{"id":124759,"date":"2022-11-16T15:32:28","date_gmt":"2022-11-16T15:32:28","guid":{"rendered":"https:\/\/one.sightlinemg.com\/militarytimes\/uncategorized\/2022\/11\/16\/did-vas-health-records-problems-cause-two-patient-deaths-in-ohio\/"},"modified":"2026-08-08T14:55:26","modified_gmt":"2026-08-08T14:55:26","slug":"did-vas-health-records-problems-cause-two-patient-deaths-in-ohio","status":"publish","type":"post","link":"https:\/\/one.sightlinemg.com\/militarytimes\/veterans\/2022\/11\/16\/did-vas-health-records-problems-cause-two-patient-deaths-in-ohio\/","title":{"rendered":"Did VA\u2019s health records problems cause two patient deaths in Ohio?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Republican House lawmakers want to know if the Department of Veterans Affairs\u2019 embattled <a href=\"https:\/\/www.militarytimes.com\/veterans\/2022\/06\/23\/setbacks-with-new-health-records-system-have-shaken-va-secretary\/\" target=\"_blank\">electronic health records system<\/a> is responsible for the recent deaths of two Ohio veterans, and whether <a href=\"https:\/\/www.militarytimes.com\/veterans\/2022\/09\/21\/stress-over-vas-new-health-records-is-causing-staffers-to-leave\/\" target=\"_blank\">the entire program<\/a> needs to be scrapped.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/republicans-veterans.house.gov\/uploadedfiles\/2022-11-15_rmb_carey_balderson_to_secva_re_columbus_patient_deaths.pdf\" target=\"_blank\">In a letter to VA Secretary Denis McDonough<\/a>, House Veterans Affairs Committee ranking member Mike Bost, R-Ill., and Ohio GOP Reps. Mike Carey and Troy Balderson said department officials need to supply more information on the deaths in order to restore faith in t<a href=\"https:\/\/www.militarytimes.com\/veterans\/2022\/10\/13\/va-delays-health-record-rollout-again-this-time-until-summer-2023\/\" target=\"_blank\">he records system<\/a>, VA leadership and the department as a whole.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cThe [medical records project] has been plagued by safety risks and technical problems in addition to exorbitant costs,\u201d the group wrote. \u201cThese two incidents involved different combinations of system and human error. While mistakes undoubtedly happen in health care, the [new system] is clearly compounding and worsening the potential for human error.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cIt was irresponsible to subject our veterans to such a flawed and dangerous system, and the situation in Columbus [Ohio] and the other VA medical centers using it is unacceptable.\u201d<\/p>\n\n\n\t<aside class=\"smg-interstitial-link wp-block-smg-interstitial-link\">\n\t\t<a href=\"https:\/\/one.sightlinemg.com\/militarytimes\/news\/pentagon-congress\/2022\/06\/23\/setbacks-with-new-health-records-system-have-shaken-va-secretary\/\" class=\"smg-interstitial-link__inner\">\n\t\t\t\t\t\t\t<div class=\"smg-interstitial-link__media\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/one.sightlinemg.com\/wp-content\/uploads\/2026\/08\/AP21027792851595.jpg.jpg?w=300\" class=\"smg-interstitial-link__image wp-post-image\" alt=\"\" \/>\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"smg-interstitial-link__content\">\n\t\t\t\t<span class=\"smg-interstitial-link__kicker\">Related<\/span>\n\t\t\t\t<h3 class=\"smg-interstitial-link__title\">Setbacks with new health records system have \u2018shaken\u2019 VA secretary<\/h3>\n\t\t\t\t\t\t\t\t\t<p class=\"smg-interstitial-link__excerpt\">The $16 billion project has faced numerous setbacks in recent years.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/a>\n\t<\/aside>\n\t\n\n\n<p class=\"wp-block-paragraph\">VA officials did not respond to requests for information on the deaths, instead referring to an announcement in October that all planned deployments of the Oracle Cerner records platform would be delayed until June 2023 \u201cto address challenges with the system and make sure it is functioning optimally for veterans and for VA health care personnel.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In the letter, the Republican lawmakers said that both deaths pointed to serious problems with the system, which is in use at the VA Central Ohio Healthcare System.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In the first case, a veteran connected to the medical center in Columbus, who was prescribed an antibiotic after a hospital visit, never received the medication because \u201cthe electronic health record provided erroneous tracking information for the prescription.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The veteran later died of medical complications.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Lawmakers said In the second case, a veteran missed a regular medical check-up but that information was not properly transferred into the new system. As a result, \u201cno outreach was attempted to reschedule the appointment.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The man showed up several months later at the medical center suffering from alcohol withdrawal symptoms, and died a few days later.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Both cases point to serious system flaws, the lawmakers argued. They\u2019re asking for VA officials to \u201cget to the bottom of these patient deaths in Columbus as quickly as possible.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The 10-year, $16 billion records overhaul was put in motion by President Donald Trump and was meant to bring veterans\u2019 health records in line with military files. In the past, the two agencies used separate records systems with intermediary programs to transfer data between them, causing information issues for patients and physicians.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">But the rollout of the new software has featured numerous setbacks and delays. Earlier this year, an inspector general report found that at least 148 veterans were harmed by medical record mistakes and shortfalls after the system was implemented at initial sites in Washington state last year.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In addition, researchers found the system had failed to deliver more than 11,000 orders for specialty care, lab work and other services, all without alerting health care providers the orders had been lost.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In an interview with Military Times last week, McDonough acknowledged that \u201cthe [records] program and the technology is not living up to the billing. Our vets deserve better.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">But he also said officials are not ready to give up on the massive records program yet.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cThis is not going to be a decision that I arrive at through my emotion,\u201d he said. \u201cIf it\u2019s not working for vets, we\u2019re not going to do it. But we\u2019re also not just gonna throw it away because we get tired.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cWe\u2019re gonna stay on this thing to make it work because the idea is so profoundly in the national interest. But if it\u2019s not workable, we\u2019re not going to just spin our wheels.\u201d<\/p>\n\n\n\t<aside class=\"smg-interstitial-link wp-block-smg-interstitial-link\">\n\t\t<a href=\"https:\/\/one.sightlinemg.com\/militarytimes\/veterans\/2022\/09\/21\/stress-over-vas-new-health-records-is-causing-staffers-to-leave\/\" class=\"smg-interstitial-link__inner\">\n\t\t\t\t\t\t\t<div class=\"smg-interstitial-link__media\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"215\" src=\"https:\/\/one.sightlinemg.com\/wp-content\/uploads\/2026\/08\/Electronic-health-records-DVIDS.6595521.jpg.jpg?w=300\" class=\"smg-interstitial-link__image wp-post-image\" alt=\"\" \/>\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"smg-interstitial-link__content\">\n\t\t\t\t<span class=\"smg-interstitial-link__kicker\">Related<\/span>\n\t\t\t\t<h3 class=\"smg-interstitial-link__title\">Stress over VA\u2019s new health records is causing staffers to leave<\/h3>\n\t\t\t\t\t\t\t\t\t<p class=\"smg-interstitial-link__excerpt\">VA leaders expressed major concerns about where the records modernization project currently stands.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/a>\n\t<\/aside>\n\t\n\n\n<p class=\"wp-block-paragraph\">VA officials in recent weeks have sent out tens of thousands of letters to patients at medical facilities using the new records system to inform them that they \u201cmay have been impacted by these system challenges,\u201d and to ensure they are able to schedule appointments, receive medications and fulfill other medical needs.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Bost \u2014 who is in line to take over as the chairman of the House Veterans\u2019 Affairs Committee if Republicans secure the majority in the House \u2014 said in the letter that he recently visited the Columbus medical center and heard from staff that the new system has \u201cundermined health care delivery, safety, operations and morale.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Officials from Oracle Cerner have said they are making improvements to the system and working closely with VA officials on a new deployment schedule to get the project back on track. The system was expected to be installed at all VA medical facilities by the end of 2028, but that timeline has been called into question following the numerous delays.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Republican lawmakers want more details on the deaths and assurances that the new VA records system won&#8217;t cause more harm.<\/p>\n","protected":false},"author":7,"featured_media":107529,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_meta-robots-noindex":"","_yoast_wpseo_meta-robots-nofollow":"","_yoast_wpseo_canonical":"","_acf":"","_yoast_wpseo_primary_category":25,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","_smg_distribution_targets":{"4":{"categories":["pentagon-congress","news","veterans","daily-news-roundup","newsletters","middle-column","home"],"primary_category":"veterans"},"5":{"categories":["pentagon-congress","news","veterans","daily-news-roundup","newsletters","middle-column","home"],"primary_category":"veterans"},"6":{"categories":["pentagon-congress","news","veterans","daily-news-roundup","newsletters","middle-column","home"],"primary_category":"veterans"},"7":{"categories":["pentagon-congress","news","veterans","daily-news-roundup","newsletters","middle-column","home"],"primary_category":"veterans"},"8":{"categories":["federal-oversight","congress","watchdogs","it-networks","cloud","health-it","home"],"primary_category":"health-it"}}},"categories":[29,117,15,35,86,25],"tags":[],"coauthors":[3347],"class_list":["post-124759","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-home","category-middle-column","category-news","category-newsletters","category-pentagon-congress","category-veterans"],"acf":{"subheadline":"","legacy_arc_id":"IA5PG4GNN5BFNCBBN3XDDKY3SA","arc_canonical_url":"\/veterans\/2022\/11\/16\/did-vas-health-records-problems-cause-two-patient-deaths-in-ohio\/","remove_feature_photo":false,"is_sponsored":false,"subtype":"","redirect_url":"","disable_inline_ads":false,"native_logo_pretext":"Presented By:"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.0 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Did VA\u2019s health records problems cause two patient deaths in Ohio? - Military Times<\/title>\n<meta name=\"description\" content=\"Republican lawmakers want more details on the deaths and assurances that the new VA records system won&#039;t cause more harm.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Did VA\u2019s health records problems cause two patient deaths in Ohio?\" \/>\n<meta property=\"og:description\" content=\"Republican lawmakers want more details on the deaths and assurances that the new VA records system won&#039;t cause more harm.\" \/>\n<meta property=\"og:url\" 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