{"id":51319,"date":"2022-04-14T19:21:54","date_gmt":"2022-04-14T19:21:54","guid":{"rendered":"https:\/\/one.sightlinemg.com\/navytimes\/uncategorized\/2022\/04\/14\/beware-of-new-fraudulent-fraud-alerts\/"},"modified":"2026-08-08T08:28:23","modified_gmt":"2026-08-08T08:28:23","slug":"beware-of-new-fraudulent-fraud-alerts","status":"publish","type":"post","link":"https:\/\/one.sightlinemg.com\/navytimes\/management\/pay-benefits\/2022\/04\/14\/beware-of-new-fraudulent-fraud-alerts\/","title":{"rendered":"Beware of new fraudulent \u2018fraud alerts\u2019"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">The fraudsters out there have turned to a new type of scam, and your financial institutions want you to <a href=\"https:\/\/www.militarytimes.com\/pay-benefits\/2019\/09\/16\/all-troops-will-now-get-free-credit-monitoring-service\/\" target=\"_blank\">be vigilant<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The criminals are trying to convince you they\u2019re from the fraud department at your financial institution, in hopes you\u2019ll give them access to your account so they can <a href=\"https:\/\/www.militarytimes.com\/pay-benefits\/2020\/05\/22\/active-duty-more-likely-than-civilians-to-report-money-stolen-from-their-bank-accounts-ftc-finds\/\" target=\"_blank\">then drain it<\/a>. Banks and other institutions have invested in security over recent years to protect their customers from criminals trying to breach the systems and commit such crimes as taking over consumers\u2019 accounts.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cThe criminals know this, so they\u2019re not coming directly to the banks. They\u2019re going directly to the consumers and trying to convince the consumers to provide them with access so they can get into the account,\u201d said Stacey Nash, senior vice president of bank fraud and operations for USAA, a financial services company for military members, veterans and their families.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cMy goal is that every USAA member and every consumer knows that a bank would never ask you for a password, a PIN or a one-time code,\u201d she said.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">According to the Federal Trade Commission, more than 2.8 million consumers reported fraud in 2021, and imposter scams were the most commonly reported fraud category. Military consumers filed more than 110,000 fraud complaints, including 44,039 imposter scams. Of those imposter scams reported from the military community, 20% reported a loss, for a total of nearly $104 million; with a median loss of $1,031. Those numbers include reports from active duty troops and their spouses, Guard and reserve members, retirees and veterans.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Imposter scams are a subset of fraud reports. They include such things as romance scams, people falsely claiming to be the government, a relative in distress, a well-known business or a technical support expert in order to get a consumer\u2019s money.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Another 7,782 military consumers reported bank fraud in 2021.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Here\u2019s how this latest scam is working, according to Nash:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A text that reads \u201cbank alert\u201d pops up, purportedly from your financial institution, asking whether you authorized a specified transaction for a specified amount, on a specified date, at a specified merchant.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Of course, you didn\u2019t and you respond \u201cNo.\u201d The next message that pops up informs you that they\u2019ll be contacting you shortly. Your phone rings, and a voice on the other end claims to be your bank\u2019s fraud department \u2014 but it\u2019s not. It\u2019s a criminal.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cThey\u2019re basically saying, \u2018I\u2019m calling in order to help you. I\u2019m going to need login credentials, password, phone code\u2019 \u2014 all those things that a bank would never ask for,\u201d Nash said. And they may spoof the financial institution\u2019s phone number, so that it shows up as your financial institution\u2019s number. That\u2019s another effort by the criminals to get you to trust them.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If a legitimate financial institution is contacting you about possible fraud, the call will involve walking you through information they already have about multiple transactions to verify what\u2019s legitimate and what\u2019s not. The scam \u201cis nothing like that. They immediately \u2014 before they help the member \u2014 ask for the login credentials, the password, PIN or one-time verification code that [legitimate financial institutions] would never ask for. \u2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cIt\u2019s despicable. Consumers in general are falling for it, because they think the call is coming from a place they trust that is trying to protect them.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you think you\u2019ve fallen victim to this scam, call your financial institution immediately. \u201cAs soon as they call us we can change their password, we can change their information, so that whatever this fraudster has is now useless,\u201d Nash said.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cIf anything has been moved from the account time has to be on our side, because if there is something that has been changed or moved from the account, we have the opportunity to reverse it and retrieve it,\u201d she said.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Like other financial institutions, USAA has constant fraud monitoring so, even in situations where someone falls victim to this, if account activity is out of character for an individual, they\u2019ll alert the member and sometimes will freeze the account to protect the member, she said.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Having these robust fraud detection systems in place is critical for all financial institutions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cJust last week, an 88-year-old woman nearly fell victim to an imposter scam via multiple wire transfer requests,\u201d said USSA spokesman Bradley Russell. \u201cUSAA systems were able to detect this and contacted her to make her aware. While not foolproof, it\u2019s evidence of our systems\u2019 ability to detect \u2014 and prevent \u2014 fraud in some cases.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">USAA has an account takeover care team that provides members with the tools, resources and a single point of contact to guide them through the process of restoring everything to the account, Nash said. They can also provide advice to members who may have had accounts outside USAA that have been affected. \u201cWe want to make sure that if the fraudster has impacted anything else, that we\u2019re talking the member through that, too,\u201d she said.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">There have been reports about customers of other financial institutions who have been victimized. Wells Fargo posted a warning to customers not to send money to themselves, such as through a mobile payment system, when a supposed bank employee tells them to \u201creverse the transfer\u201d on the pretext there was a fraud. Legitimate financial institutions don\u2019t tell customers to do this.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">While declining to discuss this particular type of scam, Navy Federal Credit Union officials said they see a wide variety of fraudulent activity targeted at their members.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cWe regularly work to educate our members about fraud prevention,\u201d and members can discuss questions or concerns by phone, available 24 hours a day, or at their local branch, said Tonya Washington, Navy Federal\u2019s vice president of security systems, projects and training. Its clientele includes active duty members of all branches, as well as retirees, veterans, family members and others.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">USAA didn\u2019t provide information about the number of cases of this fraud they have seen or the number of complaints from members who actually stopped the fraudsters before they were able to complete the transaction.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">However, Nash said, \u201cOur members have been amazing. We have had so many members call and say, \u2018Hey, I want to make you aware of this. This just happened to me.\u2019 &#8220;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">They ask members to send any information \u2014 such as the phone number and any other details they get from the fraudster \u2014 to <a href=\"mailto:abuse@usaa.com\" target=\"_blank\">abuse@usaa.com<\/a>. \u201cWe can add that to the various cases that we have because we are working with law enforcement \u2026 to make sure that wherever possible we can bring these criminals to justice,\u201d Nash said.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">She declined to say whether any of those criminals have been prosecuted, but said USAA is actively working with other financial institutions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cThis is one of those things that, from an industry perspective, we\u2019re very focused on collectively \u2014 protecting American consumers,\u201d Nash said. \u201cI do think that the stronger we are and the more times [criminals] try this and aren\u2019t successful, they\u2019ll stop trying.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">She also has a message for all consumers: Tell everyone you know, including neighbors, elderly people, friends and family about this scam.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Criminals are getting slicker about getting access to your hard-earned money.<\/p>\n","protected":false},"author":7,"featured_media":45483,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_meta-robots-noindex":"","_yoast_wpseo_meta-robots-nofollow":"","_yoast_wpseo_canonical":"","_acf":"","_yoast_wpseo_primary_category":15,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","_smg_distribution_targets":[]},"categories":[101,23,89,78,26,15],"tags":[],"coauthors":[3300],"class_list":["post-51319","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-daily-news-roundup","category-home","category-middle-column","category-mil-money","category-newsletters","category-pay-benefits"],"acf":{"subheadline":"","legacy_arc_id":"6GTEAZDDOBAQBJ4MGSIATDEWOI","arc_canonical_url":"\/pay-benefits\/mil-money\/2022\/04\/14\/beware-of-new-fraudulent-fraud-alerts\/","remove_feature_photo":false,"is_sponsored":false,"subtype":"","redirect_url":"","disable_inline_ads":false,"native_logo_pretext":"Presented 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