[55,66,11,31,15,33],"tags":[],"coauthors":[3269],"class_list":["post-28096","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-career","category-career-management","category-fedlife","category-home","category-management","category-newsletters"],"acf":{"subheadline":"","legacy_arc_id":"XIV4MPNX4NAG5IOG5S7TGJKWCI","arc_canonical_url":"\/management\/career\/2023\/11\/27\/social-security-agency-attrition-may-undermine-hiring-plan-union-says\/","remove_feature_photo":false,"is_sponsored":false,"subtype":"","redirect_url":"","disable_inline_ads":false,"native_logo_pretext":"Presented 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