![\"\"](\"\/wp-content\/uploads\/2026\/08\/Charter_Chuck-Veillon_Military-Times_102522.jpg.jpg\")
<\/figure>\n\n\n\nVeillon is part of the Customer Operations team, which helps to keep Spectrum\u2019s residential and business customers connected. This team, a sizable segment of the company\u2019s more than 93,000 employees, plays a key role in Spectrum\u2019s success, because \u2013 at its core \u2013 Spectrum is a customer-first company.<\/p>\n\n\n\n
This group is led by Cliff Hagan, a Navy veteran, graduate of the U.S. Naval Academy, and Executive Vice President of Customer Operations. As a member of Charter\u2019s senior leadership team, Hagan helps set the tone for the company\u2019s customer-service approach, drawing on his military background to let leaders lead.<\/p>\n\n\n\n
\u201cCustomer Operations is a mission-driven business,\u201d Hagan said. \u201cOur mission is to create the best customer experience possible for every one of our 32 million customers. To do this, we recruit and promote leaders, and veterans tend to be strong leaders who can envision and execute a plan that advances our customer centric strategy.\u201d<\/p>\n\n\n\n Hagan has helped establish a culture at Spectrum where veterans\u2019 experiences are appreciated and recognized, where veterans have the opportunity to fully leverage their leadership and mission-oriented focus to build a long and successful career. Spectrum\u2019s workforce is nine percent veterans across all levels of the company, from frontline field technicians to senior management.<\/p>\n\n\n\n \u201cSpectrum has a long-term commitment to recruit and hire veterans,\u201d said Deana Zimmerman, Senior Director of Talent Acquisition. \u201cIn our Customer Operations unit, we have found veterans are ideally suited for professional roles that leverage their people and problem-solving skills, including in human resources, recruiting, project management and business analytics.\u201d<\/p>\n\n\n\n The Spectrum Military Recruiting team pursues a number of avenues to recruit veterans, including engagement with military spouses, and partnerships with organizations like Hiring our Heroes, FourBlock and Vets 2 Industry.<\/p>\n\n\n\n Spectrum\u2019s commitment to veterans extends beyond the recruiting phase: the company gains the most value from its veteran team members by supporting, empowering and promoting them.<\/p>\n\n\n\n Hagan is the executive sponsor of Spectrum\u2019s Veterans Business Resource Group (BRG), which offers mentorship, professional development and camaraderie, and also business support. The group enjoys robust participation from reservists, those recently separated from the military, longtime veterans and others in the military community.<\/p>\n\n\n\n \u201cI love the Veterans BRG and the other support Spectrum provides,\u201d said Zaki\u2019ya Black, Customer Operations Manager and a 15-year Army Reserve veteran. \u201cLike the military, Spectrum gives you what you need to succeed, and then trusts and encourages you to jump in and get the job done.\u201d<\/p>\n\n\n\n Stefan Bryant, Vice President of Business Integration, has experienced the potential for exponential career growth for veterans. Bryant, who served in the Army National Guard for eight years and previously recruited for Spectrum with Hiring our Heroes, began his career with Spectrum as a Senior Manager and is now a Vice President managing a team tasked with implementing business critical systems.<\/p>\n\n\n\n \u201cMy military training taught me how to engage and motivate a wide variety of people, and how to be resilient,\u201d Bryant said. \u201cThis contributed to my success and promotions here.\u201d<\/p>\n\n\n\n Spectrum\u2019s approach to veterans is grounded in an understanding of the many benefits veterans bring to the corporate world. The company has established a culture where veterans and their service experiences are valued and where veteran voices are included in making decisions.<\/p>\n\n\n\n Customer Operations formed a Veteran Advisement Committee to bring veteran perspectives front and center. The Committee consists of leaders from multiple departments, including employees who are veterans of all military branches. The group meets monthly to consult on and advance initiatives designed to attract, retain and engage veterans.<\/p>\n\n\n\n \u201cVeterans come with a commitment like no other,\u201d said Veillon, who has a leadership role on the Veterans Advisement Committee. \u201cA veteran wants their employer to reciprocate that commitment and support. Spectrum has created this type of culture.\u201d<\/p>\n\n\n\n Veterans interested in working at Spectrum are encouraged to visit its veteran recruiting website<\/a> or follow the company on LinkedIn<\/a> or Facebook<\/a>.<\/p>\n","protected":false},"author":7,"featured_media":105710,"menu_order":0,"template":"single-native-legacy","meta":{"_acf_changed":false,"_acf":"","_yoast_wpseo_primary_category":"11"},"advertiser":[3463],"class_list":["post-71573","native","type-native","status-publish","has-post-thumbnail","hentry","advertiser-charter"],"acf":{"subheadline":"","legacy_arc_id":"N2HXXRFOOVCSFCR3KHQTKV6PRQ","arc_canonical_url":"\/native\/Charter\/2022\/11\/10\/letting-leaders-lead-professional-careers-for-veterans-with-spectrum\/","remove_feature_photo":false,"is_sponsored":false,"subtype":"native-layout","redirect_url":"","disable_inline_ads":false,"native_logo_pretext":"Presented By:"},"yoast_head":"\n![\"\"](\"\/wp-content\/uploads\/2026\/08\/Charter_Cliff-Hagan_Military-Times_102522.jpg.jpg\")
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