{"id":13125,"date":"2021-11-22T15:16:00","date_gmt":"2021-11-22T15:16:00","guid":{"rendered":"https:\/\/one.sightlinemg.com\/marinecorpstimes\/uncategorized\/2021\/11\/22\/heres-how-the-selection-of-a-single-contractor-to-arrange-pcs-moves-might-help\/"},"modified":"2026-08-08T05:02:03","modified_gmt":"2026-08-08T05:02:03","slug":"heres-how-the-selection-of-a-single-contractor-to-arrange-pcs-moves-might-help","status":"publish","type":"post","link":"https:\/\/one.sightlinemg.com\/marinecorpstimes\/pay-benefits\/2021\/11\/22\/heres-how-the-selection-of-a-single-contractor-to-arrange-pcs-moves-might-help\/","title":{"rendered":"Here\u2019s how the selection of a single contractor to arrange PCS moves might help"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">The selection of a single company to arrange military moves worldwide will improve every part of the process for service members and their families, from scheduling the move to filing claims for loss and damage, said the CEO of the company that has just been awarded the <a href=\"https:\/\/www.militarytimes.com\/pay-benefits\/2021\/11\/04\/62-billion-contract-aims-again-to-reform-household-goods-moves-for-troops-families\" target=\"_blank\">$6.2 billion<\/a><a href=\"https:\/\/www.militarytimes.com\/pay-benefits\/2021\/11\/04\/62-billion-contract-aims-again-to-reform-household-goods-moves-for-troops-families\" target=\"_blank\"> contract<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cWe\u2019ve looked at the entire end-to-end process very carefully, many times, from a service member\u2019s perspective,\u201d said Alan Thompson, CEO of HomeSafe Alliance, in an interview with Military Times. \u201cWe\u2019re delivering improvement in every link in that process.\u201d For example, technology such as smart phone apps will allow the company to be more responsive, communicating with service members in \u201cnear-real time,\u201d he said.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This year, a number of <a href=\"https:\/\/www.militarytimes.com\/pay-benefits\/2021\/10\/08\/military-moves-the-trail-of-misery-continues-with-long-delays-families-say\/\" target=\"_blank\">service members have complained<\/a> about not being able to get their moves scheduled, and those moving from overseas, especially, have complained about delays in delivering their household goods, which has cost families money. Persistent issues of capacity, including a shortage of truck drivers, were <a href=\"https:\/\/www.militarytimes.com\/pay-benefits\/mil-money\/2021\/06\/04\/labor-wood-and-equipment-shortages-creating-havoc-for-some-troops-moving-this-summer\/\" target=\"_blank\">exacerbated by the pandemic<\/a>. There have been supply chain issues, labor shortages, and other problems.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">But problems have plagued some service members\u2019 moves for decades. Defense officials launched a \u201cre-engineered\u201d move process in 2009, moving virtually all troops under the program by 2012. But seven years later, following a <a href=\"https:\/\/www.militarytimes.com\/pay-benefits\/2018\/08\/02\/this-move-was-a-living-nightmare-and-its-just-one-example-from-a-brutal-pcs-season-for-troops-families\/\" target=\"_blank\">2018 moving season<\/a> fraught with loss, damage and delays for service members and their families, U.S. TRANSCOM announced plans for a <a href=\"https:\/\/www.militarytimes.com\/pay-benefits\/2020\/12\/17\/dod-back-on-the-road-to-outsourcing-the-management-of-military-moves\/\" target=\"_blank\">global household goods contract<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As TRANSCOM officials have emphasized, this new contract won\u2019t affect household goods moves overnight. Moves under the new program won\u2019t take place until late 2022 at the earliest, given the nature of this contract, the likelihood of protests, and the time needed for a smooth transition. From now until then, most service members will move under the current program, in which more than 900 commercial companies move about 325,000 shipments a year at a cost of about $2.2 billion. Service members often have more than one shipment with their moves.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">HomeSafe Alliance is a new, separate company developed and designed by KBR and Tier One Relocation specifically to support this contract, but it includes \u201csignificant subcontractors who are all industry-leading participants in the moving industry and moving technology,\u201d said Thompson. He declined to name those companies because unsuccessful bidders may yet file protests to the award. And while he can\u2019t be specific about the number of military moves those companies have made, he said it\u2019s \u201csubstantial.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">He\u2019s limited in what he can say about the details of the internal business model of Homesafe Alliance, he said, because he doesn\u2019t want some of the information out in the public domain during a protest period.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Thompson, a retired vice admiral who was chief of the Navy Supply Corps, commander of Naval Supply Systems Command and director of the Defense Logistics Agency before he retired in 2012, was an executive at KBR before moving to HomeSafe. His second-in-command at HomeSafe is Matt Dolan, a retired Navy captain who has spent 17 years in the moving industry and has been the chief operating officer at Tier One Relocation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cI wouldn\u2019t be involved if I didn\u2019t strongly believe this will be a dramatic improvement of the moving experience for members of the armed forces,\u201d Thompson said.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cOur whole strategy is to reward the highest quality movers,\u201d said Thompson. \u201cThey\u2019re going to have a score card, and those that perform better, provide a better moving experience to the military service member, and meet the required pickup and delivery time frames, will get more work.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">U.S. Transportation Command will continue to conduct its independent customer satisfaction surveys.<\/p>\n\n\n\t<aside class=\"smg-interstitial-link wp-block-smg-interstitial-link\">\n\t\t<a href=\"https:\/\/one.sightlinemg.com\/militarytimes\/management\/pay-benefits\/2021\/10\/08\/military-moves-the-trail-of-misery-continues-with-long-delays-families-say\/\" class=\"smg-interstitial-link__inner\">\n\t\t\t\t\t\t\t<div class=\"smg-interstitial-link__media\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/one.sightlinemg.com\/wp-content\/uploads\/2026\/08\/6220957.jpg.jpg?w=300\" class=\"smg-interstitial-link__image wp-post-image\" alt=\"\" \/>\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"smg-interstitial-link__content\">\n\t\t\t\t<span class=\"smg-interstitial-link__kicker\">Related<\/span>\n\t\t\t\t<h3 class=\"smg-interstitial-link__title\">Military moves: The \u2018trail of misery\u2019 continues with long delays, families say<\/h3>\n\t\t\t\t\t\t\t\t\t<p class=\"smg-interstitial-link__excerpt\">Shipping snarls cause some military families to wait an extra four months or longer for their household goods shipments.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/a>\n\t<\/aside>\n\t\n\n\n<h2 class=\"wp-block-heading\"><b>More movers for military families?<\/b><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A big issue at the core of military move problems has been capacity \u2014 the ability to get enough qualified packers and loaders, trucks and drivers to do the work well and on time. The peak season for military moves is from May to August, and business drops off the rest of the year.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cTo some extent that won\u2019t change,\u201d Thompson said. \u201cBut we\u2019ll incentivize movers to have more trucks, drivers, packers. Quality is very, very important.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">He isn\u2019t specific about those incentives. HomeSafe has worked to encourage companies to do military moves, he said, but those who have the highest quality will get the most business and they will guarantee they can provide HomeSafe\u2019s required level of capacity.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The volume of work will be more predictable for companies, he said.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cThe reality is we need the entire moving industry,\u201d Thompson said. \u201cMany elements, if not all, of the competitors will continue to be a part of this.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">More details are needed about how the contract will work, in terms of whether it will increase capacity, industry representatives said.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cWe\u2019re hopeful that quality capacity can grow under the [Global Household Goods Contract] concept,\u201d said Dan Bradley, director of government and military relations for the International Association of Movers. \u201cHowever, at this time we don\u2019t have any real insight as to the details of how the GHC will be executed or what specific plans the GHC winning bidder will implement to grow capacity in the moving market.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cWe are standing by, like most of the moving industry, to learn more as those details become available.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">HomeSafe has a strategy for a \u201crelentless ongoing campaign\u201d to increase the number of companies in the military moving arena, Thompson said. To a degree, with the new contract HomeSafe will be able to make some changes in rules that will attract more companies to the military moving arena, he said.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Another part of increasing capacity is making full use of the capacity out there now with \u201cload and route optimization,\u201d Thompson said. \u201cU.S. TRANSCOM doesn\u2019t have the same technology we do. TRANSCOM piece-meals PCS moves. No organization manages the entire picture.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cNow, there will be, and we\u2019ve got the information technology to do it.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><b>What does \u2018optimization\u2019 mean for troops?<\/b><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Thompson said a lot of moving vans currently driving along the nation\u2019s interstates may be half full.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cWith our load and route optimization capability, we think we\u2019re going to fill up more trucks, which is good for us because it gets us more capacity,\u201d he said. \u201cThere\u2019s a lot of unused capacity out there today, so we\u2019re going to leverage more capacity that exists. It\u2019s also great for the small business local mover because, instead of driving trucks that are half full, we\u2019re going to be driving a lot more trucks with military moves that are full.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">HomeSafe\u2019s technology and visibility over all DoD moves globally is expected to bring advantages in many areas of the country, such as areas with large concentrations of military personnel. For example, one military family moving from Norfolk to San Diego in early June might fill up half a truck with their household goods. Another family living 10 miles away, moving at the same time to San Diego, might also require only half a truck. The way the system currently works, these moves are awarded separately, often with separate companies. During a moving season like the one in 2021, that second family might not be able to get a move scheduled for weeks because of the shortage of trucks.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Under the new contract, one trucking company might be awarded both those moves \u2014 which helps the families as well as the trucker.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Under the contract, HomeSafe will deal directly with the more than 2,000 individual companies that do the work \u2014 those with packers and loaders, trucks and drivers, and\/or storage facilities, Thompson said. That\u2019s a change from the current system, where contracts are awarded individually to companies known as transportation service providers. TSPs may or may not have workers and equipment to actually do the work, and act essentially as a middleman. Many of those companies that do the actual work of moving are small businesses.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">An industry source said all the bidders on the contract proposed dealing only with companies that actually do the work.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cWe\u2019re convinced that particularly the small moving agents will be better off,\u201d Thompson said. In addition, HomeSafe intends to provide these companies with information technology \u201cthey can use to run their business more efficiently and effectively,\u201d he said. In the moving industry, many small companies can\u2019t afford the technology that HomeSafe will provide, he said.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The $6.2 billion contract spans more than three years, with the transition and base period beginning Dec. 1 and ending Aug. 31, 2025.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This is the third time the Global Household Goods Contract has been awarded. It was originally awarded to American Roll-On Roll-Off Carrier Group Inc. on April 30, 2020, at a cost of $7.2 billion for about the same base period, with a potential payout of nearly $20 billion over nine years.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Following protests from two unsuccessful bidders \u2014 including HomeSafe Alliance \u2014 the government took corrective action and then re-awarded the contract to ARC on June 29, 2020. That award was also protested by the two bidders, and the Government Accountability Office found in favor of the protesters. TRANSCOM issued a new solicitation in November 2020.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Troops can expect to see improvements in every part of the moving process, from scheduling to filing a claim for lost or damaged goods, says the chief executive officer of HomeSafe 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