{"id":47122,"date":"2021-07-30T20:30:48","date_gmt":"2021-07-30T20:30:48","guid":{"rendered":"https:\/\/one.sightlinemg.com\/marinecorpstimes\/uncategorized\/2021\/07\/30\/heres-how-tenants-rate-privatized-housing-at-your-marine-corps-base\/"},"modified":"2026-08-08T08:11:12","modified_gmt":"2026-08-08T08:11:12","slug":"heres-how-tenants-rate-privatized-housing-at-your-marine-corps-base","status":"publish","type":"post","link":"https:\/\/one.sightlinemg.com\/marinecorpstimes\/pay-benefits\/2021\/07\/30\/heres-how-tenants-rate-privatized-housing-at-your-marine-corps-base\/","title":{"rendered":"Here\u2019s how tenants rate privatized housing at your Marine Corps base"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Marine Corps tenants have rated their privatized housing a little higher than the communities on other services\u2019 installations, with an overall tenant satisfaction score of 78.1 out of a possible 100.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">These scores are categorized by installation, and provide information to privatized housing leaders on where corrective action is needed and where tenants are the most satisfied with activities.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Marine Forces Reserve Kansas City housing snagged the highest scores, with an overall score of 92. Only one Marine Corps housing community \u2014 at Mountain Warfare Training Center, Bridgeport, California \u2014 received a below average overall rating, 69. But that community received a score of 88 for the service the landlord provides to the residents, which is considered in the \u201coutstanding\u201d category.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This tenant satisfaction survey was conducted between December 2020 and January 2021 and emailed to each privatized housing household across the military branches. In Marine Corps privatized housing, 22 percent of households responded.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><thead><tr><th><\/th><th>Overall satisfaction score<\/th><\/tr><\/thead><tbody><tr><td>Air Force<\/td><td>77.2 (Good)<\/td><\/tr><tr><td>Army<\/td><td>75.4 (Good)<\/td><\/tr><tr><td>Marine Corps<\/td><td>78.1 (Good)<\/td><\/tr><tr><td>Navy<\/td><td>77.0 (Good)<\/td><\/tr><tr><td>Source: Military service branches<\/td><td><\/td><\/tr><tr><td>Categories: 100 to 85=Outstanding; 84 to 80=Very Good; 79 to 75=Good;<br\/>\n74 to 70=Average; 69 to 65=Below Average; 64 to 60=Poor<\/td><td><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">The tenant satisfaction survey was newly revamped and standardized across the military branches, as required by law. It was designed to provide a more accurate measure of tenant satisfaction.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The <a href=\"https:\/\/www.militarytimes.com\/news\/pentagon-congress\/2020\/03\/26\/oversight-on-military-housing-problems-still-lax-report-says\/\" target=\"_blank\">Government Accountability Office<\/a> and others have been critical of the previous housing surveys, which, if done correctly, are essential for DoD to provide needed oversight over housing for its service members. It\u2019s been more than two years since news reports of mold, vermin, water leaks and damage and other problems surfaced, prompting <a href=\"https:\/\/www.militarytimes.com\/pay-benefits\/2019\/02\/14\/black-mold-rodents-lead-paint-in-privatized-housing-no-rent-until-its-fixed-military-spouses-say\/\" target=\"_blank\">congressional hearings<\/a>. DoD and service officials have taken a number of actions since then to start to address the problems, including this step to fix what were previously characterized as misleading housing surveys.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The survey results focused on the overall satisfaction of tenants, their satisfaction with the service provided by privatized housing, and condition of the homes and neighborhoods.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Here\u2019s how the overall scores break down by service branch for privatized housing. The scores are based on a 100-point scale; the overall satisfaction score doesn\u2019t represent a roll-up of scores from other categories.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Marine Corps officials provided information on the tenant satisfaction survey scores of privatized housing at each installation. The results focused on three scores \u2014 the overall satisfaction, satisfaction with the service and satisfaction with the property. All but one \u2014 the Bridgeport, California, Mountain Warfare Training Center \u2014 scored in the range of average or above in all categories.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><thead><tr><th><\/th><th>Overall satisfaction score<\/th><th>Service quality score<\/th><th>Property quality score<\/th><\/tr><\/thead><tbody><tr><td>Marine Forces Reserve, Kansas City, Missouri<\/td><td>92<\/td><td>99<\/td><td>95<\/td><\/tr><tr><td>Stewart Air National Guard Base, New York<\/td><td>88<\/td><td>95<\/td><td>87<\/td><\/tr><tr><td>Marine Corps Air Station Yuma , Arizona <\/td><td>83<\/td><td>88<\/td><td>84<\/td><\/tr><tr><td>Quantico Marine Corps Base, Virginia<\/td><td>82<\/td><td>85<\/td><td>81<\/td><\/tr><tr><td>Cherry Point Marine Corps Air Station, North Carolina<\/td><td>81<\/td><td>85<\/td><td>78<\/td><\/tr><tr><td>Marine Corps Logistics Base Albany, Georgia<\/td><td>77<\/td><td>80<\/td><td>82<\/td><\/tr><tr><td>Camp Lejeune Marine Corps Base, North Carolina<\/td><td>77<\/td><td>81<\/td><td>77<\/td><\/tr><tr><td>Westover, Massachusetts <\/td><td>77<\/td><td>85<\/td><td>78<\/td><\/tr><tr><td>Marine Corps Base Hawaii<\/td><td>77<\/td><td>78<\/td><td>75<\/td><\/tr><tr><td>Twentynine Palms, California<\/td><td>77<\/td><td>82<\/td><td>77<\/td><\/tr><tr><td>Beaufort Marine Corps Air Station, South Carolina<\/td><td>77<\/td><td>77<\/td><td>75<\/td><\/tr><tr><td>Camp Pendleton, California<\/td><td>77<\/td><td>76<\/td><td>78<\/td><\/tr><tr><td>Parris Island Marine Corps Recruit Depot, South Carolina<\/td><td>75<\/td><td>81<\/td><td>75<\/td><\/tr><tr><td>Mountain Warfare Training Center, Bridgeport, California<\/td><td>69<\/td><td>88<\/td><td>74<\/td><\/tr><tr><td>Note: Residents of PPV housing at San Diego Marine Corps Recruit Depot, California, were surveyed by the Navy as part of its broader San Diego PPV, which received an overall score of 81.4; service- 84.5; and property-76.9<\/td><td><\/td><td><\/td><td><\/td><\/tr><tr><td>Source: Marine Corps and Navy<\/td><td><\/td><td><\/td><td><\/td><\/tr><\/tbody><\/table><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Only one housing community was rated below average. Others were rated in the &#8220;good&#8221; or higher categories.<\/p>\n","protected":false},"author":7,"featured_media":91512,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_meta-robots-noindex":"","_yoast_wpseo_meta-robots-nofollow":"","_yoast_wpseo_canonical":"","_acf":"","_yoast_wpseo_primary_category":15,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","_smg_distribution_targets":[]},"categories":[101,23,92,93,12,25,15,18,69],"tags":[],"coauthors":[3302],"class_list":["post-47122","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-daily-news-roundup","category-home","category-left-column","category-middle-column","category-news","category-newsletters","category-pay-benefits","category-spouse","category-your-marine-corps"],"acf":{"subheadline":"","legacy_arc_id":"6D7XDRGICFGNZBKFZCNR7M5HGQ","arc_canonical_url":"\/pay-benefits\/2021\/07\/30\/heres-how-tenants-rate-privatized-housing-at-your-marine-corps-base\/","remove_feature_photo":false,"is_sponsored":false,"subtype":"","redirect_url":"","disable_inline_ads":false,"native_logo_pretext":"Presented By:"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.0 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Here\u2019s how tenants rate privatized housing at your Marine Corps base - Marine Corps Times<\/title>\n<meta name=\"description\" content=\"Only one housing community was rated below average. 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