{"id":76737,"date":"2023-09-21T17:00:00","date_gmt":"2023-09-21T17:00:00","guid":{"rendered":"https:\/\/one.sightlinemg.com\/navytimes\/uncategorized\/2023\/09\/21\/total-of-overdue-va-disability-claims-balloons-to-almost-300000\/"},"modified":"2026-08-08T15:50:12","modified_gmt":"2026-08-08T15:50:12","slug":"total-of-overdue-va-disability-claims-balloons-to-almost-300000","status":"publish","type":"post","link":"https:\/\/one.sightlinemg.com\/navytimes\/veterans\/2023\/09\/21\/total-of-overdue-va-disability-claims-balloons-to-almost-300000\/","title":{"rendered":"Total of overdue VA disability claims balloons to almost 300,000"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">The<a href=\"https:\/\/www.militarytimes.com\/veterans\/2022\/03\/23\/va-claims-backlog-improves-but-still-sits-far-above-pre-pandemic-levels\/\" target=\"_blank\"> backlog of veterans first-time disability claims<\/a> in coming weeks is expected to surpass 300,000 cases for the first time in almost a decade. But <a href=\"https:\/\/www.militarytimes.com\/veterans\/2023\/02\/17\/va-benefits-nominee-promises-more-free-help-for-veterans-filing-claims\/\" target=\"_blank\">Veterans Affairs leaders<\/a> insist that the rise isn\u2019t a sign of their systems being overwhelmed like they were in the past.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Instead, they said the <a href=\"https:\/\/www.militarytimes.com\/veterans\/2021\/09\/16\/veterans-disability-claims-backlog-expected-to-grow-in-coming-months\/\" target=\"_blank\">rising backlog <\/a>reflects a dramatic surge in claims related to <a href=\"https:\/\/www.militarytimes.com\/veterans\/2023\/08\/14\/just-hours-left-for-vets-to-apply-for-retroactive-pact-act-benefits\/\" target=\"_blank\">new military toxic exposure benefits<\/a>. Still, the growing number of overdue claims points to more veterans waiting longer for <a href=\"https:\/\/www.va.gov\/disability\/compensation-rates\/veteran-rates\/\" target=\"_blank\">disability payouts<\/a>, which can range from a few hundred dollars to nearly $4,300 a month depending on the severity of the injuries. Disabled veterans can get retroactive pay if their claims linger in processing for multiple months, but that delay can cause hardship and anxiety for individuals dependent on the help for their finances.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cWhat you\u2019re seeing is just larger numbers overall because we\u2019ve been so successful in our outreach and connecting more veterans with their benefits,\u201d <a href=\"https:\/\/www.militarytimes.com\/veterans\/2023\/01\/24\/white-house-names-latest-pick-to-lead-veterans-benefits-operations\/\" target=\"_blank\">VA Under Secretary for Benefits Joshua Jacobs<\/a> told reporters Thursday. \u201cWe\u2019re doing everything we can to address that, and we can still prioritize processing claims when we need to.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">He said the VA is working to hire and train staffers to process the claims.<\/p>\n\n\n\t<aside class=\"smg-interstitial-link wp-block-smg-interstitial-link\">\n\t\t<a href=\"https:\/\/one.sightlinemg.com\/militarytimes\/veterans\/2023\/08\/24\/thousands-of-vets-disability-claims-delayed-years-because-of-glitch\/\" class=\"smg-interstitial-link__inner\">\n\t\t\t\t\t\t\t<div class=\"smg-interstitial-link__media\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/one.sightlinemg.com\/wp-content\/uploads\/2026\/08\/VAHQ.jpg.jpg?w=300\" class=\"smg-interstitial-link__image wp-post-image\" alt=\"\" \/>\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"smg-interstitial-link__content\">\n\t\t\t\t<span class=\"smg-interstitial-link__kicker\">Related<\/span>\n\t\t\t\t<h3 class=\"smg-interstitial-link__title\">Thousands of vets\u2019 disability claims delayed years because of glitch<\/h3>\n\t\t\t\t\t\t\t\t\t<p class=\"smg-interstitial-link__excerpt\">Officials said about 32,000 veterans were affected by the mistake.<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/a>\n\t<\/aside>\n\t\n\n\n<p class=\"wp-block-paragraph\">The backlog of first-time disability claims \u2014 claims pending for more than 125 days, the standard set by VA to process the files \u2014 <a href=\"https:\/\/www.benefits.va.gov\/REPORTS\/detailed_claims_data.asp\" target=\"_blank\">reached 292,499 this week.<\/a> It hasn\u2019t been above 300,000 since early 2014.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Back then, the department was coming off several years of unchecked growth in the claims backlog, with the number of overdue cases peaking at more than 610,000 in 2013. VA officials and lawmakers mandated a host of reforms in response, including digitization of all VA benefits records and a surge in staff hires to handle the workload.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In recent years, the backlog has fallen to as low as 70,000 cases, a figure that VA planners have said is as close to zero as they can get without irresponsibly rushing complex disability claims. But the number began to rise again in summer 2020 as officers were partially shuttered because of the national COVID-19 pandemic.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Last year, <a href=\"https:\/\/www.militarytimes.com\/veterans\/2022\/11\/14\/va-secretary-makes-promise-we-will-be-vets-best-advocates\/\" target=\"_blank\">VA Secretary Denis McDonough<\/a> said he hoped to get the claims backlog down to pre-pandemic levels by early 2024. Jacobs said Thursday that officials now don\u2019t expect to reach that mark until 2025.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The backlog surge is mostly related to the surge in claims filed in recent months related to the Promise to Address Comprehensive Toxics Act \u2014 better known as the PACT Act \u2014 signed into law in August 2022. That measure expanded disability benefits for 12 types of cancer and 12 other respiratory illnesses linked to burn pit smoke exposure in the most recent wars, as well as hypertension for veterans who served in Vietnam and were exposed to the chemical defoliant Agent Orange.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Jacobs said more than 1 million veterans have submitted PACT Act claims in the past year, with a sizable portion filing this summer ahead of an early August deadline to be eligible for a year of retroactive benefits. Those cases, coupled with already high filing levels from veterans on other disability issues, has put the department at record-high work levels.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cWe completed over 8,000 claims in a day 102 different times this year,\u201d Jacobs said. \u201cTo put that in perspective, that\u2019s something we had only done six times in the rest of VA\u2019s history.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">But Jacobs said unlike in 2013 \u2014 when the backlog was nearly 70% of the total claims inventory \u2014 fewer than one-third of cases pending before VA now are overdue. And in response to the higher workload, VA has grown its benefits workforce by about 20% in the last year, to more than 31,000 workers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Officials are also considering technology upgrades and system improvements that could speed up the work, but won\u2019t announce plans for those until later this year.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Lawmakers have said they will monitor the backlog issue closely in coming months, and have warned VA officials not to let the case levels grow out of control as they did 10 years ago.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The number of overdue cases hasn&#8217;t been that high since 2014.<\/p>\n","protected":false},"author":7,"featured_media":31710,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_meta-robots-noindex":"","_yoast_wpseo_meta-robots-nofollow":"","_yoast_wpseo_canonical":"","_acf":"","_yoast_wpseo_primary_category":19,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","_smg_distribution_targets":[]},"categories":[101,7,23,12,26,62,19],"tags":[],"coauthors":[3222],"class_list":["post-76737","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-daily-news-roundup","category-education-transition","category-home","category-news","category-newsletters","category-pentagon-congress","category-veterans"],"acf":{"subheadline":"","legacy_arc_id":"R6KYARWF5FG4PD5ZSAFGDDPPXA","arc_canonical_url":"\/veterans\/2023\/09\/21\/total-of-overdue-va-disability-claims-balloons-to-almost-300000\/","remove_feature_photo":false,"is_sponsored":false,"subtype":"","redirect_url":"","disable_inline_ads":false,"native_logo_pretext":"Presented 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