{"id":43132,"date":"2023-11-03T20:21:05","date_gmt":"2023-11-03T20:21:05","guid":{"rendered":"https:\/\/one.sightlinemg.com\/navytimes\/uncategorized\/2023\/11\/03\/va-pauses-pension-debt-collections-after-discovery-of-system-error\/"},"modified":"2026-08-08T05:09:15","modified_gmt":"2026-08-08T05:09:15","slug":"va-pauses-pension-debt-collections-after-discovery-of-system-error","status":"publish","type":"post","link":"https:\/\/one.sightlinemg.com\/navytimes\/veterans\/2023\/11\/03\/va-pauses-pension-debt-collections-after-discovery-of-system-error\/","title":{"rendered":"VA pauses pension debt collections after discovery of system error"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Nearly 40,000 low-income veterans and their survivors receiving <a href=\"https:\/\/www.va.gov\/pension\/\" target=\"_blank\">federal pensions<\/a> may owe money because of accounting errors made over the last 12 years, but <a href=\"https:\/\/www.militarytimes.com\/veterans\/2023\/10\/31\/va-to-launch-artificial-intelligence-contest-to-help-health-care-staff\/\" target=\"_blank\">Veterans Affairs officials<\/a> said they don\u2019t plan on collecting that debt for now.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The episode is the <a href=\"https:\/\/www.militarytimes.com\/veterans\/2023\/09\/06\/more-technical-problems-found-with-vas-disability-claims-system\/\" target=\"_blank\">latest computer systems headache<\/a> for the department, which has seen a series of benefits mistakes due to glitches in recent months.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.militarytimes.com\/veterans\/2022\/11\/14\/va-secretary-makes-promise-we-will-be-vets-best-advocates\/\" target=\"_blank\">Department officials<\/a> on Friday said they recently discovered that tens of thousands of pension recipients \u201cmay have debts that have not yet been established\u201d because of overpayments due to past mistakes in their self-reported income levels. The pension payment issue dates back to 2011.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">VA officials said \u201cdue to discrepancies in data matching,\u201d department staffers were for years unable to verify the actual income of pension recipients. When new tools were made available in July 2022, they found that 9,900 beneficiaries were being overpaid, some for more than a decade.<\/p>\n\n\n\t<aside class=\"smg-interstitial-link wp-block-smg-interstitial-link\">\n\t\t<a href=\"https:\/\/one.sightlinemg.com\/militarytimes\/veterans\/2023\/09\/06\/more-technical-problems-found-with-vas-disability-claims-system\/\" class=\"smg-interstitial-link__inner\">\n\t\t\t\t\t\t\t<div class=\"smg-interstitial-link__media\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"199\" src=\"https:\/\/one.sightlinemg.com\/wp-content\/uploads\/2026\/08\/4263677.jpg.jpg?w=300\" class=\"smg-interstitial-link__image wp-post-image\" alt=\"\" \/>\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"smg-interstitial-link__content\">\n\t\t\t\t<span class=\"smg-interstitial-link__kicker\">Related<\/span>\n\t\t\t\t<h3 class=\"smg-interstitial-link__title\">More technical problems found with VA\u2019s disability claims system<\/h3>\n\t\t\t\t\t\t\t\t\t<p class=\"smg-interstitial-link__excerpt\">Nearly 90,000 cases filed through VA.gov have been delayed because of glitches in the department&#039;s system.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/a>\n\t<\/aside>\n\t\n\n\n<p class=\"wp-block-paragraph\">\u201cAs legally required, VA established debts for these veterans and survivors, meaning that VA determined that the amount of the overpayments was due back to VA,\u201d the department said in a statement outlining the problems.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">But that work also uncovered about 30,000 additional beneficiaries who may have pension debts as well. VA officials are still sorting through their records to see how many individuals were overpaid.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cMany of these veterans and survivors are elderly, and all are low-income, so these debts represent a significant hardship,\u201d the department\u2019s statement said. \u201cRecognizing the hardship and distress that these pension debts may cause, VA has paused the collection of all established pension debts and the establishment of new pension debts while we determine the path forward.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Monthly pensions for the low-income individuals can range from a few hundred dollars to more than $5,000, depending on beneficiaries\u2019 income and other support services.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Officials plan on contacting the veterans and survivors in coming weeks to explain the situation and \u201cprovide as much pension debt relief as possible.\u201d Leaders also promised \u201ca review to understand why the data discrepancies occurred and why it took so long to address.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The situation echoes problems uncovered by VA staffers in August and September. About 90,000 veterans who filed disability claims through the department\u2019s online portals, attempted to use the online systems to add dependents to their existing claims, or filed appeals applications had their cases lost in VA\u2019s computer systems.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Some of those problems also dated back to 2011. In the wake of those discoveries, VA leadership appeared before congressional committees and promised system-wide improvements to ensure that veterans\u2019 cases will not be lost or ignored in the future.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Veterans with questions about financial aid or debt management issues can visit <a href=\"https:\/\/www.va.gov\/manage-va-debt\/#request-financial-help-or-disp\" target=\"_blank\">the department\u2019s website <\/a>or call 800-827-0648.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>More than 40,000 pension recipents could be affected by the latest computer issues.<\/p>\n","protected":false},"author":7,"featured_media":79016,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_meta-robots-noindex":"","_yoast_wpseo_meta-robots-nofollow":"","_yoast_wpseo_canonical":"","_acf":"","_yoast_wpseo_primary_category":19,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","_smg_distribution_targets":[]},"categories":[101,7,23,12,26,62,19],"tags":[],"coauthors":[3222],"class_list":["post-43132","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-daily-news-roundup","category-education-transition","category-home","category-news","category-newsletters","category-pentagon-congress","category-veterans"],"acf":{"subheadline":"","legacy_arc_id":"3IU2INBQEVB2ZKJ6E36CUKEMLY","arc_canonical_url":"\/veterans\/2023\/11\/03\/va-pauses-pension-debt-collections-after-discovery-of-system-error\/","remove_feature_photo":false,"is_sponsored":false,"subtype":"","redirect_url":"","disable_inline_ads":false,"native_logo_pretext":"Presented By:"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.0 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>VA pauses pension debt collections after discovery of system error - Navy Times<\/title>\n<meta name=\"description\" content=\"More than 40,000 pension recipents could be affected by the latest computer issues.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"VA pauses pension debt collections after discovery of system error\" \/>\n<meta property=\"og:description\" content=\"More than 40,000 pension recipents could be affected by the latest computer issues.\" \/>\n<meta property=\"og:url\" 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