{"id":78734,"date":"2025-03-26T17:17:50","date_gmt":"2025-03-26T17:17:50","guid":{"rendered":"https:\/\/one.sightlinemg.com\/navytimes\/uncategorized\/2025\/03\/26\/military-moves-are-improving-some-under-new-contract-general-claims\/"},"modified":"2026-08-08T16:35:29","modified_gmt":"2026-08-08T16:35:29","slug":"military-moves-are-improving-some-under-new-contract-general-claims","status":"publish","type":"post","link":"https:\/\/one.sightlinemg.com\/navytimes\/news\/pentagon-congress\/2025\/03\/26\/military-moves-are-improving-some-under-new-contract-general-claims\/","title":{"rendered":"Military moves are improving some under new contract, general claims"},"content":{"rendered":"\n

There are positive signs emerging about the troubled new system for moving service members\u2019 household goods<\/a>.<\/p>\n\n\n\n

Officials have seen a decline in the number of inconvenience claims being filed by service members for out-of-pocket expenses they incurred because of delays in shipments being picked up or delivered, said Air Force Gen. Randall Reed, commander of U.S. Transportation Command, in testimony Tuesday.<\/p>\n\n\n\n

\u201cAs we continue to look at performance, and [the contractor responds] to shortfalls we had seen before, we have seen within the last few weeks the number of those claims declining,\u201d Reed said.<\/p>\n\n\n\n

The contractor, HomeSafe Alliance, has resolved 100% of the claims, he said. HomeSafe was chosen as the contractor for the Global Household Goods Contract, or GHC, which TRANSCOM started gradually implementing in April 2024.<\/p>\n\n\n\n

A drop in these inconvenience claims, which are tied to delays, implies delays are becoming more infrequent. Inconvenience claims are separate from claims for lost or damaged belongings.<\/p>\n\n\n\n

\u201cWhile there\u2019s still work to go, we\u2019re actually getting improvements we\u2019re seeking,\u201d Reed said during a joint hearing of the House Armed Services Committee panels on Readiness and Seapower and Projection Forces.<\/p>\n\n\n\n

HomeSafe has experienced difficulties with getting enough movers to pack, load, truck and unload service members\u2019 belongings, as a number of companies in the industry have declined to participate in GHC, citing lower rates paid for the work<\/a> than under the legacy system.<\/p>\n\n\n\n

A number of lawmakers expressed concerns about the quality of moves for service members.<\/p>\n\n\n\n

\u201cAs summer approaches, many thousands of service members and their families will be moving under a program that has not quite proven capable of meeting capacity needs,\u201d said Rep. Marilyn Strickland, D-Wash.<\/p>\n\n\n\n

Constituents, including service members, have contacted Strickland with stories about the stress, financial impact and failed moves under the new contract, she said. Service members told her office of significant out-of-pocket expenses related to delayed moves and last-minute changes.<\/p>\n\n\n\n

In response to a question from Strickland about what TRANSCOM does to help people in those situations, Reed said service members who experience delays can file inconvenience claims with HomeSafe for reimbursements.<\/p>\n\n\n\t