{"id":76660,"date":"2024-08-23T13:00:00","date_gmt":"2024-08-23T13:00:00","guid":{"rendered":"https:\/\/one.sightlinemg.com\/navytimes\/uncategorized\/2024\/08\/23\/federal-agency-pulls-back-583m-military-onesource-contract-for-review\/"},"modified":"2026-08-08T16:02:28","modified_gmt":"2026-08-08T16:02:28","slug":"federal-agency-pulls-back-583m-military-onesource-contract-for-review","status":"publish","type":"post","link":"https:\/\/one.sightlinemg.com\/navytimes\/news\/your-navy\/2024\/08\/23\/federal-agency-pulls-back-583m-military-onesource-contract-for-review\/","title":{"rendered":"Federal agency pulls back $583M Military OneSource contract for review"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">The General Services Administration has pulled back a $583 million contract award for Military OneSource support services to review the potential impact of the winner\u2019s acquisition during the procurement process.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In July, the General Services Administration, or GSA, awarded the contract to Cognosante, seemingly ending more than a decade of Military OneSource contracts with Carelon Behavioral Health.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">However, Carelon and another unsuccessful bidder, Leidos, filed protests weeks later<b> <\/b>with the Government Accountability Office, or GAO, which adjudicates federal contracting disputes. Accenture Federal Services acquired Virginia-based Cognosante in May, a key issue in the contract review.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.militaryonesource.mil\/\" target=\"_blank\">Military OneSource<\/a>, a familiar resource to most service members and their families, is similar to a civilian employee assistance program, providing a wide range of information and referrals to military and civilian resources, as well as nonmedical counseling services, all at no cost. Benefits and services include financial counseling, educational assistance and benefits, relocation planning and quality-of-life programs. This central resource provides services 24\/7 online, by phone, email, real-time messaging and, if requested, in-person counseling to about 4.7 million people.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">GSA conducted the contract competition for the DOD\u2019s Military Community and Family Policy Office.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Information wasn\u2019t immediately available from defense officials or Carelon about any effects of the contract pullback on service members and families using Military OneSource. It\u2019s also unclear whether the new contract will change any benefits offered to troops and families.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">GAO dismissed the protests in early August after the General Services Administration advised the agency it was taking corrective action to address issues raised in them, according to Edward Goldstein, GAO\u2019s managing associate general counsel for procurement law.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cSpecifically, [GSA] advised that it was going to evaluate the impact of Accenture Federal Services\u2019 acquisition of Cognosante, on Cognosante\u2019s ability to perform the contract as proposed and, if necessary, reevaluate proposals and issue a new award determination,\u201d Goldstein said.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cBecause the agency was reconsidering the award to Cognosante, we dismissed the protests as academic,\u201d he said.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">New protests could be filed after the GSA has finalized its corrective action and the award decision, Goldstein added.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">An <a href=\"https:\/\/www.accenture.com\/us-en\/industries\/accenture-federal-services\" target=\"_blank\">Accenture Federal Services<\/a> release described Cognosante as a provider of \u201cdigital transformation and cloud modernization solutions for federal health, defense, intelligence and civilian agencies.\u201d Those include health care programs that support veterans, active-duty military, patients, beneficiaries, providers and payors. Among those agencies is the Defense Health Agency, according to Cognosante\u2019s website.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The contract under reevaluation includes a one-year base period with four one-year options.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tasks outlined in the contract solicitation include program management, call center operations and support, information technology operations management, child care support and counseling and coaching services.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In 2019, Carelon, then known as Beacon Health Options and ValueOptions, and its subsidiary, ValueOptions Federal Services, won the Military OneSource contract worth over $400 million.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The General Services Administration will reevaluate the contract awarded to Cognosante following protests by unsuccessful 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By:"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.0 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Federal agency pulls back $583M Military OneSource contract for review - Navy Times<\/title>\n<meta name=\"description\" content=\"The General Services Administration will reevaluate the contract awarded to Cognosante following protests by unsuccessful bidders.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Federal agency pulls back $583M Military OneSource contract for review\" \/>\n<meta property=\"og:description\" content=\"The General Services Administration will reevaluate the contract awarded to Cognosante following protests by unsuccessful bidders.\" \/>\n<meta property=\"og:url\" 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