The vast majority of service members making a permanent change of station in 2024 will not be moving under the parameters of a new $6.2 billion contract that aims to improve the shipment of troops\u2019 household goods. Instead, military personnel will be moving under the current system, according to U.S. Transportation Command officials.<\/p>\n\n\n\n
Changes aimed at smoothing military moves are delayed while officials try to ensure two new systems \u2014 the government\u2019s MilMove and the new contractor\u2019s HomeSafe Connect \u2014 can operate together. Testing designed to iron out lingering challenges will run through the end of January.<\/p>\n\n\n\n
The contractor, HomeSafe Alliance, was supposed to be ready to facilitate moves in September 2023. The Pentagon wanted to use the new system to move all domestic shipments by peak season 2024, which generally runs from May to Labor Day.<\/p>\n\n\n\n
That time frame has been pushed back, and the military hasn\u2019t determined when it will begin a phased implementation for moves at a limited number of locations. The rollout is expected to pause during peak season.<\/p>\n\n\n\n
HomeSafe Alliance\u2019s three-year contract aims to solve longstanding problems for service members and families whose belongings are too often lost or damaged during moves.<\/p>\n\n\n\n
HomeSafe will be fully responsible for DOD moves, officials said, ideally creating a more transparent and accountable process of assigning a moving company to a household; packing, hauling and unloading their possessions; and handling any loss or damage claims. TRANSCOM will continue to oversee the program.<\/p>\n\n\n\n
The moving company customer satisfaction rate among troops and their families was 78% in 2023, according to Andy Dawson, director of the Defense Personal Property Management Office at TRANSCOM. Customer satisfaction regarding claims for loss and damage, meanwhile, sat at just 41%.<\/p>\n\n\n\n
\u201cThat\u2019s tens of thousands of service members and families that aren\u2019t satisfied with their relocation experience,\u201d Dawson said. \u201cWe owe it to them \u2026 to do everything we can to improve the quality of life that our service members and families deserve.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"
The new system reportedly will not be ready to move all domestic shipments by the summer 2024.<\/p>\n","protected":false},"author":7,"featured_media":107675,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_meta-robots-noindex":"","_yoast_wpseo_meta-robots-nofollow":"","_yoast_wpseo_canonical":"","_acf":"","_yoast_wpseo_primary_category":15,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","_smg_distribution_targets":[]},"categories":[101,23,12,25,15],"tags":[],"coauthors":[3302],"class_list":["post-69345","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-daily-news-roundup","category-home","category-news","category-newsletters","category-pay-benefits"],"acf":{"subheadline":"","legacy_arc_id":"OJHTHBC4P5HD3DIQM2DOGIG6CE","arc_canonical_url":"\/pay-benefits\/2024\/01\/03\/new-system-to-improve-shipments-of-troops-household-goods-delayed\/","remove_feature_photo":false,"is_sponsored":false,"subtype":"","redirect_url":"","disable_inline_ads":false,"native_logo_pretext":"Presented By:"},"yoast_head":"\n