“It’s an order that’s long overdue,” Trump said during a signing ceremony at the White House, flanked by more than a dozen military spouses who will be part of the new commission. The President’s Military Spouse Commission will make suggestions for improving quality of life in the areas of spouse employment, housing, education, childcare, healthcare, deployment-related support “and just about everything else you can think of,” Trump said.

He noted the strains of separation from loved ones deployed overseas and the frequency of permanent change of station moves.

These are “generational issues that are long overdue to address,” said Jennifer Hegseth, wife of Defense Secretary Pete Hegseth and chairman of the commission, which will include more than 20 members.

For more than a decade, military spouses have struggled with unemployment rates above 20%, in addition to various problems with housing, lack of affordable childcare and persistent issues with access to health care.

The commission’s duties will include connecting with military spouses to determine common areas of concern, according to the executive order.

Commission members will include Christie Mullin, the wife of Homeland Security Secretary Markwayne Mullin, as well as the spouses of the service secretaries, spouses of the members of the Joint Chiefs of Staff and spouses of the services’ senior enlisted advisers.

“It means the world to me that you highlight the enlisted corps,” said one senior enlisted member’s wife who spoke at the ceremony.

Trump said that collectively, these spouses have more than 400 years of experience as active-duty spouses.

“America couldn’t have the strongest military in the world without the love and devotion of our remarkable military spouses, who make extraordinary sacrifices for our country,” Trump said.

The spouses will serve without compensation, but they may receive reimbursement for travel expenses. The group will meet each month at the White House and will provide a report on the issues at the end of each fiscal year for as long as the commission exists. The commission will end two years from now, unless the president extends it, according to the executive order.

It’s unclear how or if the commission will work with the congressionally mandated Department of Defense Family Readiness Council, which is now in the process of being reconstituted. That council hasn’t met since DOD ordered a review of all advisory committees in early 2025. For over ten years, the council examined issues affecting military families. At most, they met twice each year.

A congressional push to improve quality of life resulted in pay raises in 2025 that targeted younger enlisted troops, as well as other initiatives. But service officials and families have said there are lingering, persistent concerns in areas such as childcare, spouse employment, housing and healthcare, among others.

Previous initiatives during the Biden and Obama administrations also aimed to raise awareness of issues for military families.

On July 2, two men approached the young sailor, claiming they had lost their wallets and needed help paying for a hotel room.

“The men gained possession of his phone under the pretense of entering reimbursement information electronically,” the father wrote in an email to Military Times. “Shortly afterward, he discovered an unauthorized transfer from his Navy Federal Credit Union account.”

Young service members are increasingly targeted by financial scammers who, in recent years, have employed everything from romance and investment schemes to fraudulent debt-relief offers and rental and housing scams during PCS season. Military spouses have also been targeted.

The Federal Trade Commission reported that military consumers, including active duty, veterans and families, lost $584 million to fraud in 2024.

The incident with the sailor, who is stationed in Suffolk, Virginia, occurred around 5:30 p.m. in the parking lot of a Wawa in Norfolk.

The scammers were able to use his banking app to transfer a large sum of money, according to Norfolk Police Department spokeswoman Noel Lipieko.

“These scams only take seconds to complete,” Lipieko said. “Detectives say entry-level military personnel do appear to be disproportionately impacted by scammers and remind everyone to always be cautious about letting someone you don’t know use your cell phone, by politely declining or offering to call for help on their behalf.”

The investigation into the incident is ongoing.

Carrie Foran Sepulveda, vice president for fraud and physical security strategy at Navy Federal Credit Union, called the scam “digital mugging.” Navy Federal has seen an increase in these parking lot scams over the last few years, she said.

Military-connected consumers are also particularly vulnerable to scams because of frequent moves and changing addresses, said Jason Stverak, chief advocacy officer for the Defense Credit Union Council.

Defense credit unions, meanwhile, use a multi-layered approach to fight fraud and scams, he said. These efforts include consumer education and employee training, but also extensive oversight of the financial institution’s own systems through real-time transaction monitoring, alerts that allow members to confirm or deny suspicious activity, and other checks.

Financial institutions, tech companies, government agencies and law enforcement, among others, are working together to find ways to prevent these scams and help victims recover money when possible.

“I know the military community is a very giving community,” Foran Sepulveda said. However, handing someone an unlocked phone “is the difference between handing them a $20 bill and handing them your whole wallet,” she said. “Even the kindest, most generous person is not going to say, ‘Take my ID, take my credit cards, take everything.’”

Parking lot scammers have also used other tactics, such as feigning an emergency, to gain access to a person’s phone and money. Beyond the in-person encounter, fraudulent phone calls, emails and texts have also proven to be a frequent medium for scammers.

A scammer may pretend to be someone else or send a text message that appears like an innocent wrong number before steering the conversation into precarious territory. The unpaid toll violation notice is another common scam, and some have reported getting calls about being imminently arrested due to not showing up for jury duty.

Foran Sepulveda says Navy Federal and other financial institutions are taking steps to educate their members about the ever-evolving scams.

Financial institutions like Foran Sepulveda’s are liable when fraud occurs with unauthorized transactions, but not for authorized scams. While financial institutions work to detect fraud internally, the problem takes on new complexity when criminals work directly with the target to set them up for a payday.

“If the scammers can convince you, get that trust built with you before you even open your [financial institution’s] app, there’s just no way for us to know what happened before,” Foran Sepulveda said. “At some point, it is your money, and we have to let our members make their own choices.”

There are some red flags institutions look for, however, such as wire transactions — especially high-dollar moves. Once such a scam is detected, financial institutions attempt to prevent money from leaving the account.

Foran Sepulveda said Navy Federal also works with a company that uses artificial intelligence to “scam the scammer,” getting the account information for the money transfer.

So, if a member wants to send money to what they might perceive as an appealing account, “whatever story [they] might come in with, I feel confident in saying no. … I know this account is being used to get scam dollars,” Foran Sepulveda said.

Experts suggest the following when spotting and avoiding scams:

• Watch out for tell-tale signs, including intense pressure to quickly move money.
• Decide on a family code word in case a scammer calls asking for emergency money for a family member “in trouble.”
• Be aware that scammers are now often using AI-generated voice impersonation.
• If you are the victim of fraud or a scam, contact your financial institution immediately and report it to law enforcement.
• Ignore scam texts, but know that they are getting more clever.
• If receiving a call from someone claiming to be from your financial institution, hang up and call that institution directly.

New programs have launched at Naval Station Norfolk and the Hampton Roads area in Virginia, as well as at MacDill Air Force Base in Tampa, Florida. Programs launch within the next few weeks at installations in the San Diego, California, area and around Seattle and Tacoma, Washington.

The additions will bring the total number of installations served by MFAN’s PCS Pantry Restock program to 17 across six states. Part of that program is the Fresh Funds initiative that provides the grocery stipend.

The other areas where the program operates are Fort Hood and Fort Bliss, Texas, and Camp Lejeune, Marine Corps Air Station Cherry Point and MCAS New River in North Carolina.

Families in the areas can request the assistance from MFAN directly through its website.

The program was established in response to MFAN’s research over the years that has found military families often face significant out-of-pocket costs when making permanent change of station moves, which can exacerbate financial problems. In the nonprofit’s most recent survey, MFAN found that more than 40% of military family respondents reported low or very low food security.

MFAN’s recent research found that more than 60% of active-duty families who made moves in the past two years paid more than $1,000 out of pocket for expenses related to their move, over and above what the Defense Department pays to move them.

For example, during these relocations, families must replace food, cleaning supplies and other items they couldn’t bring from their previous locations.

MFAN is partnering with Instacart, an online grocery delivery and pickup service, and the program includes delivery of the items to the families. CVS Health is a lead supporter of the PCS Pantry Restock Program.

“Meeting military families where they are — especially during the disruption of a relocation — requires partners like Instacart who share our commitment to making food easier to access,” said Shannon Razsadin, chief executive officer of MFAN, in a statement to Military Times. “Our research shows food insecurity remains a serious challenge for too many military families, and partnerships like this are an important part of the solution.”

How it works

The program starts with MFAN’s PCS Pantry Restock Box to newly arriving families who have signed up. Service members with at least one dependent are eligible, regardless of rank.

The box is stocked with pantry staples, cleaning, and paper goods and delivered to families’ homes, and is valued at $150. After receiving the box, families are invited to fill out a survey, and those who qualify may receive a one-time Fresh Funds code for a $125 grocery stipend, for up to three months, to order groceries and essentials through Instacart. The program doesn’t include military commissaries.

More than 6,000 military families have benefited from the PCS Box program to date.

Across the board, childcare providers struggle with financial issues, with about one in five reporting food insecurity, and about one-third struggling with debt.

Childcare providers across the board are experiencing high levels of stress and depression, researchers with the Buffett Early Childhood Institute at the University of Nebraska found.

In looking at potential solutions to bolster the military childcare provider work force, researchers also noted that poor access to behavioral support is a major reason for turnover, and there’s a high level of acting-out behaviors among children in military childcare.

The research, conducted by the Buffett Early Childhood Institute, provides more insight into military and civilian childcare providers, their needs and their differences.

Among other findings, the researchers determined that a one-time retention bonus of $500 would retain six out of 10 of those who were at risk of leaving for another year.

“You’d be shocked at how little it would take to keep them,” said Walter Gilliam, executive director of the Buffett Early Childhood Institute. “It’s because they want to stay.”

A societal issue

If there aren’t enough childcare providers, fewer children can get care. Access to affordable, high-quality childcare is key to their quality of life, to service members’ readiness and to military readiness, said those who spoke at congressional briefings this week held by the institute, in partnership with the National Military Family Association.

While childcare is a readiness issue for the current force, it’s also a readiness issue for the future force, since many military children follow in the footsteps of their military parents.

Sabrina Dalton, the wife of a Space Force guardian, said she was a preschool teacher until her first child was born more than 11 years ago. She left the work force after failing to find infant care. For her family, like many others in the military, they had many discussions about how to make the numbers work, weighing childcare costs and employment, she said.

But for eight years, until they moved to a state with free pre-Kindergarten for her youngest, she was out of the work force. They were never able to secure on-base childcare.

Dalton, who is the chief operating officer for Operation Child Care Project, said many of the spouses who seek them out to discuss childcare are also struggling with food insecurity and other issues, such as credit card debt, that are related to the effect the lack of childcare has on spouse employment.

As defense officials, lawmakers, private organizations and others have worked for decades to find ways to fill in the gaps of childcare, there has been more of a focus on recruiting and retaining childcare providers.

Stephen Simmons, deputy assistant secretary of defense for military community and family policy, said defense officials have worked on overhauling the compensation models for military child care providers and have been hiring specialists who can help with special needs, such as behavioral problems, in military child care centers.

Since June 2025, different efforts have reduced the amount of unmet need from 12,000 child care spaces to about 9,000 on wait lists across the Defense Department, Simmons said.

Half of the unmet need is located at about 20 installations, he said. And the problem can’t be solved solely by building more child development centers, which can take six years in the military construction process.

This need for child care is a societal issue, being felt across the country, Simmons said, with local, regional and national shortages of child care providers.

Those employees are critical to providing child care of high quality for military children.

“We’re going to change the idea that daycare is where you park a kid so a parent can go to work,” said Raleigh Duttweiler, chief impact officer of the National Military Family Association.

These are the most formative years of a child’s life, and they deserve to be in high quality childcare, she said.

‘It’s a calling’

According to results of the 2023 research — made public at briefings this week — of the 91 on-base military childcare providers who were surveyed, 63% of those said low pay is the leading reason for leaving the field, compared to 54.8% of the 231 military providers off base and 63.8% of the 24,285 non-military child care providers.

The on-base providers were indeed twice as likely to have actually left the field in the previous year as those off base, with 33% reporting leaving in the previous year.

Yet, military childcare providers are more committed to the field, with 51% of on-base providers planning to make it their careers.

For many of these employees, Simmons said, “It’s a calling.”

Many of the on-base providers are also older and more experienced, Gilliam said. On-base providers had a median of 20 years of experience in the field, compared to 18 years for military providers off base, and 16 years for non-military providers.

The down side, Gilliam noted, is that they also may be getting closer to retirement.

It’s unclear how many of the providers who left the field did so because of permanent change of station moves, since some are military spouses.

In addition to retention bonuses, another solution is to provide better access to support in dealing with children who have challenging behaviors.

Researchers found that a major reason for provider turnover is poor access to behavioral support. That access is “very weak” in off-base military child care programs, they found. More than half of those programs permanently expelled at least one child in the previous year, compared to one-third of on-base programs and 39% of non-military programs.

The rates of children’s mental health concerns are also greatest in off-base care, although about half of classrooms across the board reported that at least half or more of the children in their classrooms were “externalizing” their problems, or acting out.

More off-base military providers and non-military providers reported that children were internalizing problems, or exhibiting physical signs, such as unexplained headaches or stomach aches.

According to the most recent Blue Star Families Military Lifestyle Survey, 20% of active duty families with children have at least one child receiving mental health care, and another 13% would like for their child to receive care.

Other findings of the research into child care providers include:

• Stress is high across the board among providers, with the highest rate, 24%, reported in on-base providers, followed by 23% in non-military and 18% in off-base military providers.
• Depression rates are also high across the board, with about one-third of providers screening positive for depression.
• On-base providers and those providing care for military children off base are also more likely to have childcare credentials. Nearly half hold a Child Development Associate credential, the most widely recognized credential in early childhood education.
• On-base providers have better benefits, with nearly 60% having access to health insurance, 65% with retirement benefits, 54% with paid family leave and 42% with access to employee assistance programs.

Sen. Elizabeth Warren, D-Mass., raised concerns about anti-competitive tactics, questioning the practice of allowing Express Scripts — the largest pharmacy benefit manager in the United States — to have the contract as exclusive administrator of the Tricare pharmacy program, while owning and operating two mail-order pharmacies, Express Scripts Pharmacy and Accredo Specialty Pharmacy.

She questioned whether Express Scripts drives more business to itself, pushing local pharmacies out of the Tricare network and limiting beneficiaries’ access to more personalized local care.

“That is a clear conflict of interest,” Warren said during a hearing of the Senate Armed Services’ personnel subcommittee. It’s “an open invitation for Express Scripts to milk the federal government, kick out competitors, and steer big bucks to itself.”

Warren, ranking member of that subcommittee, said DoD requires the Tricare pharmacy contractor to own both a pharmacy benefit manager and a pharmacy.

The contractor, Express Scripts, receives a fixed administrative fee per prescription filled at retail pharmacies or the mail order pharmacy, said Dr. David J. Smith, a retired Navy rear admiral who is deputy director of the Defense Health Agency. The contractor can’t generate revenue from the prices of drugs, he said, and the DoD model eliminates common commercial industry profit mechanisms.

Under the mail-order program, the government buys the drugs, and Express Scripts dispenses the drugs and are paid that administrative fee. The amount of that fee, or other information about the contract, is not public knowledge, as DoD and Express Scripts consider it proprietary information.

Beneficiaries pay $14 per prescription filled through the mail order pharmacy and $16 at network retail pharmacies. That money isn’t kept by Express Scripts; it goes to the Defense Health Agency, said Adam Kautzner, president of Express Scripts and Evernorth Care Management. Beneficiaries can get their prescriptions filled at military treatment facilities at no charge.

In general, DoD has been trying to move to mail order because it’s cheaper, Smith said, and because of the convenience for beneficiaries.

DoD continues to find ways to deliver the benefit to make sure beneficiaries have access to their medication, in a “fiscally responsible way,” he said, adding that they’re also working on ways to shore up the supply chain for medications.

But as the government contractor, Express Scripts decides which pharmacies are in the Tricare retail pharmacy network and how much they are reimbursed.

Since 2022, more than 13,000 local pharmacies have left the network, leaving nearly 400,000 military families scrambling to find a new pharmacy in network, Warren said.

Currently, there are 46,000 retail pharmacies across the country that voluntarily participate in the Tricare retail pharmacy network, Kautzner said. As a result, 98% of beneficiaries have a retail option within 15 minutes of their home, he said, which exceeds the contract requirements.

Of the 46,000 pharmacies in the network, 16,000 are independent pharmacies.

Among those pharmacies that left the network was Roden-Smith Pharmacy in Clovis, N.M. Its owner, Micah Lansford, testified that the terms of the contract Express Scripts offered his pharmacy forced them out of the program in 2023.

Under the previous contract, the pharmacy had been reimbursed an average of about $0.37 below their actual cost for the 6,750 prescriptions they filled, causing the pharmacy to lose nearly $2,500 in 2022.

Under the terms of the contract Express Scripts proposed for 2023, Roden-Smith would have lost nearly $9 on average for each prescription and $60,000 for the same volume in 2023.

Lansford described the real-life consequences for the military community of. having fewer local pharmacies.

“Community pharmacies like mine provide a higher level of personal care, easier access,” he said.

He gave the example of a disabled U.S. Air Force retiree, whose caregiver relied on Lansford to review each monthly fill of medications, reconciling any changes and making sure his medications still made sense.

He also spoke of young active duty spouses who could no longer use his pharmacy drive-thru to pick up an antibiotic for their child, but are instead waiting in long lines to get onto base, hoping the antibiotic is in stock at the military pharmacy.

Greg Reybold, vice president of the American Pharmacy Cooperative, which includes about 1,500 independent pharmacies, said while Express Scripts touts the savings of the mail order pharmacy, it’s cheaper to fill prescriptions at the retail pharmacies than through Express Scripts mail order.

Filling generic drugs at Tricare retail pharmacies is cheaper for beneficiaries, and for the Defense Health Agency, he said. If for example, the drug costs the pharmacy $3, the beneficiary pays that instead of the usual $16 Tricare copay.

When 13,000 retail pharmacies left the network, he said, “the only winner was the Express Scripts mail order pharmacy,” because beneficiaries were forced to use that pharmacy.

Reybold and Lansford both called for an independent audit of the pharmacy program.

“We have a strong desire to serve these people, and want to be there for them,” Lansford said. “And we want a fair deal to provide service.”

In a letter to one beneficiary dated July 2 and provided to Military Times, TriWest officials said they had discovered a security incident April 16, in which an unauthorized person gained limited, unauthorized access to TriWest information and downloaded it.

“We are unaware of any misuse of your information,” officials stated in the letter, but they went on to say TriWest is offering a free credit-monitoring service for those who feel it’s needed.

The unauthorized person obtained health-related and other personal information, specifically names, Department of Defense Benefits Numbers and beneficiaries’ ZIP codes. Officials said that in fewer than five instances, the information also included Social Security numbers, addresses and dates of birth.

About four million beneficiaries are covered by TriWest, the managed care contractor for the Tricare West Region. Active duty, retired, National Guard and Reserve, and their family members, survivors and certain former spouses receive their health care under DoD’s Tricare program, with eligibility determined by the Defense Enrollment Eligibility Reporting System, or DEERS.

TriWest is notifying each beneficiary about what information was involved in their specific case.

The timing of the notifications was unclear, since at least one letter was dated July 2, about two and a half months after the incident occurred.

“With regard to timing, as soon as the incident was discovered, TriWest took immediate action to prevent any further unauthorized activity and worked diligently with the government to notify affected individuals, consistent with applicable law and notification timelines,” TriWest officials said in an email response to Military Times.

The company hired a third-party forensic expert to review what information was accessed during the incident.

Beneficiaries who want to use the free credit-monitoring service, offered through Experian for 24 months, should enroll by the deadline provided in their notification letter, using the activation code and instructions included in the letter.

Those who find suspicious activity should notify the TriWest Healthcare Alliance Breach Response Line, at 1-833-918-1296. Beneficiaries who believe they are victims of identity theft should file a report with the Federal Trade Commission at identitytheft.gov.

The company has taken steps to prevent any other such incidents, officials said, including increasing security controls related to password resets, strengthening system access monitoring tools and providing additional employee education on identifying and mitigating the different types of cyber attacks.

William G. “Bill” Fitzhugh, who has served as the agency’s deputy director since June 29, will transition to the new position when the current director, John E. Hall, retires.

Most recently, Fitzhugh served as acting principal deputy for the assistant secretary of defense for manpower and reserve affairs, where he was instrumental in advancing the commissary’s supply chain transformation, officials said. He has held various leadership positions at the Defense Department and the Department of Veterans Affairs.

“Bill Fitzhugh is the right executive to continue transforming DeCA, finding ways to better serve our military community and protect valuable commissary benefits for the next generation,” said Anthony J. Tata, under secretary of defense for personnel and readiness, in the July 1 announcement.

The Defense Commissary Agency operates 235 stores worldwide, with a congressional mandate to save eligible customers in the military community at least 25% on groceries compared to civilian stores outside the gate.

Its annual budget is about $1.5 billion.

“I am honored to lead DeCA at a pivotal time,” Fitzhugh said in the announcement. “I thank John for his leadership in transforming the agency’s business practices so that we can offer a competitive and attractive shopping experience to our patrons. As director, I look forward to continuing the positive momentum he built and contributing to the readiness of the force.”

Hall became director of the commissary agency in June 2023, and is credited with a number of improvements, including increasing the availability of grocery stock to hard-to reach locations. He modernized the shopping experience for customers by expanding the Click2Go curbside program and the doorstep delivery programs. He has also led a pilot program granting commissary access to DoD civilians in certain locations.

Hall praised the dedication of the commissary agency’s work force.

“Their unwavering commitment to the eligible patrons, military families, and service members they support is truly inspiring,” he said in the announcement of the transition.

In 2025, Fitzhugh served as acting assistant secretary of defense for manpower and reserve affairs. Since 2021, he has held various executive roles in that office, which oversees a large portfolio of programs, ranging from the commissaries to Department of Defense Education Activity, to military and civilian personnel policies, Total Force planning and requirements, military community and family policy, and reserve integration.

Fitzhugh entered the Army in 1988 and retired after 23 years.

Over the years, the commissary agency has been led by a mix of military retirees or civilians with backgrounds in DoD leadership.

The U.S. Army is moving ahead to meet the Defense Department’s direction to cut the number of military moves.

Army officials announced they’re cutting more than 12,000 relocations in fiscal 2026 and more than 13,600 in fiscal 2027, in an effort to provide more stability to soldiers and their families.

The Navy, Marine Corps and Air Force haven’t established specific numbers of military moves targeted for reduction in 2026 or 2027, service officials told Military Times. All noted that their reviews are ongoing, and key milestones for the Navy and Marine Corps are tied to implementation in 2027.

Pentagon officials ordered the military service branches in May 2025 to cut by half the amount of money spent on Permanent Change of Station, or PCS, moves by fiscal 2030. DOD spends about $5 billion every year on these moves, which include the physical moves of household goods, as well as allowances and other entitlements related to moving.

It’s not just DoD that spends money on PCS moves.

Many service members face financial burdens every time they move, and they’re generally uprooted every two to three years. A recently released Military Family Advisory Network survey conducted in late 2025 found that 60% of active duty families who had made a PCS move in the previous two years paid more than $1,000 out of pocket, above what they were reimbursed. That was an increase over the survey conducted in 2023, when 45% reported paying that much out of pocket.

Half of those reported the extra cost was attributed to re-purchasing consumable supplies that couldn’t be shipped. They also cited utility deposits, rental deposits, hotel stays, rental cars and new vehicle purchases.

Pre-move costs like house hunting and preparing their home for a move added to the burden, said Gabby L’Esperance, vice president of research and evaluation for the Military Family Advisory Network.

The financial burden is just one consequence of being uprooted, with moves contributing to spousal unemployment and difficulty finding child care, in addition to other challenges.

‘Much-needed predictability’

Defense officials outlined that the services will target “discretionary moves,” such as PCS moves within the United States, overseas and individual service member travel. The services are directed to reduce these discretionary move budgets by 10% in fiscal year 2027, 30% in fiscal 2028, 40% in fiscal 2029 and 50% by fiscal 2030. The reductions will be based on the fiscal 2026 budget, adjusted for inflation.

DoD specified the percentage of reductions in the budget, not the number of moves.

In announcing the relocation reductions on June 15, Army personnel officials said various efforts are underway, such as incentives for stabilization to reduce unnecessary moves. Some pilot programs, like the Armor Crewman MOS (19K) stabilization at Fort Riley, Kansas, and Fort Bliss, Texas, offer bonuses for certain soldiers to remain at their current locations.

Among other things, Army officials are undertaking a broad review of professional military education to find ways to reduce PCS requirements. Their effort emphasizes expanding distance learning options and using options to allow soldiers to complete courses without having to relocate.

Their PCS reduction efforts are part of their larger Human Resource Continuous Transformation initiatives. The shift will keep warfighting formations intact longer, officials said, and will help them build “more lethal, cohesive teams, boost overall readiness, and provide much-needed predictability for soldiers and their families.”

The Army’s long-standing High School Stabilization program, which allows families to stay at one duty station through a child’s senior year, benefited about 4,000 soldiers in the past year, officials said. Another program, the Stabilization Retention Option, allowed about 6,200 soldiers to stay at their duty station in fiscal 2025.

The Navy recognizes the importance of reducing PCS costs while maintaining sailor well-being and operational readiness, said Navy spokesman Lt. Cmdr. Stuart Phillips. Officials are “reviewing policies, procedures, and efficiencies to maintain lethality, readiness and overall effectiveness” in line with the DoD’s direction to reduce the amount of money spent on PCS moves, he said.

The Marine Corps’ ability to reduce moves “is constrained by the need to ensure the right Marines are in the right billets at the right time,” said Marine Corps spokesman Maj. Jacoby Getty.

“Every PCS move is tied to a validated operational requirement, including unit readiness, force distribution, professional military development, and global mission demands,” Getty said. “The Marine Corps operates with a highly specialized force structure and limited personnel inventory, which requires deliberate movement of talent across the force to meet operational requirements worldwide.”

Air Force officials said they are reviewing their internal assignment policies to identify efficiencies. They added that their objective is to “optimize resources without compromising our global power-project, space operations and mission-generation capabilities.”

And for those experiencing issues, there’s a direct line to DoD’s new Personal Property Activity, where service members can ask for assistance. Since that call center was set up in August of last year, the volume has reached 20,121 calls and emails, said Army Maj. Matthew Visser, spokesman for the Personal Property Activity.

That includes calls received into the center, as well as calls made from the center.

“We often see issues arising, and we can be proactive at reaching out to folks who we know may be impacted,” Visser said.

That number has increased by about 4,000 since March.

“The feedback we get from the families and the people we talk to, is that they like the fact they’re talking to another service member who understands what they’re going through, and they call them back if they can’t immediately answer the question,” said Army Col. Mike Ashton, director of operations for DoD’s new Personal Property Activity.

As of June 30, there had been 138,570 pickups of household goods in 2026, compared to 134,282 at this time in 2025, Visser said. This year, because of PPA changes, service members could start booking their summer moves as early as March, if they had PCS orders in hand.

The change was designed to help service members in their planning and preparation — and to help spread the load for moving companies during the peak season, which generally runs from mid-May through August.

Defense Secretary Pete Hegseth designated the PPA as a special activity in January, giving it the authority to take action to improve the household goods process for service members.

For decades, military families have complained about broken, damaged and lost belongings, delayed pickups and deliveries and onerous claims processes. Families have complained there’s nowhere to turn for help with these problems.

This moving season marks a stark departure from last year, when a number of moving companies were considering getting out of the business of making military moves because of the U.S. Transportation Command’s effort to privatize the management of military moves.

Movers complained about the amount of compensation for moves, among other things, and were turning down shipments, leaving military families to scramble at the last minute. DoD terminated the Global Household Goods Contract in May 2025.

“This peak season, movers have done a really good job of saying, ‘All right, we’re going to step up to the plate. … We are bringing our best drivers, our best crews.’ They’re working really hard to make this summer successful for service members,” said Katie McMichael, executive director of Movers for America, a coalition of over 1,000 moving professionals and independent owner-operators who haul household shipments for military families.

PPA has improved DoD’s relationship with moving companies to the benefit of all, especially service members, according to those in the industry.

The PPA and the actions of its commander, Army Maj. Gen. Lance Curtis, have been “a breath of fresh air,” said Ryan McConnell, president and chief operating officer of Atlas Van Lines. PPA has worked to better understand the military moving industry and to build better communications, he said.

“In the end, this is all of us getting the business component lined up with PPA so that we can provide that service to families,” McConnell said. “Ultimately, that’s what this is all about.”

This season, movers have seen an earlier start to the peak season, beginning in early May, said Steve Weitekamp, president of the California Moving and Storage Association.

“We’ve been talking since the beginning of time almost, to try to spread out the peak season from such a short period of time to a longer period, which we’ve kind of seen this season,” he said. “I think it’s been to the benefit of both military members and moving companies.”

A few tips

Weitekamp’s advice to service members: “When you get your orders, you should book your move early to ensure the best possible service. … The sooner the military member gets in the queue, the more apt they are to get the top quality service.”

Because installation security has been tightened because of what’s happening in the Middle East, movers urge families who live on installations to be aware of some of the consequences, said McMichael. Movers are trying to prepare families for the reality that getting on base is going to be difficult this year.

“We’re not the only tractor trailer truck coming through the gate. There are lots of deliveries. … In a lot of cases it’s not necessarily because our trucks can’t get on base,” she said.

If they’re behind other trucks that are having issues, she added, “the only thing we can do is sit there. This is for everyone’s safety. But please be mindful that for pickups and drop-offs, there are going to be some circumstances where there will be delays.”

More suggested tips for easing military moves include:

• Checking out PPA’s new website, www.ppa.mil, where they’ve consolidated a patchwork of different websites to support service members and families, DoD civilians and industry. It offers a link to start setting up the move, step-by-step guidance through the move process with checklists for every stage, as well as tips for overseas shipments, filing claims, shipping personally owned vehicles and other topics.
• Doing what you can to prepare early. For example, start clearing out items you don’t want to go to your new location.
• Organizing your items and make sure you separate important documents, medicines, uniforms and other items that you want to carry with you.
• Asking questions of the movers. If you don’t get an answer, take it to someone else, including your local transportation office on base. You can contact the PCS call center at any time with questions or problems at 1-833-MIL-MOVE, operated 24/7 during peak season. Or email pcscallcenter@mail.mil.
• Fill out the customer-service surveys to provide feedback to help DoD decide whether a company gets more business in the future.

Have you made a military move this year and want to talk about your experience with Military Times? Email staff reporter kjowers@militarytimes.com.

These are the first payments for settlements resolving about 3,600 claims resulting from the poisoned water, which caused numerous health problems for military families living in military housing, and for other civilian families in Hawaii whose water was provided by the Navy.

Another 3,000 people haven’t accepted the government’s offer, which their attorney describes as “paltry.”

And service members affected have received no payments, said Kristina Baehr, attorney for the plaintiffs in two federal court cases filed against the government. That issue is on appeal to the Ninth Circuit.

‘A step in the right direction’

Service members and family members reported numerous health problems, including diarrhea and other gastrointestinal problems, rashes, neurological issues, burns, lesions, thyroid abnormalities, migraines and neurobehavioral challenges.

“The United States’ settlement payments to hundreds of Red Hill families are a step in the right direction,” Baehr said. “Every dollar paid represents some measure of accountability for families who were exposed to fuel-contaminated water in their homes, suffered injuries, and then were forced to fight their own government for recognition and relief.”

The lawsuits, filed in U.S. District Court in Hawaii, alleged negligence in at least two separate events — in May and November 2021 — at the Red Hill Bulk Fuel Storage Facility, which contaminated the Navy’s water distribution system.

Some 9,715 households in Navy, Army and Air Force neighborhoods were affected by the November spill. Those storage tanks have since been drained.

The first wave of these settlements for the 629 plaintiffs was approved by the Hawaii court on May 19, and their payments were issued on June 22, Justice officials said.

Justice officials have reached settlements with about 3,600 plaintiffs in the two lawsuits following a federal judge’s orders in 2024. Payments for those settlements are in various stages. The two lawsuits include about 6,500 people.

“This Justice Department is proud to announce the efficient resolution of claims relating to the Red Hill jet fuel spills that harmed American service members and their families,” Associate Attorney General Stanley Woodward said in an announcement of the payments. “These latest settlements prove our commitment to ensuring justice for our nation’s heroes who repeatedly risk greatly to safeguard our freedoms.”

Baehr questioned that statement.

“No dollars are going to America’s heroes,” she said.

“This Department of Justice proclaims that it is ensuring justice for America’s heroes by way of these paltry settlements,” she said. “[It] doesn’t mention that they have paid zero dollars to service members. [DOJ] argued in court that service members should be dismissed from their Red Hill contamination claims because when they bathed their babies at home and bathed themselves naked in their showers, those were incident to military service because they occurred in military housing.”

3,000 fight for higher settlement

All of the 629 people received payments of about $27,000, she said.

“The government undercut the court’s order” on the amounts of damages in its offers to the plaintiffs, Baehr continued. “The government is legally permitted to do that, but it can’t then proclaim they’re ensuring justice for America’s heroes when they’re avoiding the court’s order on damages.

“The government had an opportunity to settle all claims in this case, if they had made an offer within the court’s order on damages. Instead they made this lowball offer,” she said.

The remaining 3,000 who declined the offer “wanted to make sure there is accountability in this case, and are going to hold the government to the court’s order.”

Justice officials are making “good faith efforts” to resolve the more than 6,500 claims from the Red Hill spills, said Assistant Attorney General Brett A. Shumate of the Justice Department’s Civil Division. “The settlements represent a fair and just resolution of claims and we look forward to paying additional claims once they are approved.”

The Red Hill disaster wasn’t just about an environmental failure, Baehr said. Rather, “it was failure of trust between the government and the military and civilian families it is obliged to protect.”

The Navy initially told families the water was safe to drink, and families allege they weren’t provided adequate medical care. The Navy later moved families to hotels while they worked to flush the system. Navy officials acknowledged their operator error caused the problem.

“Until every affected family is treated fairly, until injured service members have their day in court, and until the full consequences of Red Hill are acknowledged, this matter is not over,” Baehr said.

In the last month, the government has settled with two of her clients with numbers that are within the court’s order — one at $45,000 and another at $50,000.

“We’re thankful for it,” Baehr said. “We believe the justice system can make it right, and we believe they will, but it’s not yet.”