{"id":91717,"date":"2016-01-04T19:55:06","date_gmt":"2016-01-04T19:55:06","guid":{"rendered":"https:\/\/one.sightlinemg.com\/militarytimes\/uncategorized\/2016\/01\/04\/aafes-admits-big-online-pricing-glitch-on-furniture\/"},"modified":"2026-08-08T09:33:18","modified_gmt":"2026-08-08T09:33:18","slug":"aafes-admits-big-online-pricing-glitch-on-furniture","status":"publish","type":"post","link":"https:\/\/one.sightlinemg.com\/militarytimes\/news\/2016\/01\/04\/aafes-admits-big-online-pricing-glitch-on-furniture\/","title":{"rendered":"AAFES admits big online pricing glitch on furniture"},"content":{"rendered":"\n<p>Army and Air Force Exchange Service officials are trying to resolve a huge pricing glitch\u00a0after an unknown number of military exchange shoppers ordered furniture from the <a href=\"http:\/\/shopmyexchange.com\"><span class=\"rte rte-comment\">ShopMy<\/span>Exchange<\/a> website over New Year\u2019s weekend, some of whom thought they were getting savings of upward\u00a0of 80 percent.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8220;There were some inaccurate prices and we&#8217;re working on a solution,&#8221; AAFES spokesman Chris Ward said.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Some customers have been notified\u00a0that their orders were\u00a0canceled. But information was not readily available on\u00a0how many people ordered the items, or whether AAFES will honor the cut-rate prices offered, some of which were picked up by other websites that promote deals for shoppers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Some examples of furniture with incorrect prices:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>An Ashley Signature Design Darcy two-piece sectional was listed for\u00a0$199; the regular price is $939.<\/li><li>A Hillsdale Monaco five-piece dining set was listed for\u00a0$149.97; it regularly sells for $899.<\/li><li>A\u00a0Home Styles China Hutch and Buffet was listed for\u00a0$199.97; it usually goes for $1,099.99, according to the Raining Hot Coupons website.<\/li><\/ul>\n\n\n\n<p>The <span class=\"rte rte-comment\">ShopMy<\/span>Exchange website carries a disclaimer stating that although AAFES strives to provide accurate information on the site, typographical or omission errors occasionally may occur in pricing, disclaimers, special offers, product information or images.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8220;Such errors are subject to correction at any time,&#8221; the disclaimer states.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A similar glitch in 2011 on the AAFES websites\u00a0resulted in some customers ordering laptop\u00a0computers valued at about $1,000\u00a0for only $25. Those orders were canceled, and the purchases were not honored.<\/p>\n\n\n\n<p>The <span class=\"rte rte-comment\">ShopMy<\/span>Exchange website has had other problems in the past. After the site was quietly relaunched more than 15 months ago\u00a0in September\u00a02014, customers reported a wide range of issues, including credit cards charged but items not shipped; inability to place orders; and rejection of all forms of payment.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Officials reported they have worked out those\u00a0glitches.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Some military exchange shoppers ordered furniture online at savings of upwards of 80 percent, but the prices were 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