{"id":64612,"date":"2022-01-14T18:49:00","date_gmt":"2022-01-14T18:49:00","guid":{"rendered":"https:\/\/one.sightlinemg.com\/marinecorpstimes\/uncategorized\/2022\/01\/14\/commissary-shelves-are-consistently-empty-customers-say\/"},"modified":"2026-08-08T14:21:33","modified_gmt":"2026-08-08T14:21:33","slug":"commissary-shelves-are-consistently-empty-customers-say","status":"publish","type":"post","link":"https:\/\/one.sightlinemg.com\/marinecorpstimes\/pay-benefits\/2022\/01\/14\/commissary-shelves-are-consistently-empty-customers-say\/","title":{"rendered":"Commissary shelves are \u2018consistently empty\u2019 customers say"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">A commissary customer in Sigonella, Italy says their store \u201chas consistently been empty of meat, dairy, cheese, butter, infant formula, and more for almost two months,\u201d in a post on the official Defense Commissary Agency Facebook page.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cWe keep getting told that <a href=\"https:\/\/www.militarytimes.com\/pay-benefits\/2021\/10\/11\/military-exchanges-battling-supply-chain-issues-urge-customers-not-to-wait-on-holiday-shopping\/\" target=\"_blank\">supply chain<\/a> is to blame, but other overseas military installations in Italy, Germany, etc. don\u2019t look like this. Neither do stores out in town. The commissary is an entitlement to support the military and their families, which we rely upon dearly. This is unacceptable,\u201d writes Payton Leigh Perez.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In Guam, commissary customers \u201chave to go to the fully-stocked out-in-town stores where milk is $13\/gallon,\u201d writes Jenny Potter.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">From Millington, Tenn., to Europe and the Pacific, commissary customers are seeing empty shelves, just like many people are seeing in civilian grocery stores. Customers have posted comments on a number of installation Facebook pages.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The commissary agency hears you. They\u2019ve been <a href=\"https:\/\/www.militarytimes.com\/pay-benefits\/2020\/11\/04\/dod-officials-consider-drastic-measures-as-commissary-shortages-hit-critical-levels\/\" target=\"_blank\">fighting this problem of shortages<\/a> for more than a year, but it has been exacerbated lately by the surging number of COVID cases. All military commissaries worldwide are seeing the effects of the supply chain disruption, officials said.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201dWe want our customers to know we are doing everything we can, and more, to get the products they need onto their store shelves, especially to our overseas commissaries,\u201d said Kevin Robinson, spokesman for the Defense Commissary Agency. \u201cIf they happen to see empty shelves in the store, please be patient; the store will be restocked often the very next day.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">All product categories are affected except for meat, he said.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cIn my view, the real <a href=\"https:\/\/www.militarytimes.com\/pay-benefits\/mil-money\/2021\/11\/10\/advocates-call-for-urgent-action-to-end-military-veteran-food-insecurity\/\" target=\"_blank\">food insecurity issue with the military<\/a> right now is making sure we get sufficient quantities into the stores so people can shop,\u201d said Steve Rossetti, president of the American Logistics Association, the trade organization representing manufacturers and distributors of products that are sold in commissaries. \u201cThe Defense Commissary Agency is doing everything they can. The distributors are doing everything we can.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">He said there are about 2,300 grocery items across the board where there are limited quantities available, and the commissaries and other civilian stores are allocated a certain number of those items by manufacturers. ALA has been pressing manufacturers to increase their allocations to commissaries, citing the unique worldwide needs of commissary customers.<\/p>\n\n\n\t<aside class=\"smg-interstitial-link wp-block-smg-interstitial-link\">\n\t\t<a href=\"https:\/\/one.sightlinemg.com\/militarytimes\/management\/pay-benefits\/2020\/11\/04\/dod-officials-consider-drastic-measures-as-commissary-shortages-hit-critical-levels\/\" class=\"smg-interstitial-link__inner\">\n\t\t\t\t\t\t\t<div class=\"smg-interstitial-link__media\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"170\" src=\"https:\/\/one.sightlinemg.com\/wp-content\/uploads\/2026\/08\/1200-pix-McGuire-commissary-at-Joint-Base-McGuire-Dix-Lakehurst-N.J.jpg.jpg?w=300\" class=\"smg-interstitial-link__image wp-post-image\" alt=\"\" \/>\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"smg-interstitial-link__content\">\n\t\t\t\t<span class=\"smg-interstitial-link__kicker\">Related<\/span>\n\t\t\t\t<h3 class=\"smg-interstitial-link__title\">DoD officials consider drastic measures as commissary shortages hit critical levels<\/h3>\n\t\t\t\t\t\t\t\t\t<p class=\"smg-interstitial-link__excerpt\">Could the Defense Production Act be invoked to get food on commissary shelves?<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/a>\n\t<\/aside>\n\t\n\n\n<p class=\"wp-block-paragraph\">The problems are many. There\u2019s a shortage of raw materials, such as those used for packaging: cardboard, aluminum and plastic. Vendors are seeing 12% to 15% employee vacancy rates, with the \u201cseverely constricted\u201d job market, Robinson said, in addition to workers being unable to come to work because of testing positive for COVID. Manufacturers have stopped producing a large number of items so they can focus on a smaller number of key brands. The ongoing problem of driver shortages has also worsened during the pandemic.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Here\u2019s what\u2019s happening in different parts of the world:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><b>Stateside commissaries:<\/b> The average overall fill rate is about 55 percent, which means that if store officials ordered 50 cases of a product, they\u2019d only receive about 27 cases.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The problems in the U.S. stores are exacerbated by the fact that overseas stores must take priority. Officials need to get products in the pipeline for the overseas stores first because of the long lead time required to ship the items. Overseas stores are the highest priority for commissary officials right now because there are fewer alternatives for those customers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cRight now the flow of products to our stores overseas is below preferred levels, but it is flowing,\u201d Robinson said. Officials are \u201cdiligently monitoring inventory levels overseas on a daily basis, working with suppliers to significantly increase the fill rates,\u201d he said. \u201cAs the strain is being felt across all of our stores, our store directors, zone managers and our area officials have been engaged with installation leadership teams to keep them apprised of our efforts to keep much-needed products on our store shelves.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><b>Europe:<\/b> There have been severe shortages of U.S.-supplied chilled products, such as dairy items, yogurt, deli meat, for several weeks. Shipping containers with these products started arriving again this week, but before that, containers weren\u2019t consistently arriving at the Kaiserslautern Central Distribution Center. With the ongoing disruptions, the average transit time is 21 days for products to get from the U.S. to commissaries in Europe.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Between Jan. 1 and Jan. 31, an additional 76 containers with chilled products are expected to arrive in Europe. Over the next two weeks, the Kaiserslautern distribution center is expected to receive the normal average shipments. If this consistency continues, \u201cwe should be in better shape,\u201d Robinson said. Stores are also continuing to order chill products from local sources overseas to compensate for the U.S. supply chain disruptions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Currently, the commissaries in Europe are getting about 91% of the dry goods ordered; 80% of frozen foods, and 60% of chilled foods.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><b>Pacific:<\/b> Because of ongoing supply chain disruptions combined with New Year port closures, Pacific stores have experienced significant delays. \u201cAs a result, our patrons saw entire dairy sections empty at many stores,\u201d Robinson said.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Currently the Okinawa Central Distribution Center has about 91% of stock availability of all products \u2014 dry, frozen and chilled. Order fill rates are for dry goods are 91%; frozen foods, 95%; and chilled foods, 88%.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Japan central distribution centers are getting about 91% of their dry goods ordered; 94% of frozen foods; and 90 percent of chilled foods.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Korea central distribution centers are getting about 91 % of dry goods ordered; 96% of their frozen foods; and 93% of chilled foods.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Commissary officials have been fighting to get more products on the shelves. Here&#8217;s the lay of the land.<\/p>\n","protected":false},"author":7,"featured_media":104820,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_meta-robots-noindex":"","_yoast_wpseo_meta-robots-nofollow":"","_yoast_wpseo_canonical":"","_acf":"","_yoast_wpseo_primary_category":15,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","_smg_distribution_targets":[]},"categories":[101,25,15,18],"tags":[],"coauthors":[3302],"class_list":["post-64612","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-daily-news-roundup","category-newsletters","category-pay-benefits","category-spouse"],"acf":{"subheadline":"","legacy_arc_id":"6YJ3FLIAORHW3PZNBQWEV2XDJA","arc_canonical_url":"\/pay-benefits\/2022\/01\/14\/commissary-shelves-are-consistently-empty-customers-say\/","remove_feature_photo":false,"is_sponsored":false,"subtype":"","redirect_url":"","disable_inline_ads":false,"native_logo_pretext":"Presented By:"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.0 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Commissary shelves are \u2018consistently empty\u2019 customers say - Marine Corps Times<\/title>\n<meta name=\"description\" content=\"Commissary officials have been fighting to get more products on the shelves. 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