{"id":32899,"date":"2018-10-09T20:05:48","date_gmt":"2018-10-09T20:05:48","guid":{"rendered":"https:\/\/one.sightlinemg.com\/navytimes\/uncategorized\/2018\/10\/09\/navy-upgrades-virtual-personnel-support-to-247-help-what-you-need-to-know-now\/"},"modified":"2026-08-08T19:26:02","modified_gmt":"2026-08-08T19:26:02","slug":"navy-upgrades-virtual-personnel-support-to-247-help-what-you-need-to-know-now","status":"publish","type":"post","link":"https:\/\/one.sightlinemg.com\/navytimes\/news\/your-navy\/2018\/10\/09\/navy-upgrades-virtual-personnel-support-to-247-help-what-you-need-to-know-now\/","title":{"rendered":"Navy upgrades virtual personnel support to 24\/7 help \u2014 what you need to know now"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">The Navy is doing its best to make visits to personnel offices obsolete by freeing sailors to solve most pay and personnel problems through phone, email and chat, with an actual person available around the clock to help.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">And officials say that soon sailors will be able to tap online aid through mobile devices without the need for <a href=\"http:\/\/www.cac.mil\/Common-Access-Card\/\" target=_blank>common access card reader security<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">These reforms are designed to help sailors who train and fight 24\/7 get the same level of assistance online that they\u2019d receive from their Personnel Support Detachment during regular business hours.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This new <a href=\"https:\/\/my.navy.mil\/\" target=_blank>MyNavy Career Center<\/a> service went live on Sept. 24 as an upgraded version of the Navy Personnel Command\u2019s phone-based system. It\u2019s been available for years but sailors could use it only 12 hours daily.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cThe establishment of the MNCC contact center is a significant milestone in our plan to deliver an enhanced customer experience to sailors and their families,\u201d Ann Stewart \u2014 the director of NPC\u2019s Pay and Personnel Management section \u2014told Navy Times.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cWe are now available 24\/7 to support sailors wherever they are. We are growing this new capability and are off to a great start, with very positive customer service response rates since our launch.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The MNCC\u2019s combined phone, chat and email support augments the self-service <a href=\"https:\/\/my.navy.mil\/\" target=_blank>MyNavy portal website<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The MyNavy system replaced the Navy Knowledge Online website in 2017 and officials predict that in 2020 there will finally be a \u201cone stop shop\u201d for all of a sailor\u2019s career needs \u2014 a move that could nudge the <a href=\"https:\/\/www.public.navy.mil\/bupers-npc\/psd\/Pages\/default.aspx\" target=_blank>Personnel Support Detachments<\/a> a step closer to shuttering.<\/p>\n\n\n\t<aside class=\"smg-interstitial-link wp-block-smg-interstitial-link\">\n\t\t<a href=\"https:\/\/one.sightlinemg.com\/navytimes\/news\/your-navy\/2018\/09\/17\/its-like-linkedin-for-the-navy\/\" class=\"smg-interstitial-link__inner\">\n\t\t\t\t\t\t\t<div class=\"smg-interstitial-link__media\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"164\" src=\"https:\/\/one.sightlinemg.com\/wp-content\/uploads\/2026\/08\/Hull2.jpg.jpg?w=300\" class=\"smg-interstitial-link__image wp-post-image\" alt=\"\" \/>\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"smg-interstitial-link__content\">\n\t\t\t\t<span class=\"smg-interstitial-link__kicker\">Related<\/span>\n\t\t\t\t<h3 class=\"smg-interstitial-link__title\">It\u2019s like LinkedIn for the Navy<\/h3>\n\t\t\t\t\t\t\t\t\t<p class=\"smg-interstitial-link__excerpt\">The innovation comes alongside an ongoing reworking of the Navy\u2019s rating structure and training systems so that the service can offer more career options than ever before to sailors.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/a>\n\t<\/aside>\n\t\n\n\n<p class=\"wp-block-paragraph\">Today, sailors can view much of their personnel records online, upload missing documents and submit change requests and forms for re-enlistment, retirement or separation, too.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">But these functions require sailors to use common access cards \u2014 CACs \u2014 to authenticate a military identification before connecting their computers to the system.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Navy continues to develop alternative forms of security and authentication similar to those used by most banks when customers share sensitive personal information.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Officials told Navy Times that the new mobile device access system should be ready by early 2019.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Navy already has tiered levels of customer service support in place so that a sailor\u2019s request can be quickly moved to higher echelons if extra assistance is needed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Since it went live, the career center has averaged 1,142 contacts per day from phone calls, chat conversations and emails, but the volume is growing, according to Stewart.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cIn Week I, the MNCC averaged 1,186 contacts per day,\u201d she said. \u201cIn Week II, the MNCC averaged 1,581 contacts per day. That\u2019s a 33 percent increase in volume in just one week.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">During those two weeks, customer service representatives processed and closed 12,056 requests, she added.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The contact center can be reached by phone at 833-330-6622 or through email at askmncc@navy.mil.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>These reforms are designed to help sailors who train and fight 24\/7 get the same level of assistance online that they\u2019d receive from their Personnel Support Detachment during regular business hours.<\/p>\n","protected":false},"author":7,"featured_media":41243,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_meta-robots-noindex":"","_yoast_wpseo_meta-robots-nofollow":"","_yoast_wpseo_canonical":"","_acf":"","_yoast_wpseo_primary_category":65,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","_smg_distribution_targets":{"2":{"categories":["your-military","news","left-column","home","middle-column"],"primary_category":"your-military"}}},"categories":[101,23,88,12,26,65],"tags":[],"coauthors":[3087],"class_list":["post-32899","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-daily-news-roundup","category-home","category-left-column","category-news","category-newsletters","category-your-navy"],"acf":{"subheadline":"","legacy_arc_id":"6KYILIGELVBT3OXGGK5SMBMTK4","arc_canonical_url":"\/news\/your-navy\/2018\/10\/09\/navy-upgrades-virtual-personnel-support-to-247-help-what-you-need-to-know-now\/","remove_feature_photo":false,"is_sponsored":false,"subtype":"","redirect_url":"","disable_inline_ads":false,"native_logo_pretext":"Presented By:"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.0 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Navy upgrades virtual personnel support to 24\/7 help \u2014 what you need to know now - Navy Times<\/title>\n<meta name=\"description\" content=\"These reforms are designed to help sailors who train and fight 24\/7 get the same level of assistance online that they\u2019d receive from their Personnel Support Detachment during regular business hours.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Navy upgrades virtual personnel support to 24\/7 help \u2014 what you need to know now\" \/>\n<meta property=\"og:description\" content=\"These reforms are designed to help sailors who train and fight 24\/7 get the same level of assistance online that they\u2019d receive from their Personnel Support Detachment during regular business hours.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/one.sightlinemg.com\/navytimes\/news\/your-navy\/2018\/10\/09\/navy-upgrades-virtual-personnel-support-to-247-help-what-you-need-to-know-now\/\" \/>\n<meta property=\"og:site_name\" content=\"Navy Times\" \/>\n<meta property=\"article:published_time\" content=\"2018-10-09T20:05:48+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-08T19:26:02+00:00\" \/>\n<meta name=\"author\" content=\"Mark D. 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