{"id":66331,"date":"2022-10-23T14:22:49","date_gmt":"2022-10-23T14:22:49","guid":{"rendered":"https:\/\/one.sightlinemg.com\/marinecorpstimes\/uncategorized\/2022\/10\/23\/military-exchanges-team-up-with-home-depot-to-sell-deliver-appliances\/"},"modified":"2026-08-08T14:27:17","modified_gmt":"2026-08-08T14:27:17","slug":"military-exchanges-team-up-with-home-depot-to-sell-deliver-appliances","status":"publish","type":"post","link":"https:\/\/one.sightlinemg.com\/marinecorpstimes\/pay-benefits\/2022\/10\/23\/military-exchanges-team-up-with-home-depot-to-sell-deliver-appliances\/","title":{"rendered":"Military exchanges team up with Home Depot to sell, deliver appliances"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Military exchange customers shopping for major appliances such as refrigerators, washers and dryers will have more options \u2014 to include improved delivery and installation services \u2014 through a new partnership between The Home Depot and exchange officials.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The plan is to launch by the spring of 2023, said Karen Cardin, chief merchandising officer for the Army &amp; Air Force Exchange Service, at the annual convention of the American Logistics Association.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">She and other members of the Joint Buying Alliance \u2014 which includes AAFES, and Navy, Marine Corps and Coast Guard exchanges \u2014 said they are working together to find ways to offer better pricing for military customers. The Home Depot partnership, which starts with AAFES and NEX, is just one of about a dozen projects the alliance has been working on for the past two years.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cWe wanted to make sure we do best-in-class service for our military families,\u201d Cardin said. \u201cOne place we weren\u2019t able to do that as we wanted to was in our major appliances; that big difference was in the delivery. We just couldn\u2019t get the delivery to acceptable levels,\u201d Cardin said.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.militarytimes.com\/pay-benefits\/2019\/12\/26\/new-for-2020-commissary-exchanges-opening-up-to-4-million-more-people\/\" target=\"_blank\">Shoppers<\/a> will be able to get a discount, while making their purchase tax-free, she said. The orders for the major appliances in store or online will be filled by Home Depot, and it will handle delivery and installation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cOur retail agreement with the AAFES and NEX will provide exchange shoppers access to our expansive assortment of laundry and kitchen appliances, increasing value and convenience for these customers,\u201d said Mark Kaasa, Home Depot\u2019s merchandising vice president for appliances, in a statement provided to Military Times. \u201cWe\u2019re looking forward to the launch of the partnership in early 2023.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cWe think they will be fantastic partners,\u201d Cardin said. The exchanges currently sell major appliances, but the primary motivation for this was providing better service to customers, she said. \u201cOur customers deserve this.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Information was not available about what the discount will be; more information is expected from Home Depot in November.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cWe wouldn\u2019t do this unless the patron was getting better service and savings,\u201d Rich Honiball, NEX\u2019s chief merchandising and marketing officer, told Military Times.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Currently, Home Depot offers a general <a href=\"https:\/\/www.militarytimes.com\/pay-benefits\/mil-money\/2022\/01\/05\/another-16-million-veterans-can-get-home-depots-new-military-discount-year-round\/\" target=\"_blank\">discount of 10% to military and veterans<\/a>, up to $400 annually, but the discount doesn\u2019t apply to appliances, according to the Home Depot website. More details about the parameters of the appliances program will be available later.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cWe would carry the brands we have now, but with Home Depot as a partner,\u201d Honiball said.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cHome Depot is a very strong company, and they are very veteran-driven,\u201d he said, adding that he believes Home Depot \u201cis a best-in-class retailer who has very strong relationships with the same brands that we do business with. They are better at executing; they have better resources to be able to execute,\u201d and Home Depot has additional brands beyond the exchanges\u2019 reach, he said.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">He said Navy Exchanges, too, have struggled in the area of delivery and installation of major appliances.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">So, officials began looking at finding a retailer \u201cthat can help us, where there\u2019s a benefit to both of us.\u201d He anticipates sales will increase with the new partnership.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cSo it\u2019s a win-win, most importantly for the patron,\u201d he said.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&#8220;Our customers deserve this&#8221;: Military exchange officials say Home Depot partnership can help improve the delivery of major appliances for their 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