{"id":35258,"date":"2021-07-14T20:40:46","date_gmt":"2021-07-14T20:40:46","guid":{"rendered":"https:\/\/one.sightlinemg.com\/marinecorpstimes\/uncategorized\/2021\/07\/14\/va-scraps-rollout-schedule-of-controversial-new-electronic-medical-records-project\/"},"modified":"2026-08-08T07:04:23","modified_gmt":"2026-08-08T07:04:23","slug":"va-scraps-rollout-schedule-of-controversial-new-electronic-medical-records-project","status":"publish","type":"post","link":"https:\/\/one.sightlinemg.com\/marinecorpstimes\/veterans\/2021\/07\/14\/va-scraps-rollout-schedule-of-controversial-new-electronic-medical-records-project\/","title":{"rendered":"VA scraps rollout schedule of controversial new electronic medical records project"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Veterans Affairs leaders are completely overhauling their training and deployment schedule for their controversial <a href=\"https:\/\/www.militarytimes.com\/veterans\/2021\/06\/30\/new-timeline-for-va-health-records-roll-out-delayed-several-more-weeks\/\" target=\"_blank\">electronic medical records modernization project<\/a>, acknowledging fundamental flaws in the work so far.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">But <a href=\"https:\/\/www.militarytimes.com\/veterans\/2021\/06\/19\/va-to-offer-gender-surgery-to-transgender-vets-for-the-first-time\/\" target=\"_blank\">VA Secretary Denis McDonough <\/a>told lawmakers on Wednesday that he is not considering abandoning the $16-billion project to use the<a href=\"https:\/\/www.militarytimes.com\/news\/pentagon-congress\/2021\/03\/19\/va-to-launch-full-review-of-electronic-medical-records-overhaul-amid-concerns-over-projects-progress\/\" target=\"_blank\"> Cerner Millennium records platform<\/a>, a 2017 decision made by then-President Donald Trump, who touted it as the solution to bring veteran and active-duty medical files into the same computer system for the first time.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cThe mission of the [project] has always been to create a platform that seamlessly delivers the best access and outcomes for our vets and the best experience for our providers. VA\u2019s first implementation of the records \u2026 did not live up to that promise, either for our veterans, or for our providers,\u201d McDonough told members of the Senate Veterans\u2019 Affairs Committee on Wednesday.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cBut by making changes, we can and we will get this effort back on track.\u201d<\/p>\n\n\n\t<aside class=\"smg-interstitial-link wp-block-smg-interstitial-link\">\n\t\t<a href=\"https:\/\/one.sightlinemg.com\/militarytimes\/news\/pentagon-congress\/2021\/06\/30\/new-timeline-for-va-health-records-roll-out-delayed-several-more-weeks\/\" class=\"smg-interstitial-link__inner\">\n\t\t\t\t\t\t\t<div class=\"smg-interstitial-link__media\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"225\" src=\"https:\/\/one.sightlinemg.com\/wp-content\/uploads\/2026\/08\/IMG_5312.JPG.jpg?w=300\" class=\"smg-interstitial-link__image wp-post-image\" alt=\"\" \/>\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"smg-interstitial-link__content\">\n\t\t\t\t<span class=\"smg-interstitial-link__kicker\">Related<\/span>\n\t\t\t\t<h3 class=\"smg-interstitial-link__title\">New timeline for VA health records roll-out delayed several more weeks<\/h3>\n\t\t\t\t\t\t\t\t\t<p class=\"smg-interstitial-link__excerpt\">VA leaders say they are committed to the Cerner-based technology but still unsure of the implementation timeline.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/a>\n\t<\/aside>\n\t\n\n\n<p class=\"wp-block-paragraph\">The electronic records project has received intense scrutiny from Congress in recent months, in part because of the cost and scope of the project and in part because of past, expensive failures in efforts to bring the Defense Department and VA together on the same medical records systems.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cI for one am fed up with the amount of taxpayer dollars we\u2019re spending on this program without any demonstrated benefits to veterans or VA medical staff,\u201d said committee chairman Jon Tester, D-Mont. \u201cThis simply cannot continue. We have literally been working on this for almost my entire time in Congress, 15 years.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Last fall, after two years of behind-the-scenes work on data processing and planning, the new VA system went online at the Mann-Grandstaff VA Medical Center in Spokane, Wash.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In a report released last week, the VA Inspector General found that rollout to be a chaotic headache, criticizing \u201cinsufficient time for training \u2026 challenges with user role assignments, and gaps in training support.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">McDonough said those kinds of reports prompted the department\u2019s recently completed 12-week review of the records changeover plans. In a report released to Congress on Wednesday, VA investigators acknowledged that significant changes are needed because \u201cveterans and their families are frustrated by the transition.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">That includes addressing \u201cnumerous patient safety concerns and system errors\u201d identified during the Spokane rollout. McDonough said that staff found that all safety issues were immediately corrected, but the potential for harm because of records mistakes raised extra concerns among leadership.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Improved patient safety was a key selling point of the records overhaul, with supporters asserting that a better records system would cut down on mistaken drug prescriptions and provide physicians with better visibility of patients\u2019 whole health records.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The internal VA review found similar difficulties with training and implementation of new records systems in private-sector ventures, and pointed largely towards issues with how staff and patients were introduced to the new Cerner system than the records system itself.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Officials promised to address all open patient safety issues by the end of this month, before the project advances any further.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Less clear is the timeline for the rest of the project. Officials were supposed to deploy the new records system to the Columbus, Ohio, VA medical center this summer, with an eye towards having the entire department medical system using the new software in 2028.<\/p>\n\n\n\t<aside class=\"smg-interstitial-link wp-block-smg-interstitial-link\">\n\t\t<a href=\"https:\/\/one.sightlinemg.com\/militarytimes\/news\/pentagon-congress\/2021\/02\/12\/watchdog-suggests-va-halt-medical-records-overhaul-until-lingering-issues-are-resolved\/\" class=\"smg-interstitial-link__inner\">\n\t\t\t\t\t\t\t<div class=\"smg-interstitial-link__media\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"169\" src=\"https:\/\/one.sightlinemg.com\/wp-content\/uploads\/2026\/08\/ARM-medical-records-1-web.jpg.jpg?w=300\" class=\"smg-interstitial-link__image wp-post-image\" alt=\"\" \/>\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"smg-interstitial-link__content\">\n\t\t\t\t<span class=\"smg-interstitial-link__kicker\">Related<\/span>\n\t\t\t\t<h3 class=\"smg-interstitial-link__title\">Watchdog suggests VA halt medical records overhaul until lingering issues are resolved<\/h3>\n\t\t\t\t\t\t\t\t\t<p class=\"smg-interstitial-link__excerpt\">GAO officials said work should halt until fixes are in place, but VA officials said they can make corrections without delaying any deployment plans.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/a>\n\t<\/aside>\n\t\n\n\n<p class=\"wp-block-paragraph\">Instead, VA officials are now planning a \u201ctechnical-only\u201d deployment of the Cerner technology in two of its regional service networks (the ones encompassing Spokane and Columbus) without any impact on patients or clinicians.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Officials will also abandon previous plans for a site-by-site scheduled deployment of the new system, instead evaluating individual facilities preparations and readiness before putting the new system in place. McDonough did not say when patients and staff should expect those moves.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cI won\u2019t go live at those sites fully until I have answers to all of our questions,\u201d he said.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Senators praised the revamped approach but lamented the continued problems with the program.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cThe longer we delay, the longer that we have challenges with this program, the less likely that the veterans who are living today are going to benefit from this dramatic opportunity,\u201d said committee ranking member Jerry Moran, R-Kansas.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cFor this to be judged a success, I think the pause was important. We need to produce quality standards for electronic health records, get our VA employees and the practicing medical community trained.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The new timeline for the 10-year, $16-billion project has not yet been settled.<\/p>\n","protected":false},"author":7,"featured_media":68889,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_meta-robots-noindex":"","_yoast_wpseo_meta-robots-nofollow":"","_yoast_wpseo_canonical":"","_acf":"","_yoast_wpseo_primary_category":19,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","_smg_distribution_targets":[]},"categories":[101,23,93,12,25,67,19],"tags":[],"coauthors":[3226],"class_list":["post-35258","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-daily-news-roundup","category-home","category-middle-column","category-news","category-newsletters","category-pentagon-congress","category-veterans"],"acf":{"subheadline":"","legacy_arc_id":"LLFQFNC7UJEQRE67QJVSOFQNY4","arc_canonical_url":"\/veterans\/2021\/07\/14\/va-scraps-rollout-schedule-of-controversial-new-electronic-medical-records-project\/","remove_feature_photo":false,"is_sponsored":false,"subtype":"","redirect_url":"","disable_inline_ads":false,"native_logo_pretext":"Presented By:"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.0 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>VA scraps rollout schedule of controversial new electronic medical records project - Marine Corps Times<\/title>\n<meta name=\"description\" content=\"The new timeline for the 10-year, $16-billion project has not yet been settled.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"VA scraps rollout schedule of controversial new electronic medical records project\" \/>\n<meta property=\"og:description\" content=\"The new timeline for the 10-year, $16-billion project has not yet been settled.\" \/>\n<meta property=\"og:url\" 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