{"id":43246,"date":"2023-12-04T21:44:10","date_gmt":"2023-12-04T21:44:10","guid":{"rendered":"https:\/\/one.sightlinemg.com\/navytimes\/uncategorized\/2023\/12\/04\/total-number-of-va-claims-lost-in-online-systems-tops-120000\/"},"modified":"2026-08-08T05:06:12","modified_gmt":"2026-08-08T05:06:12","slug":"total-number-of-va-claims-lost-in-online-systems-tops-120000","status":"publish","type":"post","link":"https:\/\/one.sightlinemg.com\/navytimes\/veterans\/2023\/12\/04\/total-number-of-va-claims-lost-in-online-systems-tops-120000\/","title":{"rendered":"Total number of VA claims lost in online systems tops 120,000"},"content":{"rendered":"\n

Veterans Affairs leaders<\/a> on Monday acknowledged that more than 120,000 veterans who attempted to use department online platforms to file for benefits<\/a> in recent years were stonewalled by technical problems<\/a>, a total nearly 35% larger than previously reported.<\/p>\n\n\n\n

Officials said they are still working to correct those errors and process those claims as quickly as possible. But House lawmakers raised concerns about the scope of the problems, some of which date back more than a decade.<\/p>\n\n\n\n

\u201cMistakes are bound to happen,\u201d said Rep. Matt Rosendale,<\/a> R-Mont., chairman of the House Veterans\u2019 Affairs Committee\u2019s panel on technology, during a hearing on the topic on Monday. \u201cBut it\u2019s unacceptable that some of these errors persisted for years before anyone discovered them.\u201d<\/p>\n\n\n\n

In late August, VA officials announced that roughly 32,000 disability claims <\/a>had been lost in the VA.gov<\/a> computer systems for several months or years. Two weeks later, department leaders found 57,000 more lost cases, most involving veterans who tried to add or remove dependents on existing disability claims.<\/p>\n\n\n\t