{"id":70147,"date":"2021-09-14T20:46:59","date_gmt":"2021-09-14T20:46:59","guid":{"rendered":"https:\/\/one.sightlinemg.com\/navytimes\/uncategorized\/2021\/09\/14\/some-newly-retired-sailors-pay-and-tricare-benefits-affected-by-technical-glitches\/"},"modified":"2026-08-20T14:10:13","modified_gmt":"2026-08-20T14:10:13","slug":"some-newly-retired-sailors-pay-and-tricare-benefits-affected-by-technical-glitches","status":"publish","type":"post","link":"https:\/\/one.sightlinemg.com\/navytimes\/management\/pay-benefits\/2021\/09\/14\/some-newly-retired-sailors-pay-and-tricare-benefits-affected-by-technical-glitches\/","title":{"rendered":"Some newly retired sailors\u2019 pay and Tricare benefits affected by technical glitches"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">At least 1,200 recently retired sailors have experienced delays in the start of their retired pay and some glitches in Tricare access while the Navy works to transition its personnel systems, Navy officials acknowledge. The transition has also affected some active-duty sailors\u2019 pay, ID cards and Tricare benefits, Navy Times reported in mid-August.<\/p>\n\n\n\t<aside class=\"smg-interstitial-link wp-block-smg-interstitial-link\">\n\t\t<a href=\"https:\/\/one.sightlinemg.com\/navytimes\/news\/your-navy\/2021\/08\/18\/sailor-pay-and-benefits-messed-up-by-unanticipated-errors-this-summer\/\" class=\"smg-interstitial-link__inner\">\n\t\t\t\t\t\t\t<div class=\"smg-interstitial-link__media\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"225\" src=\"https:\/\/one.sightlinemg.com\/wp-content\/uploads\/2026\/08\/AP21158461895430.jpg.jpg?w=300\" class=\"smg-interstitial-link__image wp-post-image\" alt=\"\" \/>\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"smg-interstitial-link__content\">\n\t\t\t\t<span class=\"smg-interstitial-link__kicker\">Related<\/span>\n\t\t\t\t<h3 class=\"smg-interstitial-link__title\">Some sailors\u2019 pay and benefits messed up by \u2018unanticipated errors\u2019 this summer<\/h3>\n\t\t\t\t\t\t\t\t\t<p class=\"smg-interstitial-link__excerpt\">The issues arose last month as Big Navy transitions over to a new personnel system.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/a>\n\t<\/aside>\n\t\n\n\n<p class=\"wp-block-paragraph\">Service personnel officials have had to resubmit retirement packages to the Defense Finance and Accounting Service for about 1,200 sailors whose retirements took effect July 1 and Aug. 1, and those payments were made Sept. 1, said Capt. Dave Hecht, spokesman for Naval Personnel Command,. Those 1,200 sailors are the ones Navy personnel officials proactively identified as they went through their systems, Hecht said. The personnel folks are communicating with retirees who are affected, and \u201cDFAS has indicated they will process any further resubmissions as they come in,\u201d he said.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Those recently retired sailors represent about two-thirds of the 1,800 sailors \u2014 active and retired \u2014 who have been affected by the pay issues. The hiccups in the transition also caused delays for about 1,000 sailors trying to get ID cards needed to access benefits. Hecht said the current timeline for complete resolution of the Tricare issue is no later than Sept. 15.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">There is no estimated timeline for resolution of the pay issues, but issues are \u201cbeing addressed promptly when identified,\u201d Hecht said.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Of the 1,800 pay issues, 686 have been completely resolved, and the remaining ones \u201care being actively resolved and adjudicated through manual interface across Human Resource systems,\u201d Hecht said. In addition, ID cards needed for Tricare access are being handled manually. \u201cAll pay issues are receiving the highest priority to ensure that every sailor receives everything to which they are entitled,\u201d Hecht said.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The problems stemmed from the Navy consolidating its Navy Enlisted System and Officer Personnel Information System into a streamlined Navy Standard Integrated Personnel System, or NSIPS, in July. Due to \u201cinterface errors,\u201d the new personnel system in some cases wasn\u2019t able to communicate with the Defense Joint Military Pay System or the Defense Enrollment Eligibility Reporting System (DEERS), which handle pay and benefits, Hecht told Navy Times in August..<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">One recently retired sailor told Navy Times he got his first retired paycheck Sept. 11, nearly six weeks after it was supposed to start on Aug. 1. While he said he was fine financially before the retired pay kicked in, he is concerned about others.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cI remain concerned about their process,\u201d he said. \u201cWhy not put effort into communicating problems rather than staying quiet?. . . I could really see this having an effect on people.. \u2026 This could be crippling for someone with dependents and limited emergency savings.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Hecht emphasized that personnel officials are fully aware of the urgency.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cOne sailor not getting paid on time is one too many, but it\u2019s important to note this technical problem impacted less than 1 percent of sailors serving in the Navy,\u201d Hecht said. \u201cWe\u2019ve identified the sailors in this small, isolated group and are working directly with them. Ensuring our people are paid accurately and on time is our priority, and when we recognized there was a problem, we acted swiftly.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The problems all related to changes in pay or dependency status submitted through the Navy Enlisted System and Officer Personnel Information System. They only affected sailors who were undergoing such changes during the transition period. Other retirees and currently serving sailors were not affected by the transition.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Both those legacy personnel systems are in a \u201cread only\u201d status until Sept. 30, as originally planned, Hecht said. The transition timeline allowed the new system to take on all the functions of the Navy\u2019s personnel system before the legacy systems were shut down.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cWork arounds are in place to mitigate impacts to our sailors and their families while the final technical solutions are developed,\u201d Hecht said.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Data errors caused DEERS to incorrectly report the status for Tricare eligibility and benefits for some sailors. Updates are being made as underlying data issues are identified, he said.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Meanwhile, sailors who are affected by the data errors in DEERS should seek emergency care if they are experiencing a medical emergency; and those who need treatment for a chronic or life-threatening illness should contact the MyNavy Career Center and request urgent assistance due to needed medical treatment.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Those who are having pay issues should contact the MyNavy Career Center Contact Center immediately. Operators are available 24\/7 to help with anyone\u2019s needs. Sailors can call, chat or send an email. Active-duty and Navy Reserve sailors, retirees and veterans can speak to an agent by calling 833-330-6622.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Sailors will receive any back pay owed, as well as retroactive Tricare coverage.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Navy&#8217;s transition to a new personnel system has also affected some active-duty sailors\u2019 pay, ID cards and Tricare 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