{"id":67780,"date":"2022-03-18T22:19:53","date_gmt":"2022-03-18T22:19:53","guid":{"rendered":"https:\/\/one.sightlinemg.com\/militarytimes\/uncategorized\/2022\/03\/18\/theres-help-for-military-discount-seeking-home-depot-customers-who-arent-tech-savvy\/"},"modified":"2026-08-08T07:33:31","modified_gmt":"2026-08-08T07:33:31","slug":"theres-help-for-military-discount-seeking-home-depot-customers-who-arent-tech-savvy","status":"publish","type":"post","link":"https:\/\/one.sightlinemg.com\/militarytimes\/management\/pay-benefits\/2022\/03\/18\/theres-help-for-military-discount-seeking-home-depot-customers-who-arent-tech-savvy\/","title":{"rendered":"There\u2019s help for military discount-seeking Home Depot customers who aren\u2019t tech savvy"},"content":{"rendered":"\n

Some military retirees have expressed their dissatisfaction with Home Depot\u2019s recently changed discount<\/a> policy, saying those who aren\u2019t \u201ctech savvy\u201d may be left out.<\/p>\n\n\n\n

The national home improvement chain opened up its everyday discount to 16 million more veterans, but that comes with more requirements for verifying military service. Previously, military retirees and currently serving military could simply show their military ID at the cash register and get a 10% discount. Veterans who left the military before retirement could get a discount, but only on certain holidays.<\/p>\n\n\n\n

Now, all veterans who haven\u2019t been dishonorably discharged are eligible for the discount every day, and both active duty members and veterans are required to be verified through SheerID. During that one-time process, you create an account that will allow the discount to be automatically applied when shopping online, and a QR code to be scanned from your mobile phone in-store at checkout.<\/p>\n\n\n\n

There\u2019s the rub, say some retirees.<\/p>\n\n\n\n

\u201cOlder veterans who are not as tech savvy generally, used to be able to present a valid military ID to get the 10% discount. That no longer works,\u201d said James Fender, a retired Army lieutenant colonel, in an email to Military Times.<\/p>\n\n\n\n

\u201cDo you see the problem this will cause older non-tech-savvy vets? They DO have a valid military ID in their pockets, but they MAY NOT have a smartphone,\u201d he said. \u201cAccording to the manager at my local Home Depot \u2026 they\u2019re just out of luck.\u201d<\/p>\n\n\n\n

But a spokeswoman for Home Depot said customer service departments in stores or online are ready to work with them.<\/p>\n\n\n\n

If someone is having trouble registering, they can seek help online through customer service representatives who can walk them through it, said Home Depot spokeswoman Yanique Woodall.<\/p>\n\n\n\n

Those in the store having a challenge because of the verification requirement should speak to an employee, she said.<\/p>\n\n\n\n

\u201cThey will direct them appropriately and make sure they\u2019re taken care of,\u201d she said.<\/p>\n\n\n\n

Asked specifically if someone who isn\u2019t tech savvy can go to a Home Depot store and get the discount, she said, \u201cthey should speak with our frontline associates, and they have the ability to take care of the customer.\u201d<\/p>\n\n\n\n

\u201cOur job at the end of the day is to take care of the customer.\u201d<\/p>\n\n\n\t