{"id":52840,"date":"2022-08-05T14:35:12","date_gmt":"2022-08-05T14:35:12","guid":{"rendered":"https:\/\/one.sightlinemg.com\/marinecorpstimes\/uncategorized\/2022\/08\/05\/commissary-home-delivery-test-a-hit-with-customers-officials-say\/"},"modified":"2026-08-08T10:39:18","modified_gmt":"2026-08-08T10:39:18","slug":"commissary-home-delivery-test-a-hit-with-customers-officials-say","status":"publish","type":"post","link":"https:\/\/one.sightlinemg.com\/marinecorpstimes\/pay-benefits\/2022\/08\/05\/commissary-home-delivery-test-a-hit-with-customers-officials-say\/","title":{"rendered":"Commissary home delivery test a hit with customers, officials say"},"content":{"rendered":"\n

If the commissary agency\u2019s doorstep delivery pilot program<\/a> continues with the success it\u2019s had so far, \u201cwe\u2019re going to go globally as fast as the law and contracting rules allow,\u201d said the director of the agency.<\/p>\n\n\n\n

\u201cWe used to have a slogan in [the Defense Commissary Agency] that it\u2019s \u2018worth the trip.\u2019 Well, sometimes, it\u2019s not,\u201d said Bill Moore, director of the commissary agency, in comments provided to Military Times. \u201cThat\u2019s been a complaint from our customers. If we can\u2019t get the patron to the store, then we\u2019ve got to get the benefit<\/a> to the patron. That\u2019s what Click2Go delivery is really about at these eight locations\u201d where the test is being conducted.<\/p>\n\n\n\n

Since the agency began home deliveries at eight stores in June, they\u2019ve had an average increase of 43% in their Click2Go sales at those stores. The home delivery program is an expansion of the Click2Go program, where customers at stores worldwide order online and pick up their groceries curbside at their commissary.<\/p>\n\n\n\n

But this test takes the groceries a step farther \u2014 to the customer\u2019s front door.<\/p>\n\n\n\n

\u201cSo far, it\u2019s working extremely well at [Fort] Belvoir. We\u2019re knocking it out of the park there,\u201d Moore said.<\/p>\n\n\n\n

The pilot continues through Aug. 30 at eight locations: Scott Air Force Base, Illinois; Fort Bragg South, North Carolina; MacDill Air Force Base, Florida; Belvoir and Naval Station Norfolk, Virginia; Joint Base Lewis-McChord, Washington; and Marine Corps Air Station Miramar and Naval Station San Diego in California.<\/p>\n\n\n\n

Customers who live within a 20-mile radius of one of those commissaries can order groceries to be delivered.<\/p>\n\n\n\n

After the pilot ends, officials will assess and make decisions about moving forward, said DeCA spokesman Kevin Robinson. He said it\u2019s premature to discuss any lessons learned that could affect the solicitation process going forward.<\/p>\n\n\n\n

The delivery fee in most cases is less than $4. That\u2019s in addition to the cost of groceries, the commissary 5% surcharge, and any tips customers provide for the delivery driver.<\/p>\n\n\n\n

The average dollar amount for a typical delivery order is $116, Robinson said. Customers can use online and mobile options to browse items, submit orders, schedule delivery and pay for their groceries from their computer, phone, tablet or mobile device.<\/p>\n\n\n\n

The 43% increase in sales includes the cost of the groceries and the surcharge, but not fees or tips, Robinson said.<\/p>\n\n\n\n

The majority of the deliveries are going to off-base locations, Robinson said. Foot traffic in those commissaries hasn\u2019t changed; the delivery test is bringing new Click2Go customers and previous Click2Go customers who are choosing delivery instead of curbside pickup.<\/p>\n\n\n\n

Numbers aren\u2019t available yet on deliveries to barracks, Robinson said. But officials said they \u201cturned up the volume on convenience after hosting focus groups with new young, single enlisted service members who value convenience as much as their savings, and they want low-cost, healthy options.\u201d<\/p>\n\n\n\t